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London Waterloo Train Station

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London Waterloo Train Station


London Waterloo Station
Station Approach
Greater London.
Get directions in Google Maps

Station overview

A ticket office is available. Ticket office
Baby changing facilities are available. Baby changing facilities
A ticket machine is available. Ticket machine
A waiting room is available. Waiting room
Wheelchairs are available. Wheelchairs
Wi-Fi is available. Wi-Fi
Toilets are available. Toilets
A post box is available. Post box
Facility Information
Ticket office opening hours Monday to Friday: 05:30 to 23:15 Saturday: 05:30 to 23:15 Sunday: 06:30 to 22:30

Tickets bought in advance online or from South Western Railway telesales can be collected at Ticket Office or at Self-Serve Ticket Machines.

Self service ticket machines A ticket machine is available.
Collection of pre-purchased tickets Collection of pre-purchased tickets is available.
Get Oyster card here Oyster Pre-Pay not is available.
Top up Oyster pay as you go here Oyster top up is available.
Use Oyster pay as you go here Oyster top up is available.
London Fare Zone Zone 1
Service Information
British Transport Police 0800 40 50 40
CCTV CCTV systems are available.
Information Systems
  • Departure screens
  • Arrival screens
  • Announcements
Service Information
London Waterloo Station customer services

Monday-Saturday 07:00-22:15 Sunday 09:00-20:45 

Station Reception

Left luggage Left luggage is available.
Left luggage contact details


Lost property Lost property is available at the station. Monday to Friday: 07:30 to 19:00
Lost property contact details


Telephone: 0207 401 7861

Facility Information
Lounge A first class lounge is not available.
Lounge opening hours A first class lounge is not available.
Facility Information
Seating area A seating area is available.
Waiting rooms Waiting rooms are available.
Trolleys Trolleys are not available.
Refreshment facilities Refreshment facilities are available.

A wide range of food outlets including seated dining, snacks, hot and cold drinks, convenience store and takeaway food.

Toilets Toilets are available.
Baby changing Baby changing facilities are available.
Pay phone Pay phones are not available.
Public Wi-Fi Wi-Fi is available.

Free public Wi-Fi is available at the station

Post box A Post box is available.
Tourist information office A tourist information office is not available.
Cashpoint An ATM machine is available.
Bureau de change A bureau de change is not available.
Shops Shops are available.

A wide range of shops including convenience store, supermarket, pharmacy, newsagent, bookseller, clothing, gifts, travel accessories and passport photobooth.

Showers Showers are not available.
Facility Information
Helpline information

We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.

Helpline contact details

If you wish to book assistance but are not sure which train operator you are travelling with, you can call 0800 022 3720. On calling, you will be referred to the appropriate train operator.


Customer help points Customer help points are available.

Passengers travelling on journeys from London Waterloo who require information or assistance are advised to approach a member of staff or visit the information point in the centre of the main concourse.

Staffed information points are located on the main concourse until 21:00 daily.  

A map of Waterloo station is available from South Western Railway Assisted Travel team (0800 52 82 100)

Staff help Staff help is available.

Please visit the information point in the centre of the concourse for information and assistance.

Disability assistance can be arranged in advance by contacting South Western Railway on 0800 52 82 100 between 06:00 and 22:00 or by emailing [email protected]

It is preferred if assistance is arranged 24 hours in advance.

Staff help opening times Monday to Friday: 04:45 to 01:05 Saturday: 04:45 to 01:50 Sunday: 05:45 to 01:05
Accessible ticket machines Accessible ticket machines are available.

Ticket machines are located at various locations on the main concourse and are accessible to wheelchair users.

Accessible ticket office counter An accessible ticket office counter is available.

Two lowered ticket office counters can be found at windows 1 & 14 in the ticket office.

Induction loop An induction loop is available.
Ramp for train access A ramp for train access is available.
Accessible taxis Accessible taxis are not available.
Accessible public pay phones Accessible public pay phones are not available.
National key toilets National key toilets are available.
Step free access coverage Whole Station

There is step free access from the main concourse to all platforms, shops and facilities.

Step free exits are exit 1 (Station approach), exit 2 (with a lift to Waterloo Road and lift access to the London Underground Jubilee line), and exit 3 for taxis and onward travel towards the South Bank.

Impaired mobility set down Impaired mobility set down Machine is available.
Disabled parking

Accessible bays are available near the taxi rank on Cab Road / Station Approach . For any assistance contact reception located next to drop off point on arrival. Passengers may also book assistance in advance by contacting South Western Railway Customer Services Centre on 0845 6000650. (Open 6am-10pm)

Wheelchairs Wheelchairs are available.
Ticket gates Ticket gates are present.
Station Car Park
Operator APCOA Parking (UK) Limited
Spaces 27
Opening times
  • Monday to Friday:24 Hours a Day
  • Saturday:24 Hours a Day
  • Sunday:24 Hours a Day
Contact details 0345 165 2030
Bus services available Bus services are available.
Bus services information

Waterloo is well connected to London's public transport network. Waterloo Underground station serves the Bakerloo, Jubilee, Northern and Waterloo & City Lines. Plan a journey - Transport for London (

Buses depart from several points around the station. All Transport for London Buses are accessible with step free access and have a dedicated mobility space. Buses from Waterloo (

The station has a dedicated taxi rank for London Black Taxis on the roadway outside exit 3.

Santander Hire Bicycles are available from the docking stations outside. Santander Cycles - Transport for London (

Waterloo is within easy walking distance of the South Bank and a number of visitor attractions. Walking - Transport for London (

Cycle storage available Cycle storage is available.
Storage type Stands, Racks
Spaces 573
Sheltered No
Storage location

Cycle storage is located outside exit 3 on Station Approach / Cab Road.

Also available:

  • on platforms 9 and 10
  • on platforms 11 and 12

Transport Information
Taxi rank available

Taxis are available from the taxi rank on Cab Road / Station Approach

Airport available Airport information is not available.
Port available Port information is not available.

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