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London Fenchurch Street Train Station

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London Fenchurch Street Train Station


London Fenchurch Street Station
Fenchurch Place
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Station overview

A ticket office is available. Ticket office
Baby changing facilities are available. Baby changing facilities
A ticket machine is available. Ticket machine
Wheelchairs are available. Wheelchairs
Wi-Fi is available. Wi-Fi
A phone box is available. Phone box
Toilets are available. Toilets
A post box is available. Post box
Facility Information
Ticket office information

Ticket machines which facilitate ticket collection are situated on the main concourse and at the Tower Hill and Coopers Row entrances to the station

Ticket office opening hours Monday to Friday: 06:15 to 20:30 Saturday: 06:45 to 19:30 Sunday: 08:30 to 17:00
Self service ticket machines A ticket machine is available.
Collection of pre-purchased tickets Collection of pre-purchased tickets is available.
Get Oyster card here Oyster Pre-Pay is available.
Top up Oyster pay as you go here Oyster top up is available.
Use Oyster pay as you go here Oyster pay as you go is available here.
London Fare Zone Zone 1
Service Information
British Transport Police 0800 40 50 40
CCTV CCTV systems are available.
Information Systems
  • Departure screens
  • Announcements
  • Arrival screens
Service Information
London Fenchurch Street station customer services

Staffed Information Point on main concourse.

Alternatively Customer Services may be contacted as follows:

 Mondays - Fridays, between 08:00 - 20:00 

Saturday - Sunday, between 09:00 - 16:00

Public Holidays, between 09:00 - 16:00

Closed on Christmas Day and Boxing Day

Tel: 0345 744 4422 (option 3, followed by option 3)

Email: [email protected]

Left luggage Left luggage is not available.
Lost property Lost property is available at the station. Monday to Friday: 08:00 to 20:00
Lost property contact details

URL: https://www.c2c-online.co.uk/help-feedback/lost-property/

Telephone: 03457 44 44 22

Facility Information
Lounge A first class lounge is not available.
Lounge opening hours A first class lounge is not available.
Facility Information
Seating area

Seating is available on the main concourse and on the platforms.

Waiting rooms Waiting rooms are not available.
Waiting room information

Upper Main Concourse.

Closed until further notice
Trolleys Trolleys are not available.
Refreshment facilities Refreshment facilities are available.
Refreshment facilities information Coffee shop, public house/bar, food outlet (Seating available)
Toilets Toilets are available.
Toilets information

The toilets are located by the lifts at the left hand side of the Main Entrance to the station.

The National key toilets are located by the lifts at the left hand side of the Main Entrance to the station.

These toilets can be accessed using a RADAR key or by requesting assistance (using the Station Help Point next to the disabled toilet).

Baby changing Baby changing facilities are available.
Pay phone Pay phones are available. Cards and coins
Public Wi-Fi Wi-Fi is available.
Post box A Post box is available.
Post box information Outside the station
Tourist information office A tourist information office is not available.
Cashpoint A cashpoint is available.
Cashpoint information Located on main concourse
Bureau de change A bureau de change is available.
Shops Shops are available.
Shops information Wide range of shops
Showers Showers are not available.
Facility Information
Helpline information A helpline is available.

We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.

Monday to Sunday: 24 Hours a Day
Helpline contact details 03457 44 44 22

URL: https://www.nationalrail.co.uk/

Customer help points available Customer help points are available.
Staff help

Help is available at the Rail Information Point on the main concourse, station help points, ticket office or from any member of staff.

It is preferred if Mobility Assistance is booked in advance and can be booked before travel by ringing 03457 44 44 22

First to last service daily. There are no c2c services on Christmas Day and Boxing Day

Staff help opening times
Accessible ticket machines Accessible ticket machines are available.
Accessible ticket office counter An accessible ticket office counter is available.
Accessible ticket office counter information Every ticket office counter has been lowered at this station
Induction loop An induction loop is available.
Ramp for train access A ramp for train access is available.
Accessible taxis

Accessible taxis are available from the taxi rank outside the main station entrance on Fenchurch Street

Accessible public pay phones

Located on main concourse

National key toilets National key toilets are available.
Step free access coverage Whole Station

The main entrance is the only entrance that has step free access. There is a lift to take you from the entrance to the station concourse and platform levels. Please note there is no step free access from the Coopers Road entrance to the station.

Impaired mobility set down Impaired mobility set down Machine is available.
Disabled parking

Assistance is available to and from platforms. You can request this from the customer information point staff on the concourse, at the main entrance where the mobility set down / pick up point is located as well as the station help points by the lifts at the main entrance.

Wheelchairs Wheelchairs are available.
Ticket gates Ticket gates are present.
Ticket gates information There are ticket gates to all platforms. All platforms can be accessed by wide ticket gates.
Car parking
Car parking available A car park is not available.
Bus services available Bus services are available.
Bus services information

Rail replacement buses will stop outside HSBC on Fenchurch Street.

Aldgate Bus Station.

Details of the buses serving Fenchurch Street and Aldgate area, and the Bus Stops they are using is available here


Cycle storage available Cycle storage is not available.
Transport Information
Taxi rank available A taxi rank is available.
Taxi rank information

The Taxi rank is immediately outside the main entrance on Fenchurch Street.

Airport available Airport information is available.
Airport information

London City Airport - Docklands Light Railway from Tower Gateway

Port available Port information is available.
Port information

Thames Clippers from Tower Millennium Pier near the Tower of London - Service RB2 

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