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Going departing after
|Ticket office opening hours|
|Self service ticket machines|
|Collection of pre-purchased tickets|
|British Transport Police||0800 40 50 40|
|Rail Replacement Service||
Towards Maidstone West: Opposite the station entrance on Buckland Hill.
Towards Strood: Outside the station, on Buckland Hill.
|Maidstone Barracks station customer services||0345 322 7021|
|Lounge opening hours|
|Pay phone||Cards and coins|
|Tourist information office|
|Bureau de change|
|Helpline information||This is an unstaffed station. Ramp for train access and staff to assist, are on the trains and they can only help getting on and off trains . You can now book assistance up to 2 hours before your journey. If you need assistance whether booked or unbooked please ensure you make yourselves visible on the platform so the on train staff can see you. There are also Help points on the platform where you can get in touch with our assisted travel team.We now have a mobile Assistance Team who can be deployed to stations which otherwise have no staff to assist. This can be arranged in advance by booking through Customer Services or by using the Help Point on the station (although inevitably there will be a delay if not booked in advance) - alternatively a taxi can be arranged, at no additional cost, to convey you to the nearest station where you can be assisted further.|
|Helpline contact details||0345 322 7021 or Text relay 18001 0345 322 7021 Freephone 0800 783 4524 or Text Relay 18001 0800 783 4524|
|Customer help points available|
|Customer help points information||By steps|
|Staff help opening times||Monday to Sunday: Closed|
|Accessible ticket machines|
|Accessible ticket machines information||On platform 1|
|Accessible ticket office counter|
|Ramp for train access|
Accessible taxis are available to book
|Accessible public pay phones||
Public telephones are not wheelchair accessible
|National key toilets|
|Step free access coverage||No Category C. This station does not have step free access.Steps to all platforms down from main road.Interchange between platforms via steps up to road bridge. Unstaffed station. There are no station staff but there are staff to assist on the trains.|
|Impaired mobility set down|
|Car parking available|
|Bus services available|
|Bus services information||
Information to plan your onward journey is available in a printable format here
|Cycle storage available|
|Taxi rank available|