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Going departing after
|Ticket office opening hours||Monday to Friday: 06:40 to 19:00 Saturday: 07:45 to 14:10 Sunday: Closed|
|Self service ticket machines|
|Collection of pre-purchased tickets|
|Get Oyster card here|
|Top up Oyster pay as you go here|
|Use Oyster pay as you go here|
|Oyster information||Oyster top-up is only available from the self-service ticket machine. Oyster Cards cannot be purchased at this station.|
|British Transport Police||0800 40 50 40|
|Rail Replacement Service||Rail replacement bus stop locations are shown in the 'Getting to and from the station' section under 'onward travel'.|
|Hertford North station customer services|
|Lost property||Monday to Sunday: 24 Hours a Day|
|Lost property contact details|
|Lounge opening hours|
|Waiting room information||A heated waiting room is available on platforms 1 and 2. An unheated shelter is available on platform 1. Waiting Rooms normally available when station is staffed.|
|Toilets information||Platform 2/3|
|Public Wi-Fi||Wifi information at this station|
|Tourist information office|
|Bureau de change|
Staff are available at this station at all times for providing assistance getting on and off the train and assistance around the station and to the platform. Assistance can be provided unbooked (turn up and go) or pre booked up to two hours before departure by contacting Assisted Travel.
Whether you pre book assistance or travel unbooked, please contact a member of staff on arrival. We recommend arriving 20 minutes prior to your train departing. This is to allow us to make sure arrangements are in place at your destination, or interchange, station such as the availability of staff and lifts. If there is insufficient time to check these arrangements, we may assist you onto the next available train.
For further information on assisted travel please see:Monday to Sunday: 24 Hours a Day
|Helpline contact details||If you require assistance on your journey, please contact our assisted travel helpline to discuss your requirements on: Email - [email protected] |Phone - 0800 058 2844 | Textphone - 0800 138 1018|
|Customer help points available|
|Customer help points information||Both platforms|
|Staff help||A staff-operated ramp is required for step-free access between train and platform at this station. Station staff are usually available at the times listed below.|
|Staff help opening times||Monday to Sunday: 24 Hours a Day|
|Accessible ticket machines|
|Accessible ticket machines information||All Great Northern ticket machines are able to sell tickets with Disabled Persons Railcard discounts. Ticket machines are of an accessible design, however their location and the station itself may not be so please check the station access note for further details|
|Accessible ticket office counter|
|Ramp for train access|
|Accessible public pay phones|
|National key toilets|
|Step free access coverage||
This is a Category B3 station: Step free access to booking office and platforms 2&3. Steps to platform 1 (some trains to London).
Assistance Meeting Point is the station foyer opposite the ticket office.
This station does not have tactile surfaces along all platform edges. Please pay attention to where the platform surface changes from smooth to paved or contact us for assistance.
|Impaired mobility set down|
|Disabled parking||Located at the front of the station|
|Station Car Park|
|Operator||<a href="https://www.greatnorthernrail.com/travel-information/plan-your-journey/car-parking">APCOA Parking UK</a>|
|Bus services available|
|Bus services information||Information to plan your onward journey is available in a printable format can be found here|
|Cycle storage available|
|Storage location||Station entrance|
|Taxi rank available|
|Taxi rank information||YES|