Please only travel if essential on Sunday 3 December, services are expected to be extremely busy due to industrial action and engineering work affecting other train operators - more information
We are aware of the ASLEF Union's plans for industrial action at CrossCountry on Thursday 7 December, and action short of a strike between Friday 1 to Saturday 9 December – more information
You can book up to 90 days in advance.
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|Ticket office information||The ticket office is located on the lower concourse.
|Ticket office opening hours||Monday to Friday: 04:45 to 01:00 Saturday: 04:45 to 01:00 Sunday: 05:25 to 01:00|
|Self service ticket machines|
|Collection of pre-purchased tickets|
|Get Oyster card here|
|Top up Oyster pay as you go here|
|Use Oyster pay as you go here|
|Oyster information||Oyster cards with a pre-loaded deposit only are available from ticket office. Top-up only from self-service ticket machine(s)|
|London Fare Zone||Zone 1|
|British Transport Police||0800 40 50 40|
|Rail Replacement Service||
Replacement bus services are usually found at the Bus Station on London Bridge Street (Bus stop D or occasionally B).
However this is sometimes subject to change. Please check engineering posters or consult a member of staff.
|London Bridge station customer services||
|Left luggage contact details|
|Lost property contact details||
Telephone: 0203 4684714
|Lounge opening hours|
|Waiting room information||
All platforms are partially or fully covered with a canopy.
|Refreshment facilities information||Coffee Shops (Seating available), Coffee Kiosks, Food Kiosks Food Outlets (Seating available)|
The toilets can be located on the lower concourse.
A Changing Place facility is available for use by disabled passengers in London Bridge. The space has a height-adjustable adult-sized changing bench, hoist, shower facility, extra wide rolls of paper, and non-slip floors.
If you, or a passenger you are accompanying, requires use of the Changing Place room, please speak to a member of staff, contact our control centre on 02072341108 or press one of our assistance help points throughout the station so we can help you gain access.
Changing Places is a campaign on behalf of people who are unable to use standard accessible toilets and are usually more spacious, fitted with advanced equipment and provide the user with a private, comfortable and hygienic space.
|Pay phone||Cards and coins|
|Post box information||Post Office located nearby|
|Tourist information office|
|Cashpoint information||ATMs are located on the lower and upper concourses.|
|Bureau de change|
Various shops, cafes and restaurants
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here."
Staff are available at this station at all times for providing assistance getting on and off the train and assistance around the station and to the platform. Assistance can be provided unbooked (turn up and go) or pre booked up to two hours before departure by contacting Assisted Travel (Southern Railway) or Assisted Travel (Thameslink).
Whether you pre book assistance or travel unbooked, please contact a member of staff on arrival. We recommend arriving 20 minutes prior to your train departing. This is to allow us to make sure arrangements are in place at your destination, or interchange, station such as the availability of staff and lifts. If there is insufficient time to check these arrangements, we may assist you onto the next available train.
For further information on assisted travel please see:
|Helpline contact details||If you wish to book assistance but are not sure which train operator you are travelling with, you can call 0800 022 3720. On calling, you will be referred to the appropriate train operator.|
|Customer help points available|
|Customer help points information||
These are available on the main concourse.
By booking through disabled travel or contacting any member of staff
|Staff help opening times||Monday to Sunday: 04:00 to 01:00|
|Accessible ticket machines|
|Accessible ticket machines information||
All machines are too high for wheelchair users. Staff assistance is available.
|Accessible ticket office counter|
|Ramp for train access|
Taxis with ramps.
There is usually one available on the rank, but if not one can be ordered through taxi drivers or by phoning Computer Cabs and specifying a taxi equipped to take wheelchairs. Tel 020 7432 1404
|Accessible public pay phones|
|National key toilets|
|Step free access coverage||
This is a Category A station. This station has step-free level access to all platforms via lifts.
The Assistance Meeting Point varies - please check with your operator.
|Impaired mobility set down|
Please contact customer services of the appropriate train operator or speak to a member of the station team who will be able to assist:
- Southern: 0800 138 1016 (textphone 0800 138 1018)
|Ticket gates information||`|
|Car parking available|
|Bus services available|
|Bus services information||
The Bus Station is located directly outside the main entrance at upper level. There are also bus stops outside on Tooley Street.
For further information on buses, a bus information kiosk is also located outside the main doors of the station at upper level.
|Cycle storage available|
|Storage location||Located in Station Approach.|
|Taxi rank available|
|Taxi rank information||
Taxis are available from the taxi rank outside the main doors at the front of the station at upper level. Alternative taxi facilities are situated on Bermondsey Street at the junction with Tooley Street. Taxis are also available from St Thomas Street.
Direct connections for Gatwick Airport and Luton Airport
Connections for Dover Priory