London Paddington Train Station
London Paddington Train Station
Address
London Paddington StationPraed Street
London
Greater London
W2 1HQ Get directions in Google Maps
Station overview
Ticket office
Baby changing facilities
Ticket machine
Waiting room
Wheelchairs
Wi-Fi
Phone box
Toilets
| Facility | Information |
|---|---|
| Ticket office opening hours |
Monday: 06:10 to 22:15
Sunday: 07:00 to 22:15
Please Note - Advance purchase tickets are only sold between the hours of 07:00 and 21:00 |
| Self service ticket machines |
|
| Collection of pre-purchased tickets |
|
| Get Oyster card here |
|
| Top up Oyster pay as you go here |
|
| Use Oyster pay as you go here |
|
| London Fare Zone | Zone 1 |
| Service | Information |
|---|---|
| British Transport Police | 0800 40 50 40 |
| CCTV |
|
| Information Systems |
|
| Service | Information |
|---|---|
| London Paddington Station customer services |
Please call our Customer Services Centre on 03457 000 125 (07:00-22:00 every day) |
| Left luggage |
|
| Left luggage contact details |
Telephone: 020 3468 4709 |
| Lost property |
Monday to Friday: 09:00 to 17:00
|
| Lost property contact details |
URL: https://www.nationalrail.co.uk/ Telephone: 0330 024 0215 |
| Facility | Information |
|---|---|
| Lounge |
Located Platform 1. Tickets Accepted All First Class. Facilities The First Class lounge offers the choice of a modern, comfortable bar area or the traditional, Victorian feel lounge. The modern extension has armchairs and tables with a bar offering complimentary refreshments. It also has workstations with access to the Internet. There is a large screen TVs showing Sky News and also a departures board showing train times. The Victorian lounge offers old world splendour and comfort, with large armchairs and soft lighting, making it the perfect area to relax. There is also a pre-bookable conference room which can seat up to eight people. Call 0207 313 1109 for more information. Refreshments Bar offering complimentary refreshments. Wi-Fi Available. Showers No. Concessions for Standard Class sleeper customers Yes. |
| Lounge opening hours | Monday to Friday: 05:00 to 23:30 Saturday: 05:00 to 21:00 Sunday: 10:00 to 23:30 |
| Facility | Information |
|---|---|
| Seating area |
|
| Waiting rooms |
|
| Trolleys |
|
| Refreshment facilities |
Coffee shop Buffet Coffee kiosk Public House/Bar Food outlet (Seating available) Food outlet (Seating unavailable) |
| Toilets |
|
| Baby changing |
|
| Pay phone |
Cards
|
| Public Wi-Fi |
|
| Post box |
|
| Tourist information office |
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| Cashpoint |
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| Bureau de change |
|
| Shops |
News agent Flower stall Shoe repairer Wide range of shops Mini supermarket Pharmacy Convenience store High street shops Off Licence Passport Photo Booth |
| Showers |
|
| Facility | Information |
|---|---|
| Helpline information |
|
| Helpline contact details |
Telephone: 03457114141 |
| Customer help points |
|
| Staff help |
Assistance is available to and from platforms. Please contact customer services of the appropriate train operator, 48 hours in advance: Great Western Railway - 0800 197 1329 Heathrow Express - 0208 757 2700. Our Passenger Assistance meeting point is in our station reception area by Platform 1 and is open 7 days a week from 07:00 - 23:00. From 23:00 - 07:00, passengers requiring assistance can call the Shift Station Manager on 07799 337435. The meeting point for Passenger Assist during these hours will be on Platform 1 outside the Passenger Assist / Station Reception and The Taxi Rank area. There are information and help points phones throughout the station, including platforms and Taxi ranks. They are large circular White and Yellow phones. |
| Staff help opening times | Monday to Sunday:24 Hours a Day |
| Accessible ticket machines |
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| Accessible ticket office counter |
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| Induction loop |
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| Ramp for train access |
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| Accessible taxis |
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| Accessible public pay phones |
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| National key toilets |
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| Step free access coverage | Whole Station |
| Impaired mobility set down |
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| Disabled parking |
There is a staffed drop-off point at the Taxi Deck above Platform 12. Mobility assistance is available from this point. It is preferred if this assistance is booked in advance on 0800 197 1329. Opening Times Monday - Friday 07:00 - 23:00 Saturday & Sunday 07:00 - 23:00. |
| Wheelchairs |
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| Ticket gates |
|
| Car parking | |
|---|---|
| Car parking available | |
| Bus services available |
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| Cycle storage available |
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| Transport | Information |
|---|---|
| Taxi rank available |
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| Airport available |
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| Port available |
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