Kelvedon Train Station
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Your journey
Going departing after
Kelvedon Train Station
Address
Kelvedon StationStation Road
Kelvedon
Essex
CO5 9NP Get directions in Google Maps
Station overview
Ticket office
Ticket machine
Waiting room
Wheelchairs
Wi-Fi
Phone box
Toilets
Post box
| Facility | Information |
|---|---|
| Ticket office opening hours | Monday to Friday: 05:45 to 12:55 Saturday: 05:30 to 12:15 Sunday: 08:15 to 15:30 |
| Self service ticket machines |
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| Collection of pre-purchased tickets |
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| Service | Information |
|---|---|
| British Transport Police | 0800 40 50 40 |
| CCTV |
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| Rail Replacement Service | Rail replacement bus services pick up and drop off on Station Road, at the junction with Station Approach. |
| Information Systems |
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| Service | Information |
|---|---|
| Kelvedon station customer services |
Monday-Saturday 08:00-20:00 The hours shown are for the Customer Relations team on 0345 600 7245 (option 8). Closed on Christmas Day and Boxing Day.
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| Left luggage |
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| Lost property |
Monday to Friday: 09:00 to 17:00
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| Lost property contact details |
URL: https://www.greateranglia.co.uk/travel-information/your-journey/lost-property |
| Facility | Information |
|---|---|
| Lounge |
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| Lounge opening hours |
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| Facility | Information |
|---|---|
| Seating area |
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| Waiting rooms |
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| Waiting room information |
The main waiting room is located in the booking hall, but there is another waiting room on Platform 2 (for trains towards Colchester and Ipswich) and this is available for customers to use 24/7. |
| Trolleys |
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| Refreshment facilities |
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| Toilets |
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| Toilets information | The toilets are located in the station building on Platform 1 (for trains towards London) and are accessed via the booking hall. Toilets at this station are scheduled to be open at the following times: Monday - Friday 06:00 - 16:30 |
| Baby changing |
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| Pay phone |
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| Public Wi-Fi |
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| Post box |
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| Tourist information office |
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| Cashpoint |
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| Bureau de change |
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| Shops |
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| Showers |
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| Facility | Information |
|---|---|
| Helpline information |
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here. Monday to Sunday: 08:00 to 20:00 |
| Helpline contact details | 0800 028 28 78 |
| Customer help points available |
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| Customer help points information | Help points can be found at the following location(s):
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| Staff help |
Assistance at this station is provided by a staff member during ticket office opening hours. Outside of this time customers are advised to use Colchester station which is approximately ten miles away. An appropriate accessible taxi will be supplied for journeys to intermediate unstaffed stations. Booking is recommended. What assistance is available for customers using this station?
How can Turn Up And Go (TUAG) assistance be requested by customers using this station?
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| Staff help opening times | Monday to Friday: 05:45 to 12:55 Saturday: 05:30 to 12:15 Sunday: 08:15 to 15:30 |
| Accessible ticket machines |
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| Accessible ticket office counter |
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| Induction loop |
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| Ramp for train access |
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| Accessible taxis |
Details of nearest taxis are shown on station information poster |
| Accessible public pay phones |
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| National key toilets |
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| Step free access coverage |
No There is step free access from the station carpark to Platform 2 (for trains towards Colchester and Ipswich) only, with no step free access from the carpark to Platform 1 (for trains towards London) via the station as there is a stepped footbridge between the platforms. Step free access is available to Platform 1 via the station approach road off Station Road, although it is approximately 200 metres or a four-minute walk from the car park to the platform. This station is a category B3 station according to ORR station classification system. https://www.orr.gov.uk/media/10955 Assistance meeting point is the ticket office. |
| Impaired mobility set down |
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| Disabled parking |
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| Wheelchairs |
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| Ticket gates |
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| Station Car Park | |
|---|---|
| Operator | National Car Parks Ltd |
| Spaces | 281 |
| Opening times |
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| Charges |
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| Contact details | 0345 050 7080 |
| Premium Bay | |
|---|---|
| Operator | National Car Parks Ltd |
| Spaces | 10 |
| Opening times |
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| Charges |
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| Contact details | 0845 050 7080 |
| Bus services available |
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| Cycle storage available |
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| Storage type | Stands, Wheel Racks |
| Spaces | 50 |
| Sheltered | No |
| CCTV | Yes |
| Storage location | There are five cycle stands between the side entrance and the ticket hall, and a secure cycle parking area providing 40 spaces can be accessed from Platform 1 (for trains towards London). |
| Transport | Information |
|---|---|
| Taxi rank available |
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| Airport available |
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| Port available |
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