Lancaster Train Station
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Going departing after
Lancaster Train Station
Meeting House Lane
LA1 5NW Get directions in Google Maps
|Ticket office information||
Ticket machines can be found in the ticket hall and on platform 3
|Ticket office opening hours||Monday to Friday: 05:15 to 19:45 Saturday: 05:15 to 19:45 Sunday: 09:30 to 20:00|
|Self service ticket machines|
|Collection of pre-purchased tickets|
|British Transport Police||0800 40 50 40|
|Rail Replacement Service||Pick Up / Drop Off at the bus stop outside the station rear entrance adjacent to platform 3.
|Lancaster station customer services||
There is one Customer Information points, situated on platform booking hall, however customers are encouraged to approach any member of station staff for information.
Audio announcements are broadcast throughout the station giving information about train running, platforms, security and safety announcements.
Customer information screens are provided on the station concourse, displaying train running information, and on each platform showing the next train and service information
|Lost property contact details|
|Lounge opening hours|
|Waiting room information||
Yes, located platform 4/5 and platform 3
The accessible toilets are located on Platforms 3 and 4; these toilets are operated by a RADAR key.
Toilets are open while the station is open.
|Pay phone||Cards and coins|
|Tourist information office|
|Cashpoint information||Located on concourse Located by the ticket office|
|Bureau de change|
|Shops information||News agent|
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
|Helpline contact details||08000 158 123 (08000 158 124 Textphone)|
|Customer help points available|
Passenger Assist meeting point is the ticket office. Staff assistance is available at all times during the stations opening hours for boarding and alighting. Turn up and go is available although booking recommended.
|Staff help opening times||Saturday: 04:50 to 23:30 Sunday: 08:00 to 22:45|
|Accessible ticket machines|
|Accessible ticket office counter|
|Ramp for train access|
|Accessible public pay phones|
|National key toilets|
|Step free access coverage||
Category A - This station has step-free access to all platforms
Lifts to All Platforms, accessible via taking the right hand entrance to the over bridge from the ticket office.
|Impaired mobility set down|
|Station Car Park|
|Operator||Avanti West Coast|
For information on how to get to the car park, plus work out the cost of your stay visit the Avanti West Coast website.
Different rates apply to non rail users, please speak to a member of staff.
|Bus services available|
|Bus services information||
Information to plan your onward journey is available in a printable format here
|Cycle storage available|
|Storage location||Platform 1 (south end)120 Stands
Platform 3 (middle) 16
Platform 4 (North End), 12 Stands
Platform 5, 40 Stands
|Taxi rank available|
|Taxi rank information||
Taxi rank can be found outside the entrance adjacent to platform 3.