Ipswich Train Station
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Your journey
Going departing after
Ipswich Train Station
Address
Ipswich StationBurrell Road
Ipswich
Suffolk
IP2 8AL Get directions in Google Maps
Station overview
Ticket office
Baby changing facilities
Ticket machine
Waiting room
Wheelchairs
Wi-Fi
Toilets
Post box
| Facility | Information |
|---|---|
| Ticket office information | The ticket office at this station has recently moved, and is now located at the front of the station to the left, near the multi-storey car park, and is accessible directly from the station forecourt. |
| Ticket office opening hours | Monday to Friday: 05:00 to 21:00 Saturday: 05:00 to 21:00 Sunday: 07:15 to 22:00 |
| Self service ticket machines |
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| Collection of pre-purchased tickets |
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| Service | Information |
|---|---|
| British Transport Police | 0800 40 50 40 |
| CCTV |
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| Rail Replacement Service | Rail replacement bus services pick up and drop off at the bus stops on the station forecourt, outside the station entrance. |
| Information Systems |
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| Service | Information |
|---|---|
| Ipswich station customer services |
Monday-Saturday 08:00-20:00 The hours shown are for the Customer Relations team on 0345 600 7245 (option 8). Closed on Christmas Day and Boxing Day. |
| Left luggage |
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| Lost property |
Monday to Friday: 09:00 to 17:00
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| Lost property contact details |
| Facility | Information |
|---|---|
| Lounge |
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| Lounge opening hours |
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| Facility | Information |
|---|---|
| Seating area |
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| Waiting rooms |
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| Waiting room information |
There is a large waiting area in the main station concourse, as well as a waiting room on Platform 2 which is close to the secure cycle parking area. In addition, a waiting room is also available on Platforms 3 and 4, close to the steps for the older footbridge. |
| Trolleys |
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| Refreshment facilities |
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| Refreshment facilities information |
Self-service vending machines providing hot drinks, cold drinks, and snacks Free water refill point located on the station concourse, next to the customer service office |
| Toilets |
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| Toilets information | There are male and female toilets located in the station buildings on Platform 2 (for Intercity trains towards London), towards the tunnel-end of the platform. An accessible toilet is available for radar key holders. All toilets at this station are scheduled to be open at the following times: Monday - Friday 04:00 - 22:00 |
| Baby changing |
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| Pay phone |
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| Public Wi-Fi |
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| Post box |
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| Tourist information office |
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| Cashpoint |
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| Bureau de change |
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| Shops |
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| Shops information | |
| Showers |
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| Facility | Information |
|---|---|
| Helpline information |
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here. Monday to Sunday: 08:00 to 20:00 |
| Helpline contact details | 0800 028 28 78 |
| Customer help points available |
|
| Staff help |
Assistance is provided by station staff during the hours of train service operation. Booking is recommended. What assistance is available for customers using this station?
How can Turn Up And Go (TUAG) assistance be requested by customers using this station?
|
| Staff help opening times | Monday to Sunday: 24 Hours a Day |
| Accessible ticket machines |
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| Accessible ticket office counter |
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| Induction loop |
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| Ramp for train access |
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| Accessible taxis |
Details of nearest taxis are shown on station information poster |
| Accessible public pay phones |
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| National key toilets |
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| Step free access coverage |
Whole Station This station has step free access to all platforms via lifts. This station is a category A station according to ORR station classification system. https://www.orr.gov.uk/media/10955 Assistance meeting point is the customer service office on the main concourse. |
| Impaired mobility set down |
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| Disabled parking |
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| Wheelchairs |
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| Ticket gates |
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| Ticket gates information | Ipswich station has Secure Station Acreditation |
| Station Car Park | |
|---|---|
| Operator | National Car Parks Ltd |
| Spaces | 444 |
| Opening times |
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| Charges |
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| Contact details | 0345 050 7080 |
| Premium Bay | |
|---|---|
| Operator | National Car Parks |
| Spaces | 36 |
| Charges |
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| Contact details | 0345 050 7080 |
| Bus services available |
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| Bus services information |
'First' and 'Ipswich Buses' operate a network of daily, frequent bus routes around the city and also to nearby towns and villages. For route maps and timetables: www.firstgroup.com/ukbus and www.ipswichbuses.co.uk 'Ipswich Buses' route 16 and 'First' route 66 link the rail station forecourt with the town centre. 'Ipswich Buses' routes 12, 13, and 14 stop close by in Ranelagh Road. Buy an Ipswich PLUSBUS ticket with your train ticket, for discount price unlimited bus travel around town. For details: www.plusbus.info |
| Cycle storage available |
|
| Storage type | Compound, Stands, Wheel Racks |
| Spaces | 200 |
| Sheltered | Yes |
| CCTV | Yes |
| Storage location | There are 12 cycle stands and 70 cycle parking spaces located in the West End car park, adjacent to Platform 1. A secure cycle parking compound providing 106 spaces is near the lifts on Platforms 1 and 2. The secure cycle parking area requires smartcard access - please speak with station staff for further details. |
| Transport | Information |
|---|---|
| Taxi rank available |
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| Airport available |
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| Port available |
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