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Facility | Information |
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Ticket office information | At main entrance |
Ticket office opening hours | Monday to Friday: 06:00 to 20:00 Saturday: 07:00 to 20:00 Sunday: 08:00 to 19:00 |
Self service ticket machines |
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Collection of pre-purchased tickets |
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Service | Information |
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British Transport Police | 0800 40 50 40 |
CCTV |
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Rail Replacement Service | Station forecourt |
Information Systems |
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Service | Information |
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Maidenhead station customer services |
Please visit GWR Help & Support. Or contact our social media team @gwrhelp. |
Left luggage |
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Lost property |
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Lost property contact details |
Facility | Information |
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Lounge |
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Lounge opening hours |
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Facility | Information |
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Seating area |
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Waiting rooms |
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Waiting room information | Platform 4 |
Trolleys |
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Refreshment facilities |
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Refreshment facilities information | Coffee shops |
Toilets |
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Toilets information | Platform 4 |
Baby changing |
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Pay phone |
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Public Wi-Fi |
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Post box |
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Tourist information office |
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Cashpoint |
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Bureau de change |
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Shops |
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Shops information | WHSmith, Coffee shops |
Showers |
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Facility | Information |
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Helpline information |
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here. |
Helpline contact details | 08001 971 329 or 18001 0800 197 1329 (Textphone) |
Customer help points available |
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Staff help |
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Staff help opening times | Saturday: 24 Hours a Day Sunday: 24 Hours a Day |
Accessible ticket machines |
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Accessible ticket office counter |
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Induction loop |
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Ramp for train access |
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Accessible taxis | Accessible taxis are available. Please request staff assistance. |
Accessible public pay phones | Yes |
National key toilets |
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Step free access coverage | Whole Station Step-free category B1 station - this station has a degree of step-free access to the platforms. Platforms 2 to 5 are accessed via the lifts from the subway. Platform 1 is only step free accessible via the Shoppenhangers Road Car Park. |
Impaired mobility set down |
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Disabled parking | Set- Down / Pick up Points are available at the station entrance. Assisted travel meeting point - gateline main entrance concourse or customer assistance office platform 4. Please notify a member of staff. |
Wheelchairs |
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Ticket gates |
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Shoppenhangers Road | |
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Operator | APCOA Parking (UK) Limited |
Spaces | 159 |
Opening times |
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Charges |
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Contact details | 0345 165 2030 |
Stafferton Way MSCP (Ground Floor ONLY) | |
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Operator | APCOA Parking (UK) Limited |
Spaces | 84 |
Opening times |
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Charges |
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Contact details | 0345 165 2030 |
Bus services available |
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Bus services information | Information to plan your onward journey is available in a printable format here |
Cycle storage available |
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Storage type | Stands, Wheel Racks |
Sheltered | Yes |
CCTV | Yes |
Storage location | Front of Station |
Transport | Information |
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Taxi rank available |
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Taxi rank information | Taxi rank is available at the station entrance. |
Airport available |
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Airport information | Change at Reading for trains to Gatwick Airport, Bristol Temple Meads for the bus link to Bristol Airport, and Hayes & Harlington for Elizabeth Line services to Heathrow |
Port available |
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