London Victoria Train Station
London Victoria Train Station
Address
London Victoria StationVictoria Street
London
Greater London
SW1V 1JU Get directions in Google Maps
Station overview
Ticket office
Baby changing facilities
Ticket machine
Waiting room
Wheelchairs
Wi-Fi
Toilets
| Facility | Information |
|---|---|
| Ticket office opening hours | Monday to Sunday: 06:30 to 22:00 |
| Self service ticket machines |
|
| Collection of pre-purchased tickets |
|
| Get Oyster card here |
|
| Top up Oyster pay as you go here |
|
| Use Oyster pay as you go here |
|
| London Fare Zone | Zone 1 |
| Service | Information |
|---|---|
| British Transport Police | 0800 40 50 40 |
| CCTV |
|
| Rail Replacement Service |
When weekend engineering dictate that replacement bus services will operate, these will usually depart from the immediate Station front/Terminus Place. Travel from London Victoria is usually conveyed by London Buses in these instances. Check posters and staff for more details. |
| Information Systems |
|
| Service | Information |
|---|---|
| London Victoria Station customer services |
Monday-Sunday 07:00-21:50 Via Network Rail Reception |
| Left luggage |
|
| Left luggage contact details |
Telephone: 020 3468 4551 |
| Lost property |
Monday to Friday: 09:00 to 17:30
|
| Lost property contact details |
URL: https://www.nationalrail.co.uk/ Telephone: 0330 024 0215 |
| Facility | Information |
|---|---|
| Lounge |
|
| Lounge opening hours |
|
| Facility | Information |
|---|---|
| Seating area |
|
| Waiting rooms |
|
| Trolleys |
|
| Refreshment facilities |
Coffee shop Coffee kiosk Public House/Bar Food outlet (Seating available) |
| Toilets |
|
| Baby changing |
|
| Pay phone |
|
| Public Wi-Fi |
|
| Post box |
|
| Tourist information office |
|
| Cashpoint |
|
| Bureau de change |
|
| Shops |
News agent Flower stall Hairdresser Shoe repairer Wide range of shops Pharmacy Convenience store High street shops Off Licence Passport Photo Booth |
| Showers |
|
| Facility | Information |
|---|---|
| Helpline information |
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here. " Staff are available at this station at all times for providing assistance getting on and off the train and assistance around the station and to the platform. Assistance can be provided unbooked (turn up and go) or pre booked up to two hours before departure by contacting Assisted Travel. Whether you pre book assistance or travel unbooked, please contact a member of staff on arrival. We recommend arriving 20 minutes prior to your train departing. This is to allow us to make sure arrangements are in place at your destination, or interchange, station such as the availability of staff and lifts. If there is insufficient time to check these arrangements, we may assist you onto the next available train. For further information on assisted travel please see: Accessibility at the station - Southern. " |
| Helpline contact details |
If you wish to book assistance but are not sure which train operator you are travelling with, you can call 0800 022 3720. On calling, you will be referred to the appropriate train operator. |
| Customer help points |
Help Points are located on both main concourse areas, as well as the main ticket office. |
| Staff help |
|
| Staff help opening times | Monday to Sunday:24 Hours a Day |
| Accessible ticket machines |
Various locations |
| Accessible ticket office counter |
|
| Induction loop |
|
| Ramp for train access |
|
| Accessible taxis |
|
| Accessible public pay phones |
|
| National key toilets |
|
| Step free access coverage |
Whole Station
There is step free access at London Victoria Rail Station to the Victoria Line on the Underground. This can be accessed via the Cardinal Place entrance to the underground. |
| Impaired mobility set down |
|
| Disabled parking |
Please contact customer services of the appropriate train operator or speak to a member of the station teams who will be able to assist: - Gatwick Express - 0845 850 1530- Southern - 0800 138 1016- Southeastern - 0800 783 4524 |
| Wheelchairs |
|
| Ticket gates |
|
| Station Car Park | |
|---|---|
| Operator | APCOA UK Ltd |
| Spaces | 81 |
| Opening times |
|
| Contact details | 0345 0774 224 https://www.nationalrail.co.uk/ |
| Bus services available |
|
| Bus services information |
Victoria Bus Station at Station Front |
| Cycle storage available |
|
| Storage type | Stands |
| Spaces | 112 |
| Sheltered | Yes |
| CCTV | True |
| Storage location | Car Park Upper Level (Victoria Place), above Gatwick Express. |
| Dial-a-cab - Wheelchair friendly | Phone 020 7908 0207 |
Further information
Taxi ranks are available outside at the front of the station (Terminus Place), 24 hours / 7 days a week.
| Transport | Information |
|---|---|
| Airport available |
Direct Rail Link to Gatwick |
| Port available |
|