We are aware of the ASLEF Union's plans for industrial action at CrossCountry on Thursday 7 December, and action short of a strike between Friday 1 to Saturday 9 December – more information

Please only travel if necessary on Sunday 3 December, services are expected to be extremely busy due to industrial action and engineering work affecting other train operators - more information

London Paddington Train Station

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London Paddington Train Station


London Paddington Station
Praed Street
Greater London
W2 1HQ
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Station overview

A ticket office is available. Ticket office
Baby changing facilities are available. Baby changing facilities
A ticket machine is available. Ticket machine
A waiting room is available. Waiting room
Wheelchairs are available. Wheelchairs
Wi-Fi is available. Wi-Fi
A phone box is available. Phone box
Toilets are available. Toilets
Facility Information
Ticket office opening hours Saturday: 24 Hours a Day Sunday: 24 Hours a Day
Self service ticket machines A ticket machine is available.
Collection of pre-purchased tickets Collection of pre-purchased tickets is available.
Get Oyster card here Oyster Pre-Pay is not available
Top up Oyster pay as you go here Oyster top up is available.
Use Oyster pay as you go here Oyster pay as you go is available here.
London Fare Zone Zone 1
Service Information
British Transport Police 0800 40 50 40
CCTV CCTV systems are available.
Information Systems
  • Departure screens
  • Announcements
  • Arrival screens
Service Information
London Paddington station customer services Please call our Customer Services Centre on 03457 000 125 (07:00-22:00 every day)
Left luggage Left luggage is available.
Left luggage contact details

Telephone: 020 3468 4709

URL: https://www.excess-baggage.com/

Lost property Lost property is available at the station. Monday to Friday: 09:00 to 17:30
Lost property contact details

URL: https://www.nationalrail.co.uk/

Telephone: 0330 024 0215

Facility Information
Lounge A first class lounge is available.


Platform 1.

Tickets Accepted

All First Class.


The First Class lounge offers the choice of a modern, comfortable bar area or the traditional, Victorian feel lounge.

The modern extension has armchairs and tables with a bar offering complimentary refreshments. It also has workstations with access to the Internet.

There is a large screen TVs showing Sky News and also a departures board showing train times.

The Victorian lounge offers old world splendour and comfort, with large armchairs and soft lighting, making it the perfect area to relax.

There is also a pre-bookable conference room which can seat up to eight people. Call 0207 313 1109 for more information.


Bar offering complimentary refreshments.





Concessions for Standard Class sleeper customers



Lounge opening hours Monday to Friday: 05:00 to 23:30 Saturday: 05:00 to 21:00 Sunday: 10:00 to 23:30 A first class lounge is not available.
Facility Information
Seating area A seating area is available.
Waiting rooms Waiting rooms are not available.
Waiting room information Platform 12
Trolleys Trolleys are available.
Refreshment facilities Refreshment facilities are available.
Refreshment facilities information Coffee shop Buffet Coffee kiosk Public House/Bar Food outlet (Seating available) Food outlet (Seating unavailable)
Toilets Toilets are available.
Toilets information

Accessible toilets are located on Platforms' 1 and 12.

A Changing Places facility is located on Platform 12.

There are dedicated breastfeeding rooms / Parent & Baby rooms;

  • within the Ladies toilets on Platform 1 
  • within the public toilets on Platform 12.
Baby changing Baby changing facilities are available.
Pay phone Pay phones are available. Cards and coins
Public Wi-Fi Wi-Fi is available. Find WiFi Hotspots around London Paddington station
Post box A Post box is not available.
Tourist information office A tourist information office is not available.
Cashpoint A cashpoint is available.
Cashpoint information Located on concourse
Bureau de change A bureau de change is not available.
Shops Shops are available.
Shops information News agent Flower stall Shoe repairer Wide range of shops Mini supermarket Pharmacy Convenience store High street shops Off Licence Passport Photo Booth
Showers Showers are available.
Facility Information
Helpline information

We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.

Helpline contact details If you wish to book assistance but are not sure which train operator you are travelling with, you can call 0800 022 3720. On calling, you will be referred to the appropriate train operator.

