London Charing Cross Train Station
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London Charing Cross Train Station
AddressLondon Charing Cross Station
WC2N 5HF Get directions in Google Maps
|Ticket office information||The ticket office is situated on the concourse|
|Ticket office opening hours||Saturday: 04:30 to 00:50 Sunday: 06:45 to 00:45|
|Self service ticket machines|
|Collection of pre-purchased tickets|
|Get Oyster card here|
|Top up Oyster pay as you go here|
|Use Oyster pay as you go here|
|Oyster information||Oyster cards with a pre-loaded deposit only are available from ticket office. Top-up only from self-service ticket machine(s)|
|London Fare Zone||Zone 1|
|British Transport Police||0800 40 50 40|
|London Charing Cross station customer services|
|Left luggage contact details||
Telephone: 020 3468 4662
|Lost property||Monday to Friday: 09:00 to 17:30|
|Lost property contact details||
Telephone: 0330 024 0215
|Lounge opening hours|
|Waiting room information||
All platforms are partially or fully covered with a canopy.
|Toilets information||Located on the central passage in the main concourse.|
|Pay phone||Cards and coins|
|Tourist information office|
|Bureau de change|
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
|Helpline contact details||If you wish to book assistance but are not sure which train operator you are travelling with, you can call 0800 022 3720. On calling, you will be referred to the appropriate train operator.|
|Customer help points available|
|Customer help points information||
Yes, staff help is available from the Rail Information Point in the Main Concourse beside platform 5 and 6 or from any member of station staff. Mobility assistance can be arranged by contacting Southeastern on 0845 000222. It is preferred if this assistance is requested 24 hours in advance.
|Staff help opening times|
|Accessible ticket machines|
|Accessible ticket machines information||
On the concourse in front of the ticket office.
|Accessible ticket office counter|
|Accessible ticket office counter information||All ticket counters are lowered in this station. The Rail Information point has a lowered counter too.
|Ramp for train access|
Accessible taxis are located outside the front of the station
|Accessible public pay phones||
On the central passage in the main concourse
|National key toilets|
|Step free access coverage||
Yes, the station is all on one level and all platforms are reachable by disabled passengers.
|Impaired mobility set down|
|Disabled parking||Yes, but not clearly identified as such. There is a large yellow Hatched box for loading and unloading that mobility passengers may use. It is unsupervised and there is no Help Point available. Help should be requested from the Rail Information Point in the main concourse, or from any member of station staff.|
|Ticket gates information||
Yes there are ticket gates to all platforms. All platforms can be accessed by wide ticket gates.
|Bus services available|
|Bus services information||
Buses are available on the strand outside the station. All Transport for London buses are accessible by step free access.
More information about Transport for London buses can be found here
|Cycle storage available|
|Storage location||Within car park and station forecourt|
|Taxi rank available|
|Taxi rank information||
There is a taxi rank outside the front of the station that is open Monday-Sunday 24 hours.