London St Pancras International Train Station
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Your journey
Going departing after
London St Pancras International Train Station
Address
London St. Pancras International stPancras Road
London
Greater London
N1C 4QP Get directions in Google Maps
Station overview
Ticket office
Baby changing facilities
Ticket machine
Waiting room
Wheelchairs
Phone box
Toilets
| Facility | Information |
|---|---|
| Ticket office information | On the station concourse |
| Ticket office opening hours | Monday to Friday: 05:45 to 22:00 Saturday: 06:00 to 21:00 Sunday: 08:00 to 22:15 |
| Self service ticket machines |
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| Collection of pre-purchased tickets |
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| Get Oyster card here |
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| Top up Oyster pay as you go here |
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| Use Oyster pay as you go here |
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| Oyster information |
Oyster cards can only be purchased from the self-service machines in the Underground station You can top up pay-as-you-go from self-service ticket machines operated by Thameslink and Southeastern. Oyster pay as you go and Travelcards on Oyster are not valid on Southeastern High Speed services. |
| London Fare Zone | Zone 1 |
| Service | Information |
|---|---|
| British Transport Police | 0800 40 50 40 |
| CCTV |
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| Information Systems |
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| Service | Information |
|---|---|
| London St Pancras International station customer services |
Platforms 1-4 and 11-13, along with the domestic departures areas are managed by High Speed 1 (London and Continental Stations). Platforms 5-10 and the international departures areas are managed by Eurostar. Platforms A and B and the areas on the low level part of St Pancras, are managed by Network Rail. |
| Left luggage |
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| Left luggage contact details |
Telephone: 020 3468 4665 |
| Lost property |
Monday to Friday: 09:00 to 17:30
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| Lost property contact details |
URL: https://www.nationalrail.co.uk/ Telephone: 0330 024 0215 |
| Facility | Information |
|---|---|
| Lounge |
Located On the same level as the platforms down from the champagne bar Tickets Accepted All First Class ticket holders Facilities Screens with updated train information & also Sky News Refreshments Screens with updated train information & also Sky News Wi-Fi Yes Showers No |
| Lounge opening hours | Monday to Friday: 07:00 to 20:00 |
| Facility | Information |
|---|---|
| Seating area |
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| Waiting rooms |
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| Waiting room information |
All platforms are partially or fully covered with a canopy. The Thameslink platforms are underground. |
| Trolleys |
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| Refreshment facilities |
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| Toilets |
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| Baby changing |
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| Pay phone |
Cards and coins
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| Public Wi-Fi |
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| Post box |
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| Tourist information office |
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| Cashpoint |
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| Bureau de change |
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| Shops |
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| Showers |
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| Facility | Information |
|---|---|
| Helpline information |
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here. "Staff are available at this station at all times for providing assistance getting on and off the train and assistance around the station and to the platform. Assistance can be provided unbooked (turn up and go) or pre booked up to two hours before departure by contacting Assisted Travel. Whether you pre book assistance or travel unbooked, please contact a member of staff on arrival. We recommend arriving 20 minutes prior to your train departing. This is to allow us to make sure arrangements are in place at your destination, or interchange, station such as the availability of staff and lifts. If there is insufficient time to check these arrangements, we may assist you onto the next available train. For further information on assisted travel please see: " |
| Helpline contact details | If you wish to book assistance but are not sure which train operator you are travelling with, you can call 0800 022 3720. On calling, you will be referred to the appropriate train operator. |
| Customer help points available |
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| Customer help points information | Yes there is help available at the Thameslink and East Midlands Railway help desks. For mobility assistance or to prebook assistance at London St Pancras please ring 0207 8437688. There is a disability meet point in front of the Main Entrance at London St Pancras International. There is station help points around the station and also station staff who can be identified in blue outfits. |
| Staff help |
Available from Thameslink and East Midlands Railway help desks as well as station help points and station staff. For mobility assistance or to prebook assistance at London St Pancras please ring 0207 8437688. There is a disability meet point in front of the Main Entrance at London St Pancras International. There is station help points around the station and also station staff who can be identified in blue outfits.
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| Staff help opening times | Monday to Sunday: 24 Hours a Day |
| Accessible ticket machines |
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| Accessible ticket machines information | yes |
| Accessible ticket office counter |
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| Accessible ticket office counter information | Height adjustable ticket counter is only available at East Midlands ticket office. |
| Induction loop |
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| Ramp for train access |
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| Accessible taxis |
Accessible taxis can be located on Midland Road and Pancras Road |
| Accessible public pay phones |
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| National key toilets |
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| Step free access coverage |
Whole Station This is a Category A station. This station has step-free level access to all platforms via lifts. The station entrances are located at street level and provide level access to the lower concourse. There are three lifts on the main concourse to take passengers to and from the upper level UK train platforms and the Rendezvous. The Assistance Meeting Point varies - please check with your operator. |
| Impaired mobility set down |
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| Disabled parking |
A clearly marked passenger drop off zone is located on Pancras Road which runs parallel to London St Pancras International Station. Blue badge holders may wait for 5 minutes here. The drop off zone leads directly to the Eurostar departures. There is also a drop up point on this road next to this for other passengers with 2 minutes waiting. |
| Wheelchairs |
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| Ticket gates |
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| Ticket gates information | Yes, there are ticket gates to all platforms. All platforms can be accessed by wide ticket gates.. The ticket gates at Eurostar are not automatic but are operated by station staff. There is wide gate access available to all platforms. |
| Station Car Park | |
|---|---|
| Operator | CP Plus |
| Spaces | 322 |
| Opening times |
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| Charges |
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| Contact details | 0207 431 4001 |
| Bus services available |
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| Bus services information |
Buses stop on surrounding roads on Euston Road, Midland Road and Pancras Road. All Transport for London buses are accessible and have step free access. All Transport for London bus routes are served by low-floor vehicles, with a dedicated wheelchair space and an access ramp. They can also 'kneel' to reduce the step-up from the pavement. More info can be found on Transport for London's website at www.tfl.gov.uk/transport-accessibility/wheelchair-access-and-avoiding-stairs More information about Transport for London buses can be found at www.tfl.gov.uk/modes/buses/
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| Cycle storage available |
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| Storage type | Compound, Stands, Wheel Racks |
| Spaces | 180 |
| Sheltered | Yes |
| CCTV | Yes |
| Storage location | Within car park |
| Transport | Information |
|---|---|
| Taxi rank available |
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| Taxi rank information |
Midland Road: Currently the taxi pick up is located next to Thameslink station entrance. Soon a large covered queuing area will be available halfway along the lower concourse where passengers can wait for marshalled taxis. Pancras Road: There are two taxi drop off areas in Pancras Road. One is situated halfway along the old Victorian brick built Barlow shed and is convenient for Eurostar passengers. The second is situated close to the main entrance in the new part of the station and is suitable for passengers travelling within the UK. |
| Airport available |
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| Airport information | Heathrow Airport: There is a direct journey to Heathrow Airport, using the Piccadilly Line. Journey time is under an hour. The quickest transfer from St Pancras to Heathrow Airport is to catch the Heathrow Express from London Paddington to Heathrow Airport. Gatwick Airport: St Pancras offers a direct route from St Pancras to Gatwick Airport from Platform A. Stansted Airport: The fastest option is to take Victoria Line to Tottenham Hale and change for the Stansted Express train. Journey time, approximately one hour. Luton Airport: The Luton Airport Express service departs from St Pancras to Luton Airport Parkway, with connections on the Luton DART to London Luton Airport. A regular Thameslink service also departs from St Pancras to Luton Airport Parkway. |
| Port available |
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