London Waterloo East Train Station
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Going departing after
London Waterloo East Train Station
AddressLondon Waterloo East Station
SE1 8NH Get directions in Google Maps
|Ticket office opening hours|
|Self service ticket machines|
|Collection of pre-purchased tickets|
|Get Oyster card here|
|Top up Oyster pay as you go here|
|Use Oyster pay as you go here|
|London Fare Zone||Zone 1|
|British Transport Police||0800 40 50 40|
|Rail Replacement Service||
Bus alighting point in Sandell Street.
|London Waterloo East station customer services||This station has Secure station accreditation - For more information contact 0345 322 7021|
|Lost property contact details||
Telephone: 0345 322 7021
|Lounge opening hours|
|Waiting room information||Heated waiting room on Platform B and C Only available when staff present|
|Refreshment facilities information||Coffee shops and Selecta vending machines|
|Toilets information||Platform B and C - Available during staffing hours|
|Pay phone||Cards and coins|
|Tourist information office|
|Bureau de change|
Assistance navigating through the station and getting on and off trains (by ramp if required) is available all the time trains are running. You can now book assistance up to 2 hours before your journey. You can also travel without booking, just make yourself known to staff as far in advance as possible of the train you would like to get - we recommend at least 20 minutes. The meeting point is the Southeastern gateline as you enter London Waterloo East from Waterloo Main station. This is located on the upper level of the station, or you can use the help point.
|Helpline contact details||0345 322 7021 or Text relay 18001 0345 322 7021 Freephone 0800 783 4524 or Text Relay 18001 0800 783 4524|
|Customer help points available|
|Customer help points information||On platforms and overbridge|
|Staff help opening times|
|Accessible ticket machines|
|Accessible ticket machines information||On overbridge from Waterloo Main station|
|Accessible ticket office counter|
|Ramp for train access|
Accessible Black Cabs are available from the taxi rank adjacent to the Cab Road exit from Waterloo Main station.
|Accessible public pay phones||
Public telephones are not wheelchair accessible
|National key toilets|
|Step free access coverage||
No Category B1. This station has a degree of step-free access to the platform, which may be in both directions or in one direction only - please check details - Step free access to Waterloo East is only through use of lift at Waterloo Main. Ramps access to the platforms is steep. There is no ticket office. Full ticket office facilities available in Waterloo Main station.
There is an entrance from Southwark underground station but this involves either steps or an escalator.
There is also a step only access available from the Sandall Street entrance onto the overbridge connection between Waterloo East and Waterloo main stations.
Taxis and direct road access only available from Waterloo main station which is connected via ramps and an overbridge to Waterloo East station.
|Impaired mobility set down|
|Car parking available|
|Bus services available|
|Bus services information||
Information to plan your onward journey is available in a printable format here
|Cycle storage available|
|Taxi rank available|