Please only travel if essential on Sunday 3 December, services are expected to be extremely busy due to industrial action and engineering work affecting other train operators - more information

We are aware of the ASLEF Union's plans for industrial action at CrossCountry on Thursday 7 December, and action short of a strike between Friday 1 to Saturday 9 December – more information

Ilford Train Station

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Ilford Train Station

Address

Ilford Station
Ilford Hill
Ilford
Greater London
IG1 2DG
Get directions in Google Maps

Station overview

A ticket office is available. Ticket office
A ticket machine is available. Ticket machine
A waiting room is available. Waiting room
Wheelchairs are available. Wheelchairs
Toilets are available. Toilets
 
Time
Destination
Platform
Facility Information
Ticket office information

Located within the stations ticket hall.

Ticket office opening hours Monday to Friday: 06:10 to 20:00 Saturday: 06:10 to 20:00 Sunday: 07:10 to 20:10
Self service ticket machines A ticket machine is available.
Collection of pre-purchased tickets Collection of pre-purchased tickets is available.
Get Oyster card here Oyster Pre-Pay is available.
Top up Oyster pay as you go here Oyster top up is available.
Use Oyster pay as you go here Oyster pay as you go is available here.
Oyster information

Oyster cards are available at Ticket Vending Machines at all entrances of this station.

London Fare Zone Zone 4
Service Information
British Transport Police 0800 40 50 40
CCTV CCTV systems are available.
Rail Replacement Service

Rail replacement bus services will depart from:

High Road, Bus Stop L, for Westbound services

Ilford Hill, Bus Stop F, for Eastbound services

Click here for map

Information Systems
  • Departure screens
  • Announcements
Service Information
Ilford station customer services

Please call our Customer Services Centre on 0343 222 1234 (Service and network charges may apply. See tfl.gov.uk/terms for details)

Left luggage Left luggage is not available.
Lost property Lost property is available at the station.
Lost property contact details

URL: https://www.nationalrail.co.uk/

Telephone: 0343 222 1234

Facility Information
Lounge A first class lounge is not available.
Lounge opening hours A first class lounge is not available.
Facility Information
Seating area A seating area is available.
Waiting rooms Waiting rooms are available.
Waiting room information
  • There are two step free, heated waiting rooms located on Platform 3.

  • The waiting room located next to the ladies toilets has an automatic door function.

  • Both waiting rooms are open from first to last train.  

 

Trolleys Trolleys are not available.
Refreshment facilities Refreshment facilities are available.
Refreshment facilities information

Coffee & snacks 

Toilets Toilets are available.
Toilets information

Platform 3

Baby changing Baby changing facilities are not available.
Pay phone Pay phones are not available.
Public Wi-Fi Wi-Fi is not available.
Post box A Post box is not available.
Tourist information office A tourist information office is not available.
Cashpoint A cashpoint is not available.
Cashpoint information <p>Stations main entrance  </p>
Bureau de change A bureau de change is not available.
Shops Shops are not available.
Showers Showers are not available.
Facility Information
Helpline information

We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.



We operate Turn Up and Go and pre-booked assistance at this station. Please speak to a member of staff for any assistance.
Helpline contact details 0343 222 1234

URL: https://www.nationalrail.co.uk/

Customer help points available Customer help points are available.
Customer help points information

Visual and audible customer information is available via customer Information Screens (CIS), public announcements (PA) and staff at this station.

 

Staff help Staff are available to assist from the first to the last train.
Staff help opening times
Accessible ticket machines Accessible ticket machines are available.
Accessible ticket machines information

Accessible ticket machines are located at all entrances.  

Accessible ticket office counter An accessible ticket office counter is available.
Induction loop An induction loop is available.
Ramp for train access A ramp for train access is available.
Accessible taxis Accessible taxis are not available.
Accessible public pay phones Accessible public pay phones are not available.
National key toilets National key toilets are available.
Step free access coverage Whole Station
  • Accessibility Category B1. This station has step-free access to all platforms from Cranbrook Road and Ilford Hill entrances.

  • Step free access is not available from York Road Entrance.

  • Staff ramp assistance is always available.

  • Wheelchairs available from first to last train.

Impaired mobility set down Impaired mobility set down Machine is not available.
Disabled parking Disable parking is not available.
Wheelchairs Wheelchairs are available.
Ticket gates Ticket gates are present.
Ticket gates information

Ilford has a Secure Station accreditation

Car parking
Car parking available A car park is not available.
Bus services available Bus services are available.
Bus services information

Transport for London Buses operate from outside the station.

Information to plan your onward journey is available in a printable format here

Cycle storage available Cycle storage is available.
Storage type Wheel Racks
Sheltered Yes
CCTV Yes
Storage location

On platform 4

Transport Information
Taxi rank available A taxi rank is not available.
Airport available Airport information is not available.
Port available Port information is available.

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