London Charing Cross Train Station
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Your journey
Going departing after
London Charing Cross Train Station
Address
London Charing Cross StationThe Strand
London
Greater London
WC2N 5HF Get directions in Google Maps
Station overview
Ticket office
Baby changing facilities
Ticket machine
Waiting room
Wheelchairs
Phone box
Toilets
| Facility | Information |
|---|---|
| Ticket office information | The ticket office is situated on the concourse |
| Ticket office opening hours | Saturday: 04:30 to 00:50 Sunday: 06:45 to 00:45 |
| Self service ticket machines |
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| Collection of pre-purchased tickets |
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| Get Oyster card here |
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| Top up Oyster pay as you go here |
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| Use Oyster pay as you go here |
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| Oyster information | Oyster cards with a pre-loaded deposit only are available from ticket office. Top-up only from self-service ticket machine(s) |
| London Fare Zone | Zone 1 |
| Service | Information |
|---|---|
| British Transport Police | 0800 40 50 40 |
| CCTV |
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| Information Systems |
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| Service | Information |
|---|---|
| London Charing Cross station customer services |
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| Left luggage |
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| Left luggage contact details |
Telephone: 020 3468 4662 |
| Lost property |
Monday to Friday: 09:00 to 17:30
|
| Lost property contact details |
URL: https://www.nationalrail.co.uk/ Telephone: 0330 024 0215 |
| Facility | Information |
|---|---|
| Lounge |
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| Lounge opening hours |
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| Facility | Information |
|---|---|
| Seating area |
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| Waiting rooms |
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| Waiting room information |
All platforms are partially or fully covered with a canopy. |
| Trolleys |
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| Refreshment facilities |
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| Toilets |
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| Toilets information | Located on the central passage in the main concourse. |
| Baby changing |
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| Pay phone |
Cards and coins
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| Public Wi-Fi |
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| Post box |
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| Tourist information office |
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| Cashpoint |
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| Bureau de change |
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| Shops |
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| Showers |
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| Facility | Information |
|---|---|
| Helpline information |
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here. |
| Helpline contact details | If you wish to book assistance but are not sure which train operator you are travelling with, you can call 0800 022 3720. On calling, you will be referred to the appropriate train operator. |
| Customer help points available |
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| Customer help points information | Yes, staff help is available from the Rail Information Point in the Main Concourse beside platform 5 and 6 or from any member of station staff. Mobility assistance can be arranged by contacting Southeastern on 0845 000222. It is preferred if this assistance is requested 24 hours in advance. |
| Staff help | |
| Staff help opening times | |
| Accessible ticket machines |
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| Accessible ticket machines information | On the concourse in front of the ticket office. |
| Accessible ticket office counter |
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| Accessible ticket office counter information | All ticket counters are lowered in this station. The Rail Information point has a lowered counter too. |
| Induction loop |
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| Ramp for train access |
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| Accessible taxis |
Accessible taxis are located outside the front of the station
|
| Accessible public pay phones |
On the central passage in the main concourse |
| National key toilets |
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| Step free access coverage |
Whole Station Yes, the station is all on one level and all platforms are reachable by disabled passengers. |
| Impaired mobility set down |
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| Disabled parking | Yes, but not clearly identified as such. There is a large yellow Hatched box for loading and unloading that mobility passengers may use. It is unsupervised and there is no Help Point available. Help should be requested from the Rail Information Point in the main concourse, or from any member of station staff. |
| Wheelchairs |
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| Ticket gates |
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| Ticket gates information | Yes there are ticket gates to all platforms. All platforms can be accessed by wide ticket gates. |
| Charges |
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| Contact details | |
| Bus services available |
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| Bus services information |
Buses are available on the strand outside the station. All Transport for London buses are accessible by step free access. More information about Transport for London buses can be found here |
| Cycle storage available |
|
| Storage type | Stands |
| Spaces | 20 |
| Sheltered | No |
| CCTV | Yes |
| Storage location | Within car park and station forecourt |
| Transport | Information |
|---|---|
| Taxi rank available |
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| Taxi rank information |
There is a taxi rank outside the front of the station that is open Monday-Sunday 24 hours. |
| Airport available |
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| Port available |
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