London Kings Cross Train Station
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London Kings Cross Train Station
AddressLondon Kings Cross Station
N1 9AL Get directions in Google Maps
|Ticket office information||In the Main Concourse opposite the shops
|Ticket office opening hours||Monday to Friday: 06:00 to 22:00 Saturday: 06:00 to 22:00 Sunday: 07:45 to 22:00|
|Self service ticket machines|
|Collection of pre-purchased tickets|
|Get Oyster card here|
|Top up Oyster pay as you go here|
|Use Oyster pay as you go here|
Oyster transactions only available from self service ticket machines operated by Great Northern
|London Fare Zone||Zone 1|
|British Transport Police||0800 40 50 40|
|London Kings Cross station customer services||
Help is available at the Rail Information Point in the centre of the Main Concourse.
|Left luggage contact details||
Telephone: 020 3468 4690
|Lost property||Monday to Friday: 09:00 to 17:30|
|Lost property contact details||
Telephone: 0330 024 0215
Location: Next to Waitrose
Tickets Accepted in LNER First Class Lounge:
Assistance dogs and other well behaved dogs on leads will be permitted in all LNER First Class Lounges
Facilities: Toilets/TV/Air charge for mobile phones
|Lounge opening hours||Monday to Friday: 07:00 to 21:25 Saturday: 08:00 to 20:15 Sunday: 09:00 to 20:15|
|Waiting room information||
All platforms are partially or fully covered with a canopy.
|Toilets information||The toilets including accessible toilets are located next to platform 9. There also toilets on the Mezzanine Level.
|Pay phone||Cards and coins|
|Public Wi-Fi||Find WiFi Hotspots around London Kings Cross station|
|Tourist information office|
|Bureau de change|
|Shops information||Cafes, bars, kiosks, restaurants, delicatessens, confectioners, groceries, food and drink to eat in or take away. clothes, stationery, flowers, photo processing, mobile phones, bureau de change, shoe repairs, key cutting, Pharmacy and prescriptions, optician, fitness, health and beauty services.|
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here."
Staff are available at this station at all times for providing assistance getting on and off the train and assistance around the station and to the platform. Assistance can be provided unbooked (turn up and go) or pre booked up to two hours before departure by contacting Assisted Travel.
Whether you pre book assistance or travel unbooked, please contact a member of staff on arrival. We recommend arriving 20 minutes prior to your train departing. This is to allow us to make sure arrangements are in place at your destination, or interchange, station such as the availability of staff and lifts. If there is insufficient time to check these arrangements, we may assist you onto the next available train.
For further information on assisted travel please see:
|Helpline contact details||If you wish to book assistance but are not sure which train operator you are travelling with, you can call 0800 022 3720. On calling, you will be referred to the appropriate train operator.|
|Customer help points available|
|Customer help points information||
Customer help points are available at the platforms and at the taxi rank as well as using the rail information point at the centre of the main concourse.
Help is available at the Rail Information Point in the centre of the concourse, station help points or from any member of staff.
Disability assistance is available to and from platforms, the car park and the taxi rank. You can request this from the Kings Cross Information Point in the centre of the Main Concourse, station help points or from any member of staff.
It is preferred if disabled assistance is booked 24hours in advance by using the following numbers of your relevant train operator:
London North Eastern Railway - 03457 225 225 [Option 3 then Option 4] textphone 0800 975 1052 or you can complete the web form at www.lner.co.uk/customer-service/contact-us/assisted-travel/ Open Monday - Saturday 08:00-20:00, Sunday 10:00-20:00
Hull Trains - FREEPHONE 0800 316 1323
Grand Central - 08440 8110 072
Great Northern - 0800 0582 844
|Staff help opening times||Monday to Friday: 05:00 to 01:36 Saturday: 05:00 to 00:36 Sunday: 05:30 to 01:36|
|Accessible ticket machines|
|Accessible ticket machines information||
One London North Eastern Railway machine inside the travel centre and one London North Eastern Railway machine outside the travel centre and are DDA compliant. There is a lowered ticket machine at this station.
|Accessible ticket office counter|
|Ramp for train access|
Accessible taxis are located at the taxi rank situated on Pancras Road just outside of the station. The taxi rank is located outside the station on Pancras Road. There is a help point at the taxi rank that can be used to request disability assistance. All London Black Cabs can accommodate wheelchair passengers without wheelchair users having to leave their wheelchair.
|Accessible public pay phones||Public telephones are available near the Euston Road entrance of the station.|
|National key toilets|
|Step free access coverage||
This is a Category A station. This station has step-free level access to all platforms via lifts. Lifts also provided between concourse and the Mezzanine and to London Underground ticket hall.
The Assistance Meeting Point varies - please check with your operator.
|Impaired mobility set down|
There are 3 disabled spaces with 1 hour parking outside Kings Cross station on Pancras road. There is a help point here that can be used to request disability assistance from these spaces.
There is a Disabled Meeting Point on the station concourse (near the Customer Information desk) where disabled passengers coming into the station can be picked up.
|Ticket gates information||Yes there are ticket gates to all platforms. All platforms can be accessed by wide ticket gates.
|Station Car Park|
|Contact details||0207 431 4001|
|Bus services available|
|Bus services information||
There are bus stops in streets surrounding the station on Euston Road, Goods Way and York Way. More details at https://www.nationalrail.co.uk/posters/KGX.pdf
Accessibility on London Buses
All Transport for London buses are accessible by step free access on Transport for London's website https://tfl.gov.uk/transport-accessibility/wheelchair-access-and-avoiding-stairs
More information about Transport for London buses can be found at https://tfl.gov.uk/modes/buses/
|Cycle storage available|
|Storage location||Platforms 1, 8 & 9
|Taxi rank available|
|Taxi rank information||
The taxi rank is situated on Pancras Road just outside of the station.
Connections from LUL available