Hemel Hempstead Train Station
Hemel Hempstead Train Station
Address
Hemel Hempstead StationLondon Road
Hemel Hempstead
Hertfordshire
HP3 9BQ Get directions in Google Maps
Station overview
Ticket office
Ticket machine
Wheelchairs
Phone box
Toilets
Post box
| Facility | Information |
|---|---|
| Ticket office opening hours | Monday to Friday: 06:00 to 20:00 Saturday: 07:00 to 20:00 Sunday: 08:00 to 19:00 |
| Self service ticket machines |
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| Collection of pre-purchased tickets |
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| Get Oyster card here |
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| Top up Oyster pay as you go here |
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| Use Oyster pay as you go here |
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| Service | Information |
|---|---|
| British Transport Police | 0800 40 50 40 |
| CCTV |
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| Rail Replacement Service |
Rail replacement vehicles will operate from the public service bus stops outside the station entrance. Please check your destination before boarding. Please click here for walking directions from the station to the rail replacement bus stop. |
| Information Systems |
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| Service | Information |
|---|---|
| Hemel Hempstead Station customer services |
Please contact our Contact Centre team on: 0333 311 0006. Who are open during the following times: Monday to Friday: 07:00 - 19:00 Saturday and Sunday: 08:00 - 16:00 Bank Holidays: 08:00 - 16:00 except Christmas Day and Boxing Day **Hemel Hempsted is accredited by the Secure Station Scheme** |
| Left luggage |
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| Left luggage contact details | |
| Lost property |
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| Lost property contact details |
| Facility | Information |
|---|---|
| Lounge |
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| Lounge opening hours |
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| Facility | Information |
|---|---|
| Seating area |
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| Waiting rooms |
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| Trolleys |
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| Refreshment facilities |
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| Toilets |
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| Baby changing |
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| Pay phone |
Cards
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| Public Wi-Fi |
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| Post box |
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| Tourist information office |
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| Cashpoint |
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| Bureau de change |
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| Shops |
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| Showers |
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| Facility | Information |
|---|---|
| Helpline information |
Monday to Sunday:24 Hours a Day
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here. |
| Helpline contact details |
0800 0248 997 |
| Customer help points |
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| Staff help |
This station is staffed part time. This means that during 'staff help available opening times' your assistance will be provided by station staff. Any other time, our on-train Conductors will provide your assistance onto the train. |
| Staff help opening times | Monday to Friday: 06:00 to 20:00 Saturday: 07:00 to 19:00 Sunday: 08:00 to 19:00 |
| Accessible ticket machines |
Card payment only. |
| Accessible ticket office counter |
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| Induction loop |
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| Ramp for train access |
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| Accessible taxis |
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| Accessible public pay phones |
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| National key toilets |
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| Step free access coverage |
Whole Station
This station has been classified as a step-free access category B2 station. This means that there is some step-free access to all platforms - please check details. More information on the step-free classification system can be found at https://www.orr.gov.uk/media/10955 The assistance meeting point is at the ticket office during 'staff help available opening times' When station staff aren't available, the assistance meeting point is on the platform where your service is due to depart. Our on-board conductors will help you onto the train, so please make sure you attract their attention as the train comes to a stop on the platform. |
| Impaired mobility set down |
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| Disabled parking |
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| Wheelchairs |
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| Ticket gates |
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| Station Car Park | |
|---|---|
| Operator | SABA UK |
| Spaces | 492 |
| Opening times |
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| Contact details | 0330 123 5247 https://www.nationalrail.co.uk/ |
| Bus services available |
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| Bus services information |
Information to plan your onward journey is available in a printable format here |
| Cycle storage available |
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| Storage type | Stands |
| Spaces | 200 |
| Sheltered | No |
| CCTV | True |
| Storage location | car park |
| Transport | Information |
|---|---|
| Taxi rank available |
Taxi free phone |
| Airport available |
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| Port available |
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