Please only travel if essential on Sunday 3 December, services are expected to be extremely busy due to industrial action and engineering work affecting other train operators - more information

We are aware of the ASLEF Union's plans for industrial action at CrossCountry on Thursday 7 December, and action short of a strike between Friday 1 to Saturday 9 December – more information

Herne Hill Train Station

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Herne Hill Train Station

Address

Herne Hill Station
Railton Road
Herne Hill
Greater London
SE24 0JW
Get directions in Google Maps

Station overview

A ticket office is available. Ticket office
Baby changing facilities are available. Baby changing facilities
A ticket machine is available. Ticket machine
A waiting room is available. Waiting room
Wheelchairs are available. Wheelchairs
Toilets are available. Toilets
 
Time
Destination
Platform
Facility Information
Ticket office information

On way in to access trains in the booking hall

Ticket office opening hours Monday to Friday: 06:10 to 19:50 Saturday: 06:10 to 19:50 Sunday: 08:10 to 17:50
Self service ticket machines A ticket machine is available.
Collection of pre-purchased tickets Collection of pre-purchased tickets is available.
Get Oyster card here Oyster Pre-Pay is available.
Top up Oyster pay as you go here Oyster top up is available.
Use Oyster pay as you go here Oyster pay as you go is available here.
Oyster information Oyster cards with a pre-loaded deposit only are available from ticket office. Top-up only from self-service ticket machine(s)
London Fare Zone Zone 2/3
Service Information
British Transport Police 0800 40 50 40
CCTV CCTV systems are available.
Rail Replacement Service

Bus stop N on Dulwich Road 

Information Systems
  • Departure screens
  • Announcements
Service Information
Herne Hill station customer services This station has Secure station accreditation - For more information contact 0345 322 7021
Left luggage Left luggage is not available.
Lost property Lost property is available at the station.
Lost property contact details

URL: https://www.nationalrail.co.uk/

Telephone: 0345 322 7021

Facility Information
Lounge A first class lounge is not available.
Lounge opening hours A first class lounge is not available.
Facility Information
Seating area A seating area is available.
Waiting rooms Waiting rooms are not available.
Waiting room information Heated waiting room on platforms 1/2 and 3/4 Only available when staff present Only available when staff present
Trolleys Trolleys are not available.
Refreshment facilities Refreshment facilities are available.
Refreshment facilities information Coffee shop in the booking hall also Coffee shop on platform 1/2 also Selecta vending machines the platforms
Toilets Toilets are available.
Toilets information Platforms 1/2 and 3/4 - Available during staffing hours
Baby changing Baby changing facilities are available.
Pay phone Pay phones are not available.
Public Wi-Fi Wi-Fi is not available.
Post box A Post box is not available.
Post box information Outside the station
Tourist information office A tourist information office is not available.
Cashpoint A cashpoint is available.
Bureau de change A bureau de change is not available.
Shops Shops are available.
Shops information

Homemade Ice Cream in the booking hall. Homewares shop next to the entrance. 

Showers Showers are not available.
Facility Information
Helpline information Assistance navigating through the station and getting on and off trains (by ramp if required) is available during station staffing hours (see Staff Help available times) . You can now book assistance up to 2 hours before your journey. You can also travel without booking, just make yourself known to staff as far in advance as possible of the train you would like to get - we recommend at least 20 minutes. There are no staff on the trains that call at this station that can assist. The meeting point for assisted travel is the ticket office or you can use the help point.Where staff are not available at the station to assist, we now have a mobile Assistance Team who can be deployed to stations This can be arranged in advance by booking through Customer Services or by using the Help Point on the station (although inevitably there will be a delay if not booked in advance) - alternatively a taxi can be arranged, at no additional cost, to convey you to the nearest station where you can be assisted further.
Helpline contact details 0345 322 7021 or Text relay 18001 0345 322 7021 Freephone 0800 783 4524 or Text Relay 18001 0800 783 4524

URL: https://www.nationalrail.co.uk/

Customer help points available Customer help points are available.
Customer help points information On platform
Staff help Staff help is available.
Staff help opening times Monday to Friday: 24 Hours a Day Saturday: 24 Hours a Day Sunday: 24 Hours a Day
Accessible ticket machines Accessible ticket machines are available.
Accessible ticket machines information

booking hall/ subway

Accessible ticket office counter An accessible ticket office counter is available.
Accessible ticket office counter information The counter can be raised or lowered to suit all users
Induction loop An induction loop is available.
Ramp for train access A ramp for train access is available.
Accessible taxis

Accessible taxis are available to book

Accessible public pay phones

Public telephones are not wheelchair accessible

National key toilets National key toilets are available.
Step free access coverage Whole Station Category A. This station has step free access to all platforms - Step free access to booking hall via side entrance. Step free access to all platforms and interchange via lifts from subway. Stepped access to platforms via subway.
Impaired mobility set down Impaired mobility set down Machine is available.
Disabled parking

Limited time parking and on public highway 

Wheelchairs Wheelchairs are available.
Ticket gates Ticket gates are not present.
Car parking
Car parking available A car park is not available.
Bus services available Bus services are available.
Bus services information

Information to plan your onward journey is available in a printable format here

Cycle storage available Cycle storage is available.
Storage type Stands
Spaces 6
Sheltered Yes
CCTV No
Storage location front of station and subway
Transport Information
Taxi rank available A taxi rank is not available.
Airport available Airport information is not available.
Port available Port information is available.

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