URL: https://www.nationalrail.co.uk/

Customer help points available Customer help points are available.
Staff help Staff help is available.

Assistance is available to and from platforms. Please contact customer services of the appropriate train operator, 48 hours in advance: Great Western Railway - 0800 197 1329 Heathrow Express - 0208 757 2700.

Our Passenger Assistance meeting point is in our station reception area by Platform 1 and is open 7 days a week from 07:00 - 23:00. From 23:00 - 07:00, passengers requiring assistance can call the Shift Station Manager on 07799 337435. The meeting point for Passenger Assist during these hours will be on Platform 1 outside the Passenger Assist / Station Reception and The Taxi Rank area.

There are information and help points phones throughout the station, including platforms and Taxi ranks. They are large circular White and Yellow phones.

Staff help opening times Monday to Sunday: 24 Hours a Day
Accessible ticket machines Accessible ticket machines are available.
Accessible ticket machines information
Accessible ticket office counter An accessible ticket office counter is not available.
Induction loop An induction loop is available.
Ramp for train access A ramp for train access is available.
Accessible taxis All London Black Cabs can accommodate wheelchair passengers without wheelchair users having to leave their wheelchair. There is also a separate collection point for prebooked taxis also further away from the lifts.
Accessible public pay phones

Main Concourse

National key toilets National key toilets are available.
Step free access coverage Whole Station

Disabled passengers can access all areas of the station via lifts and escalators. There is level access to all platforms including access to the London Underground via lifts and escalators.

All exits in the station are able to be accessed by disabled passengers.

Impaired mobility set down Impaired mobility set down Machine is available.
Disabled parking

There is a staffed drop-off point at the Taxi Deck above Platform 12.

Mobility assistance is available from this point. It is preferred if this assistance is booked in advance on 0800 197 1329.

Opening Times

Monday - Friday 07:00 - 23:00

Saturday & Sunday 07:00 - 23:00. 

Wheelchairs Wheelchairs are available.
Ticket gates Ticket gates are present.
Ticket gates information Platforms 1, 8 & 9 don't have ticket gates but all gates are wide have access
Station Car Park
Operator APCOA Parking (UK) Limited
Spaces 152
Opening times
  • Monday to Friday: 24 Hours a Day
  • Saturday: 24 Hours a Day
  • Sunday: 24 Hours a Day
  • Off peak: N/A
  • Per hour: N/A
  • Daily: N/A
  • Weekly: N/A
  • Monthly: N/A
  • Three monthly: N/A
  • Six monthly: N/A
  • Annual: N/A
Contact details 0345 165 2030
Bus services available Bus services are available.
Bus services information


Can be found on nearby streets. All Transport for London buses are accessible by step free access.

More information about Transport for London buses can be found at www.tfl.gov.uk/modes/buses/?cid=fs013 

All Transport for London bus routes are served by low-floor vehicles, with a dedicated wheelchair space and an access ramp. They can also 'kneel' to reduce the step-up from the pavement. More info can be found on Transport for London's website www.tfl.gov.uk/transport-accessibility/wheelchair-access-and-avoiding-stairs

Drop Off

There are 2 drop-off / pick-up points (waiting is not permitted):

  1. The APCOA car park entrance is on Bishops Bridge Road between Westbourne Bridge and Eastbourne Terrace. Sat nav code W2 6AA. Eastbourne Terrace is now open.
  2.  The taxi rank off Bishops Bridge Road - you are not allowed to leave the vehicle unattended.

Disabled passengers can use the taxi rank above platform 12.

The car park is at the end of Platform 1, around 400m from the station. The route is step-free.

Cycle storage available Cycle storage is available.
Storage type Compound, Stands
Spaces 682
Sheltered Yes
Storage location On platform 8/9 and 10
Transport Information
Taxi rank available A taxi rank is available.
Taxi rank information

The taxi deck is situated above Platform 12 and is accessed via the concourse and platform 12, which has escalators and lifts to the upper level to the covered marshalled taxi rank. A queuing system is in operation.  There is also a separate collection point for pre-booked taxis and a drop off point

Airport available Airport information is available.
Airport information

Heathrow Express and Elizabeth line to Heathrow Airport

Port available Port information is available.

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