Please only travel if essential on Sunday 3 December, services are expected to be extremely busy due to industrial action and engineering work affecting other train operators - more information

We are aware of the ASLEF Union's plans for industrial action at CrossCountry on Thursday 7 December, and action short of a strike between Friday 1 to Saturday 9 December – more information

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Hexham Train Station

Your Journey

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Hexham Train Station

Address

Hexham Station
Station Road
Hexham
Northumberland
NE46 1EU
Get directions in Google Maps

Station overview

A ticket office is available. Ticket office
A ticket machine is available. Ticket machine
Wheelchairs are available. Wheelchairs
Wi-Fi is available. Wi-Fi
Toilets are available. Toilets
 
Time
Destination
Platform
Facility Information
Ticket office information

Platform 2
Ticket office opening hours Monday to Friday: 07:20 to 17:30 Saturday: 08:00 to 14:00 Sunday: Closed
Self service ticket machines A ticket machine is available.
Collection of pre-purchased tickets Collection of pre-purchased tickets is available.
Service Information
British Transport Police 0800 40 50 40
CCTV CCTV systems are available.
Rail Replacement Service

Replacement transport will pick up/drop off at the station front
Information Systems
  • Departure screens
  • Announcements
Service Information
Hexham station customer services 08002006060
Left luggage Left luggage is not available.
Lost property Lost property is available at the station. Monday to Sunday: 07:00 to 22:00
Lost property contact details

URL: https://www.nationalrail.co.uk/

Telephone: 08002006060
Facility Information
Lounge A first class lounge is not available.
Lounge opening hours A first class lounge is not available.
Facility Information
Seating area A seating area is available.
Waiting rooms Waiting rooms are not available.
Waiting room information Indoor waiting rooms on each platform Closed until further notice
Trolleys Trolleys are not available.
Refreshment facilities Refreshment facilities are available.
Toilets Toilets are available.
Toilets information The toilets are available when the station is staffed
Baby changing Baby changing facilities are not available.
Pay phone Pay phones are not available.
Public Wi-Fi Wi-Fi is available. Find WiFi Hotspots around Hexham station
Post box A Post box is not available.
Tourist information office A tourist information office is not available.
Cashpoint A cashpoint is not available.
Bureau de change A bureau de change is not available.
Shops Shops are not available.
Showers Showers are not available.
Facility Information
Helpline information A helpline is available.

We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.

 Monday to Sunday: 24 Hours a Day
Helpline contact details 0800 138 5560 text relay 18001 0800 138 5560

URL: https://www.nationalrail.co.uk/
Customer help points available Customer help points are available.
Customer help points information

 Help available 24 hours a day from help point
Staff help Staff help is available.
Staff help opening times Saturday: 08:00 to 14:00 Sunday: Closed
Accessible ticket machines Accessible ticket machines are available.
Accessible ticket machines information Accepts Cash & Cards
Accessible ticket office counter An accessible ticket office counter is not available.
Accessible ticket office counter information

staff will come out of the office to assist
Induction loop An induction loop is available.
Ramp for train access A ramp for train access is available.
Accessible taxis

You can pre arrange an accessible taxi by calling customer experience Tel: 08002006060
Accessible public pay phones Accessible public pay phones are not available.
National key toilets National key toilets are not available.
Step free access coverage Whole Station
  • Category B Station
partial step free access. Level access to Carlisle platform. Access to the Newcastle bound platform is via a ramp from the north car park. Access between platforms is available via the barrow crossing, only with assistance from station staff during ticket office opening times. Outside of ticket office opening times, between platforms 600m step-free route between platforms via pavement and road.

To find our more about travelling around this station, please see the 360 map click here
Impaired mobility set down Impaired mobility set down Machine is available.
Disabled parking

Step free access from car park to station entrance
Wheelchairs Wheelchairs are available.
Ticket gates Ticket gates are not present.
Station Car Park
Operator Northern
Spaces 100
Opening times
  • Monday to Friday: 24 Hours a Day
  • Saturday: 24 Hours a Day
  • Sunday: 24 Hours a Day
Charges
  • Off peak: N/A
  • Per hour: N/A
  • Daily: £2.00
  • Weekly: £10.00
  • Monthly: N/A
  • Three monthly: N/A
  • Six monthly: N/A
  • Annual: N/A
Contact details 0800 200 6060

Cash payments use ticket machine

Card payments register with RingGo Code 5708

Call 01138090070 or visit www.MyRingGo.com/register 
Bus services available Bus services are available.
Bus services information

Busline 0871 200 2233
Cycle storage available Cycle storage is available.
Storage type Lockers
Spaces 4
Sheltered No
CCTV Yes
Storage location Platform 2
Transport Information
Taxi rank available A taxi rank is available.
Taxi rank information

https://www.northernrailway.co.uk/tickets/cab4you
Airport available Airport information is available.
Airport information

Nearest airport at Newcastle
Port available Port information is available.

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