Please only travel if essential on Sunday 3 December, services are expected to be extremely busy due to industrial action and engineering work affecting other train operators - more information
We are aware of the ASLEF Union's plans for industrial action at CrossCountry on Thursday 7 December, and action short of a strike between Friday 1 to Saturday 9 December – more information
You can book up to 90 days in advance.
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Going departing after
|Ticket office information||
The ticket office is inside the station building.
|Ticket office opening hours||Saturday: 05:15 to 18:40 Sunday: 09:15 to 18:40|
|Self service ticket machines|
|Collection of pre-purchased tickets|
|British Transport Police||0800 40 50 40|
|Rail Replacement Service||
The rail replacement bus stop is at the front of the station.
|Lounge opening hours|
|Waiting room information||Closed until further notice.|
|Refreshment facilities information||Café|
|Toilets information||The toilets are located on Platform 3. The National key toilets are located on Platform 3; these toilets are operated by a radar key. The National key toilets are only available during Ticket Office opening hours.|
|Tourist information office|
|Bureau de change|
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.Monday to Sunday: 08:00 to 20:00
|Helpline contact details||03333 211202|
|Customer help points available|
|Staff help||Assistance will be provided by station staff during opening hours. Outside of opening hours, Assistance will be provided by the Conductor on the train.|
|Staff help opening times||Saturday: 06:00 to 22:00 Sunday: 09:00 to 22:00|
|Accessible ticket machines|
|Accessible ticket machines information||
The ticket machine(s) take cash, and major debit and credit cards.
The ticket machines are only accessible during ticket office opening hours.
|Accessible ticket office counter|
|Accessible ticket office counter information||
A low level counter is available at the Ticket Office.
|Ramp for train access|
Available from the taxi rank.
|Accessible public pay phones||The pay phone (coins only) is available for use on platform 3.|
|National key toilets|
|Step free access coverage||
Step free access through the ticket hall to Platform 3 and 4.
A footbridge lifts connects Platforms 1 and 2.
|Impaired mobility set down|
Set down and pick up in the station car park, adjacent to the station building.
|Main Car Park|
|Bus services available|
|Cycle storage available|
Limited cycle stands are available in the car park, adjacent to the bus shelter.
|Taxi rank available|
|Taxi rank information||
Taxi rank in the station car park, adjacent to the station building.