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|Ticket office information||
Ticket machines which facilitate ticket collection are situated on the main concourse and at the Tower Hill and Coopers Row entrances to the station
|Ticket office opening hours||Monday to Friday: 06:15 to 20:30 Saturday: 06:45 to 19:30 Sunday: 08:30 to 17:00|
|Self service ticket machines|
|Collection of pre-purchased tickets|
|Get Oyster card here|
|Top up Oyster pay as you go here|
|Use Oyster pay as you go here|
|London Fare Zone||Zone 1|
|British Transport Police||0800 40 50 40|
|London Fenchurch Street station customer services||
Staffed Information Point on main concourse.
Alternatively Customer Services may be contacted as follows:
Mondays - Fridays, between 08:00 - 20:00
Saturday - Sunday, between 09:00 - 16:00
Public Holidays, between 09:00 - 16:00
Closed on Christmas Day and Boxing Day
Tel: 0345 744 4422 (option 3, followed by option 3)
Email: [email protected]
|Lost property||Monday to Friday: 08:00 to 20:00|
|Lost property contact details||
Telephone: 03457 44 44 22
|Lounge opening hours|
Seating is available on the main concourse and on the platforms.
|Waiting room information||
Upper Main Concourse.Closed until further notice
|Refreshment facilities information||Coffee shop, public house/bar, food outlet (Seating available)|
The toilets are located by the lifts at the left hand side of the Main Entrance to the station.
The National key toilets are located by the lifts at the left hand side of the Main Entrance to the station.
These toilets can be accessed using a RADAR key or by requesting assistance (using the Station Help Point next to the disabled toilet).
|Pay phone||Cards and coins|
|Post box information||Outside the station|
|Tourist information office|
|Cashpoint information||Located on main concourse|
|Bureau de change|
|Shops information||Wide range of shops|
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.Monday to Sunday: 24 Hours a Day
|Helpline contact details||03457 44 44 22|
|Customer help points available|
Help is available at the Rail Information Point on the main concourse, station help points, ticket office or from any member of staff.
It is preferred if Mobility Assistance is booked in advance and can be booked before travel by ringing 03457 44 44 22
First to last service daily. There are no c2c services on Christmas Day and Boxing Day
|Staff help opening times|
|Accessible ticket machines|
|Accessible ticket office counter|
|Accessible ticket office counter information||Every ticket office counter has been lowered at this station
|Ramp for train access|
Accessible taxis are available from the taxi rank outside the main station entrance on Fenchurch Street
|Accessible public pay phones||
Located on main concourse
|National key toilets|
|Step free access coverage||
The main entrance is the only entrance that has step free access. There is a lift to take you from the entrance to the station concourse and platform levels. Please note there is no step free access from the Coopers Road entrance to the station.
|Impaired mobility set down|
Assistance is available to and from platforms. You can request this from the customer information point staff on the concourse, at the main entrance where the mobility set down / pick up point is located as well as the station help points by the lifts at the main entrance.
|Ticket gates information||There are ticket gates to all platforms. All platforms can be accessed by wide ticket gates.
|Car parking available|
|Bus services available|
|Bus services information||
Rail replacement buses will stop outside HSBC on Fenchurch Street.
Aldgate Bus Station.
Details of the buses serving Fenchurch Street and Aldgate area, and the Bus Stops they are using is available here
|Cycle storage available|
|Taxi rank available|
|Taxi rank information||
The Taxi rank is immediately outside the main entrance on Fenchurch Street.
London City Airport - Docklands Light Railway from Tower Gateway