Maidstone East Train Station
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Your journey
Going departing after
Maidstone East Train Station
Address
Maidstone East StationStation Road
Maidstone
Kent
ME14 1QN Get directions in Google Maps
Station overview
Ticket office
Baby changing facilities
Ticket machine
Waiting room
Wheelchairs
Phone box
Toilets
| Facility | Information |
|---|---|
| Ticket office information | On overbridge of station |
| Ticket office opening hours | Monday to Friday: 06:00 to 20:00 Saturday: 06:00 to 20:00 Sunday: 07:45 to 20:00 |
| Self service ticket machines |
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| Collection of pre-purchased tickets |
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| Service | Information |
|---|---|
| British Transport Police | 0800 40 50 40 |
| CCTV |
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| Rail Replacement Service | Station car park |
| Information Systems |
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| Service | Information |
|---|---|
| Maidstone East station customer services | 0345 322 7021 |
| Left luggage |
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| Lost property |
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| Lost property contact details |
URL: https://www.nationalrail.co.uk/ Telephone: 0345 322 7021 |
| Facility | Information |
|---|---|
| Lounge |
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| Lounge opening hours |
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| Facility | Information |
|---|---|
| Seating area |
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| Waiting rooms |
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| Waiting room information | Heated waiting Rooms on the platforms only available when staff are present |
| Trolleys |
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| Refreshment facilities |
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| Refreshment facilities information | Coffee shop |
| Toilets |
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| Toilets information | Platform 1 - Available during staffing hours |
| Baby changing |
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| Pay phone |
Cards and coins
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| Public Wi-Fi |
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| Post box |
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| Tourist information office |
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| Cashpoint |
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| Bureau de change |
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| Shops |
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| Shops information | newspapers |
| Showers |
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| Facility | Information |
|---|---|
| Helpline information |
Assistance navigating through the station and getting on and off trains (by ramp if required) by station staff is available nearly all the time trains are running (See staffing times). There are on train staff able to offer assistance on and off all Southeastern trains from this station. You can now book assistance up to 2 hours before your journey. You can also travel without booking, just make yourself known to staff as far in advance as possible of the train you would like to get - we recommend at least 20 minutes. The meeting point for assisted travel is the office on platform 1 or if on platform 2/3 you can use the Help Point to get the staff's attention. Outside of Station staffing times, either wait on the platform and get the on train staffs attention or use the Help Points located on the platforms.
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| Helpline contact details | 0345 322 7021 or Text relay 18001 0345 322 7021 Freephone 0800 783 4524 or Text Relay 18001 0800 783 4524 |
| Customer help points available |
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| Customer help points information | On platform |
| Staff help |
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| Staff help opening times | Monday to Friday: 05:30 to 01:00 Saturday: 05:30 to 01:00 Sunday: 07:00 to 23:59 |
| Accessible ticket machines |
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| Accessible ticket machines information | platform 1 |
| Accessible ticket office counter |
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| Induction loop |
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| Ramp for train access |
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| Accessible taxis |
Accessible taxis are available to book |
| Accessible public pay phones |
Public telephones are not wheelchair accessible |
| National key toilets |
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| Step free access coverage |
No
Category B1. This station has a degree of step-free access to the platform, which may be in both directions or in one direction only - please check details - Step free access to platform 1 for services towards London from the main side entrance. Step free access to platform 2 for services away from London. Step free access to platform 3, terminal platform, for services towards London. There is step free interchange via road and steep paths in excess of 200 metres. From the Ticket office the step free access to all platforms is via the station forecourt. |
| Impaired mobility set down |
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| Disabled parking |
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| Wheelchairs |
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| Ticket gates |
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| Station Car Park | |
|---|---|
| Operator | APCOA Parking |
| Spaces | 524 |
| Opening times |
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| Charges |
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| Contact details | 0330 333 9232 From 5th March 2023 - new off peak evening rate (after 18:00) - £2.50 |
| Bus services available |
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| Bus services information |
Information to plan your onward journey is available in a printable format here |
| Cycle storage available |
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| Storage type | Stands |
| Spaces | 40 |
| Sheltered | No |
| CCTV | Yes |
| Storage location | Platform 1 and Platform 2/3 |
| Transport | Information |
|---|---|
| Taxi rank available |
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| Taxi rank information |
Platform 1 exit |
| Airport available |
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| Port available |
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