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London Waterloo Train Station

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London Waterloo Train Station


London Waterloo Station
Station Approach
Greater London.
Get directions in Google Maps

Station overview

A ticket office is available. Ticket office
Baby changing facilities are available. Baby changing facilities
A ticket machine is available. Ticket machine
A waiting room is available. Waiting room
Wheelchairs are available. Wheelchairs
Wi-Fi is available. Wi-Fi
Toilets are available. Toilets
A post box is available. Post box
Facility Information
Ticket office opening hours Monday to Friday: 05:30 to 23:15 Saturday: 05:30 to 23:15 Sunday: 06:30 to 22:30
Self service ticket machines A ticket machine is available.
Collection of pre-purchased tickets Collection of pre-purchased tickets is available.
Get Oyster card here Oyster Pre-Pay is not available
Top up Oyster pay as you go here Oyster top up is available.
Use Oyster pay as you go here Oyster pay as you go is available here.
Oyster information

Only Oyster pay as you go top-ups are available from self-service ticket machine(s)

London Fare Zone Zone 1
Service Information
British Transport Police 0800 40 50 40
CCTV CCTV systems are available.
Information Systems
  • Departure screens
  • Announcements
  • Arrival screens
Service Information
London Waterloo station customer services Monday-Saturday 07:00-22:15 
Sunday 09:00-20:45 

Station Reception

Left luggage Left luggage is available.
Left luggage contact details

URL: https://www.left-baggage.co.uk/index/locations

Lost property Lost property is available at the station. Monday to Friday: 07:30 to 19:00
Lost property contact details

URL: https://www.southwesternrailway.com/contact-and-help/lost-property

Telephone: 0207 401 7861

Facility Information
Lounge A first class lounge is not available.
Lounge opening hours A first class lounge is not available.
Facility Information
Seating area A seating area is not available.
Waiting rooms Waiting rooms are available.
Waiting room information

All platforms are partially or fully covered with a canopy.

Trolleys Trolleys are not available.
Refreshment facilities Refreshment facilities are available.
Refreshment facilities information

A wide range of food outlets including seated dining, snacks, hot and cold drinks, convenience store and takeaway food.

Toilets Toilets are available.
Toilets information

The entrance to the public toilets is on the main concourse opposite platform 18, and these facilities have an accessible toilet and baby changing facilities. There is a another accessible toilet outside exit 3 operated by a RADAR key.

Baby changing Baby changing facilities are available.
Pay phone Pay phones are not available.
Public Wi-Fi Wi-Fi is available.

Free public Wi-Fi is available at the station

Post box A Post box is available.
Post box information Located on the concourse
Tourist information office A tourist information office is not available.
Cashpoint A cashpoint is available.
Cashpoint information Located on concourse
Bureau de change A bureau de change is not available.
Shops Shops are available.
Shops information

A wide range of shops including convenience store, supermarket, pharmacy, newsagent, bookseller, clothing, gifts, travel accessories and passport photobooth.

Showers Showers are not available.
Facility Information
Helpline information

We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.

Helpline contact details If you wish to book assistance but are not sure which train operator you are travelling with, you can call 0800 022 3720. On calling, you will be referred to the appropriate train operator.

URL: https://www.nationalrail.co.uk/

Customer help points available Customer help points are available.
Customer help points information

Passengers travelling on journeys from London Waterloo who require information or assistance are advised to approach a member of staff or visit the information point in the centre of the main concourse.

Staffed information points are located on the main concourse until 21:00 daily.  

A map of Waterloo station is available from South Western Railway Assisted Travel team (0800 52 82 100)

Staff help

Please visit the information point in the centre of the concourse for information and assistance.

Disability assistance can be arranged in advance by contacting South Western Railway on 0800 52 82 100 between 06:00 and 22:00 or by emailing [email protected]

It is preferred if assistance is arranged 24 hours in advance.

Monday to Friday 04:30 - 01:05
Saturday 04:30 - 01:50
Sunday 05:30 - 01:05 

Staff help opening times
Accessible ticket machines Accessible ticket machines are available.
Accessible ticket machines information

Ticket machines are located at various locations on the main concourse and are accessible to wheelchair users.

Accessible ticket office counter An accessible ticket office counter is available.
Accessible ticket office counter information

Two lowered ticket office counters can be found at windows 1 & 14 in the ticket office.

Induction loop An induction loop is available.
Ramp for train access A ramp for train access is available.
Accessible taxis

Accessible taxis are available from the taxi rank on Cab Road / Station Approach

Accessible public pay phones Accessible public pay phones are not available.
National key toilets National key toilets are available.
Step free access coverage Whole Station

There is step free access from the main concourse to all platforms, shops and facilities.

Step free exits are exit 1 (Station approach), exit 2 (with a lift to Waterloo Road and lift access to the London Underground Jubilee line), and exit 3 for taxis and onward travel towards the South Bank.


Impaired mobility set down Impaired mobility set down Machine is available.
Disabled parking

Accessible bays are available near the taxi rank on Cab Road / Station Approach . For any assistance contact reception located next to drop off point on arrival. Passengers may also book assistance in advance by contacting South Western Railway Customer Services Centre on 0845 6000650. (Open 6am-10pm)

Wheelchairs Wheelchairs are available.
Ticket gates Ticket gates are present.
Ticket gates information
  • There are ticket gates to all platforms.
  • All platforms can be accessed by wide ticket gates.
Station Car Park
Operator APCOA Parking (UK) Limited
Spaces 27
Opening times
  • Monday to Friday: 24 Hours a Day
  • Saturday: 24 Hours a Day
  • Sunday: 24 Hours a Day
  • Off peak: N/A
  • Per hour: N/A
  • Daily: N/A
  • Weekly: N/A
  • Monthly: N/A
  • Three monthly: N/A
  • Six monthly: N/A
  • Annual: N/A
Contact details 0345 165 2030
Bus services available Bus services are available.
Bus services information

Waterloo is well connected to London's public transport network. Waterloo Underground station serves the Bakerloo, Jubilee, Northern and Waterloo & City Lines. Plan a journey - Transport for London (tfl.gov.uk)

Buses depart from several points around the station. All Transport for London Buses are accessible with step free access and have a dedicated mobility space. Buses from Waterloo (tfl.gov.uk)

The station has a dedicated taxi rank for London Black Taxis on the roadway outside exit 3.

Santander Hire Bicycles are available from the docking stations outside. Santander Cycles - Transport for London (tfl.gov.uk)

Waterloo is within easy walking distance of the South Bank and a number of visitor attractions. Walking - Transport for London (tfl.gov.uk).

Cycle storage available Cycle storage is available.
Storage type Stands, Wheel Racks
Spaces 573
Sheltered No
Storage location


Cycle storage is located outside exit 3 on Station Approach / Cab Road.


Transport Information
Taxi rank available A taxi rank is available.
Taxi rank information

Taxis are available from the taxi rank on Cab Road / Station Approach

Airport available Airport information is not available.
Port available Port information is available.

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