Hertford East Train Station
Hertford East Train Station
Address
Hertford East StationMill Road
Hertford
Hertfordshire
SG14 1SB Get directions in Google Maps
Station overview
Ticket office
Ticket machine
Wi-Fi
Post box
| Facility | Information |
|---|---|
| Ticket office opening hours | Monday to Friday: 07:15 to 18:00 Saturday: 07:40 to 14:30 Sunday: No |
| Self service ticket machines |
|
| Collection of pre-purchased tickets |
|
| Get Oyster card here |
|
| Top up Oyster pay as you go here |
|
| Use Oyster pay as you go here |
|
| Service | Information |
|---|---|
| British Transport Police | 0800 40 50 40 |
| CCTV |
|
| Rail Replacement Service |
Replacement transport stop opposite the station entrance |
| Information Systems |
|
| Service | Information |
|---|---|
| Hertford East Station customer services |
Monday-Saturday 08:00-20:00Sunday 10:00-20:00Bank Holidays 09:00-18:00 The hours shown are for the Customer Relations team on 0345 600 7245 (option 8). Closed on Christmas Day and Boxing Day. |
| Left luggage |
|
| Left luggage contact details | |
| Lost property |
Monday to Sunday:24 Hours a Day
|
| Lost property contact details |
| Facility | Information |
|---|---|
| Lounge |
|
| Lounge opening hours |
|
| Facility | Information |
|---|---|
| Seating area |
|
| Waiting rooms |
|
| Trolleys |
|
| Refreshment facilities |
Coffee Shop, and vending machine |
| Toilets |
|
| Baby changing |
|
| Pay phone |
|
| Public Wi-Fi |
|
| Post box |
|
| Tourist information office |
|
| Cashpoint |
|
| Bureau de change |
|
| Shops |
Tesco over the road |
| Showers |
|
| Facility | Information |
|---|---|
| Helpline information |
Monday to Sunday: 08:00 to 20:00
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here. |
| Helpline contact details |
0800 028 28 78 |
| Customer help points |
On each platform, and on the concourse |
| Staff help |
Assistance at this station is provided by a staff member during ticket office opening hours. Outside of these hours it is recommended that customers use Broxbourne (8 miles south). An appropriate accessible taxi will be supplied for journeys to intermediate unstaffed stations. Booking is recommended |
| Staff help opening times | Monday to Friday: 07:15 to 18:00 Saturday: 07:40 to 14:30 Sunday: No |
| Accessible ticket machines |
|
| Accessible ticket office counter |
|
| Induction loop |
|
| Ramp for train access |
|
| Accessible taxis |
|
| Accessible public pay phones |
|
| National key toilets |
|
| Step free access coverage |
Whole Station
This station has step free access to all platforms. This station is a category A station according to ORR station classification system. https://www.orr.gov.uk/media/10955 Assistance meeting point is the ticket office. |
| Impaired mobility set down |
|
| Disabled parking |
|
| Wheelchairs |
|
| Ticket gates |
|
| Station Car Park | |
|---|---|
| Operator | National Car Parks Ltd |
| Spaces | 17 |
| Opening times |
|
| Contact details | 0345 050 7080 https://www.ncp.co.uk |
| Bus services available |
|
| Bus services information |
Hertford is a PlusBus location (https://www.plusbus.info/pdfs/PB 604.pdf "Hertford PlusBus Map") to see the PlusBus map |
| Cycle storage available |
|
| Storage type | Stands, Racks |
| Spaces | 30 |
| Sheltered | No |
| CCTV | True |
| Storage location | Station concourse |
| Transport | Information |
|---|---|
| Taxi rank available |
Taxi kiosk in booking hall |
| Airport available |
|
| Port available |
|