Luton Airport Parkway Train Station
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Luton Airport Parkway Train Station
AddressLuton Airport Parkway Station
LU1 3JW Get directions in Google Maps
|Ticket office opening hours||Monday to Friday: 06:00 to 00:30 Saturday: 06:30 to 00:00 Sunday: 07:30 to 00:00|
|Self service ticket machines|
|Collection of pre-purchased tickets|
|Get Oyster card here|
|Top up Oyster pay as you go here|
|Use Oyster pay as you go here|
|British Transport Police||0800 40 50 40|
|Luton Airport Parkway station customer services|
|Lost property||Monday to Sunday: 24 Hours a Day|
|Lost property contact details|
|Lounge opening hours|
|Waiting room information||There is a heated waiting area on platforms 2 and 3 and platform 4 has the upper concourse waiting area. None on platform 1.Waiting areas may only be available during staffed hours at some locations.|
|Public Wi-Fi||Wifi information at this station|
|Tourist information office|
|Bureau de change|
Staff are available at this station at all times for providing assistance getting on and off the train and assistance around the station and to the platform. Assistance can be provided unbooked (turn up and go) or pre booked up to two hours before departure by contacting Assisted Travel.
Whether you pre book assistance or travel unbooked, please contact a member of staff on arrival. We recommend arriving 20 minutes prior to your train departing. This is to allow us to make sure arrangements are in place at your destination, or interchange, station such as the availability of staff and lifts. If there is insufficient time to check these arrangements, we may assist you onto the next available train.
For further information on assisted travel please see:Monday to Sunday: 24 Hours a Day
|Helpline contact details||If you require assistance on your journey, please contact our assisted travel helpline to discuss your requirements on: Email - [email protected] | Phone - 0800 058 2844 | Textphone - 0800 138 1018|
|Customer help points available|
|Customer help points information||Platform 1|
|Staff help||A staff-operated ramp is required for step-free access between train and platform at this station. Station staff are usually available at the times listed below.|
|Staff help opening times||Monday to Sunday: 24 Hours a Day|
|Accessible ticket machines|
|Accessible ticket machines information||All Thameslink ticket machines are able to sell tickets with Disabled Persons Railcard discounts. Ticket machines are of an accessible design, however their location and the station itself may not be so please check the station access note for further details|
|Accessible ticket office counter|
|Ramp for train access|
|Accessible public pay phones|
|National key toilets|
|Step free access coverage||
This is a Category A station: This station has step-free access to all platforms.
|Impaired mobility set down|
|Disabled parking||At the front of the station.|
|Ticket gates information||
This station has a Secure Station Scheme accreditation.
|Station Car Park|
|Operator||<a href="https://www.thameslinkrailway.com/travel-information/plan-your-journey/car-parking">APCOA Parking UK</a>|
|Bus services available|
|Bus services information||Information to plan your onward journey is available in a printable format can be found here|
|Cycle storage available|
|Storage type||Wheel Racks|
|Storage location||Front of station and Kimpton Road|
|Taxi rank available|
|Taxi rank information||YES|
|Airport information||A shuttle bus connects Luton Airport Parkway with London Luton Airport. For times and through tickets for these buses, please select Luton Airport as your origin or destination on the journey planner.|