Hemel Hempstead Train Station
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Hemel Hempstead Train Station
AddressHemel Hempstead Station
HP3 9BQ Get directions in Google Maps
|Ticket office information||
There are 3 Ticket Vending Machines available at Hemel Hempstead, located inside the Booking Hall and outside the station entrance by the short stay car park. These machines accept card payment only.
|Ticket office opening hours||Monday to Friday: 06:00 to 20:00 Saturday: 07:00 to 20:00 Sunday: 08:00 to 19:00|
|Self service ticket machines|
|Collection of pre-purchased tickets|
|British Transport Police||0800 40 50 40|
|Rail Replacement Service||
In the event of engineering the bus/coach will collect from: Public service bus stops outside station entrance.
|Hemel Hempstead station customer services||
Please contact our Contact Centre team on: . Who are open during the following times:
Monday to Friday: 07:00 - 19:00 Saturday and Sunday: 08:00 - 16:00 Bank Holidays: 08:00 - 16:00 except Christmas Day and Boxing Day
**Hemel Hempsted is accredited by the Secure Station Scheme**
|Lounge opening hours|
|Waiting room information||Closed until further notice|
|Toilets information||The toilets and accessible toilets (non-RADAR) are located within the Booking Hall Concourse. All toilet facilities are only available during Booking Office opening hours: Monday - Friday 06:00-20:00, Saturday 07:00-20:00 and Sunday 07:30-19:00. The toilet facilities are not available when the Ticket Office is closed.|
|Pay phone||Cards and coins|
|Tourist information office|
|Bureau de change|
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.Monday to Sunday: 24 Hours a Day
|Helpline contact details||0800 0248 997|
|Customer help points available|
This station is staffed part time. This means that during 'staff help available opening times' your assistance will be provided by station staff. Any other time, our on-train Conductors will provide your assistance onto the train.
|Staff help opening times||Monday to Friday: 06:00 to 20:00 Saturday: 07:00 to 19:00 Sunday: 08:00 to 19:00|
|Accessible ticket machines|
|Accessible ticket machines information||
Card payment only.
|Accessible ticket office counter|
|Accessible ticket office counter information||
Booking clerk would go outside and serve the customer.
|Ramp for train access|
Accessible taxis are available
|Accessible public pay phones||
Public telephones are not accessible
|National key toilets|
|Step free access coverage||
This station has been classified as a step-free access category B2 station. This means that there is some step-free access to all platforms - please check details. More information on the step-free classification system can be found at https://www.orr.gov.uk/media/10955
The assistance meeting point is at the ticket office during 'staff help available opening times' When station staff aren't available, the assistance meeting point is on the platform where your service is due to depart. Our on-board conductors will help you onto the train, so please make sure you attract their attention as the train comes to a stop on the platform.
|Impaired mobility set down|
|Station Car Park|
|Contact details||0330 1235 247|
|Bus services available|
|Bus services information||
Information to plan your onward journey is available in a printable format here
|Cycle storage available|
|Storage location||car park|
|Taxi rank available|
|Taxi rank information||
Taxi free phone