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London Victoria Train Station

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London Victoria Train Station

Address

London Victoria Station
Victoria Street
London
Greater London
SW1V 1JU
Get directions in Google Maps

Station overview

A ticket office is available. Ticket office
Baby changing facilities are available. Baby changing facilities
A ticket machine is available. Ticket machine
A waiting room is available. Waiting room
Wheelchairs are available. Wheelchairs
Wi-Fi is available. Wi-Fi
A phone box is available. Phone box
Toilets are available. Toilets
 
Time
Destination
Platform
Facility Information
Ticket office information

On concourse

Ticket office opening hours Monday to Sunday: 06:30 to 22:00
Self service ticket machines A ticket machine is available.
Collection of pre-purchased tickets Collection of pre-purchased tickets is available.
Get Oyster card here Oyster Pre-Pay is not available
Top up Oyster pay as you go here Oyster top up is available.
Use Oyster pay as you go here Oyster pay as you go is available here.
Oyster information You can top up pay-as-you-go on Oyster using the self-service ticket machines. Oyster cards can only be purchased from the self-service machines in the Underground station.
London Fare Zone Zone 1
Service Information
British Transport Police 0800 40 50 40
CCTV CCTV systems are available.
Rail Replacement Service

When weekend engineering dictate that replacement bus services will operate, these will usually depart from the immediate Station front/Terminus Place. Travel from London Victoria is usually conveyed by London Buses in these instances.

Check posters and staff for more details.

Information Systems
  • Departure screens
  • Announcements
  • Arrival screens
Service Information
London Victoria station customer services

Monday-Sunday 07:00-21:50 

Via Network Rail Reception

Left luggage Left luggage is available.
Left luggage contact details

Telephone: 020 3468 4551

URL: https://www.left-baggage.co.uk/index/locations

Lost property Lost property is available at the station. Monday to Friday: 09:00 to 17:30
Lost property contact details

URL: https://www.nationalrail.co.uk/

Telephone: 0330 024 0215

Facility Information
Lounge A first class lounge is not available.
Lounge opening hours A first class lounge is not available.
Facility Information
Seating area A seating area is available.
Waiting rooms Waiting rooms are available.
Waiting room information

All platforms are partially or fully covered with a canopy.

Trolleys Trolleys are available.
Refreshment facilities Refreshment facilities are available.
Refreshment facilities information Coffee shop Coffee kiosk Public House/Bar Food outlet (Seating available)
Toilets Toilets are available.
Toilets information

Toilets are situated on the central concourse and adjacent to platform 2.

A changing place facility is available for use by disabled passengers in London Victoria. The space has a height-adjustable adult-sized changing bench, hoist, extra wide rolls of paper, and non-slip floors. The space is located on the central concourse in the main toilet facilities.

If you, or a passenger you are accompanying, requires use of the changing place room, please speak to a member of staff so we can help you gain access.

 

Baby changing Baby changing facilities are available.
Pay phone Pay phones are available. Cards and coins
Public Wi-Fi Wi-Fi is available. http://www.btwifi.com/find/
Post box A Post box is not available.
Tourist information office A tourist information office is available.
Cashpoint A cashpoint is available.
Cashpoint information The ATM machines are located on the Eastern and Central Concourse (Platforms 1 and 7) and also within a retail outlet on the station (Grosvenor Hotel).
Bureau de change A bureau de change is available.
Shops Shops are available.
Shops information News agent Flower stall Hairdresser Shoe repairer Wide range of shops Pharmacy Convenience store High street shops Off Licence Passport Photo Booth
Showers Showers are not available.
Facility Information
Helpline information

We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.

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Staff are available at this station at all times for providing assistance getting on and off the train and assistance around the station and to the platform. Assistance can be provided unbooked (turn up and go) or pre booked up to two hours before departure by contacting Assisted Travel.

Whether you pre book assistance or travel unbooked, please contact a member of staff on arrival. We recommend arriving 20 minutes prior to your train departing. This is to allow us to make sure arrangements are in place at your destination, or interchange, station such as the availability of staff and lifts. If there is insufficient time to check these arrangements, we may assist you onto the next available train.

For further information on assisted travel please see:

Accessibility at the station - Southern.

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Helpline contact details If you wish to book assistance but are not sure which train operator you are travelling with, you can call 0800 022 3720. On calling, you will be referred to the appropriate train operator.

URL: https://www.nationalrail.co.uk/

Customer help points available Customer help points are available.
Customer help points information

Help Points are located on both main concourse areas, as well as the main ticket office.

Staff help Staff help is available.
Staff help opening times Monday to Sunday: 24 Hours a Day
Accessible ticket machines Accessible ticket machines are not available.
Accessible ticket machines information

Various locations

Accessible ticket office counter An accessible ticket office counter is not available.
Accessible ticket office counter information

Staff assistance is available

Induction loop An induction loop is available.
Ramp for train access A ramp for train access is available.
Accessible taxis

Available on request

Taxi rank outside main station entrance

Accessible public pay phones

Main concourse

National key toilets National key toilets are available.
Step free access coverage Whole Station

There is step free access at London Victoria Rail Station to the Victoria Line on the Underground. This can be accessed via the Cardinal Place entrance to the underground.

Impaired mobility set down Impaired mobility set down Machine is available.
Disabled parking

Please contact customer services of the appropriate train operator or speak to a member of the station teams who will be able to assist:

- Gatwick Express - 0845 850 1530
- Southern  - 0800 138 1016
- Southeastern  - 0800 783 4524

Wheelchairs Wheelchairs are available.
Ticket gates Ticket gates are present.
Station Car Park
Operator APCOA UK Ltd
Spaces 81
Opening times
  • Monday to Sunday: 00:00 to 00:00
Charges
  • Off peak: N/A
  • Per hour: N/A
  • Daily: N/A
  • Weekly: N/A
  • Monthly: N/A
  • Three monthly: N/A
  • Six monthly: N/A
  • Annual: N/A
Contact details 0345 0774 224
Bus services available Bus services are available.
Bus services information

Victoria Bus Station at Station Front

Cycle storage available Cycle storage is available.
Storage type Stands
Spaces 112
Sheltered Yes
CCTV Yes
Storage location

Car Park Upper Level (Victoria Place), above Gatwick Express.

Transport Information
Taxi rank available A taxi rank is available.
Taxi rank information

Taxi ranks are available outside at the front of the station (Terminus Place) and from the upper level (Victoria Place).

Monday-Sunday 24 hours

Airport available Airport information is available.
Airport information

Direct Rail Link to Gatwick

Port available Port information is available.

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