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Maidstone East Train Station

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Maidstone East Train Station

Address

Maidstone East Station
Station Road
Maidstone
Kent
ME14 1QN
Get directions in Google Maps

Station overview

A ticket office is available. Ticket office
Baby changing facilities are available. Baby changing facilities
A ticket machine is available. Ticket machine
A waiting room is available. Waiting room
Wheelchairs are available. Wheelchairs
A phone box is available. Phone box
Toilets are available. Toilets
 
Time
Destination
Platform
Facility Information
Ticket office information On overbridge of station
Ticket office opening hours Monday to Friday: 06:00 to 20:00 Saturday: 06:00 to 20:00 Sunday: 07:45 to 20:00
Self service ticket machines A ticket machine is available.
Collection of pre-purchased tickets Collection of pre-purchased tickets is available.
Service Information
British Transport Police 0800 40 50 40
CCTV CCTV systems are available.
Rail Replacement Service

Station car park 

Information Systems
  • Departure screens
  • Announcements
Service Information
Maidstone East station customer services 0345 322 7021
Left luggage Left luggage is not available.
Lost property Lost property is available at the station.
Lost property contact details

URL: https://www.nationalrail.co.uk/

Telephone: 0345 322 7021

Facility Information
Lounge A first class lounge is not available.
Lounge opening hours A first class lounge is not available.
Facility Information
Seating area A seating area is available.
Waiting rooms Waiting rooms are available.
Waiting room information Heated waiting Rooms on the platforms only available when staff are present
Trolleys Trolleys are not available.
Refreshment facilities Refreshment facilities are available.
Refreshment facilities information Coffee shop
Toilets Toilets are available.
Toilets information Platform 1 - Available during staffing hours
Baby changing Baby changing facilities are available.
Pay phone Pay phones are available. Cards and coins
Public Wi-Fi Wi-Fi is not available.
Post box A Post box is not available.
Tourist information office A tourist information office is not available.
Cashpoint A cashpoint is not available.
Bureau de change A bureau de change is not available.
Shops Shops are available.
Shops information newspapers
Showers Showers are not available.
Facility Information
Helpline information

Assistance navigating through the station and getting on and off trains (by ramp if required) by station staff is available nearly all the time trains are running (See staffing times). There are on train staff able to offer assistance on and off  all Southeastern trains from this station. You can now book assistance up to 2 hours before your journey. You can also travel without booking, just make yourself known to staff as far in advance as possible of the train you would like to get - we recommend at least 20 minutes.  The meeting point for assisted travel is the office on platform 1 or if on platform 2/3 you can use the Help Point to get the staff's attention. 

Outside of Station staffing times, either wait on the platform and get the on train staffs attention or use the Help Points located on the platforms.

 

Helpline contact details 0345 322 7021 or Text relay 18001 0345 322 7021 Freephone 0800 783 4524 or Text Relay 18001 0800 783 4524

URL: https://www.nationalrail.co.uk/

Customer help points available Customer help points are available.
Customer help points information On platform
Staff help Staff help is available.
Staff help opening times Monday to Friday: 05:30 to 01:00 Saturday: 05:30 to 01:00 Sunday: 07:00 to 23:59
Accessible ticket machines Accessible ticket machines are available.
Accessible ticket machines information

platform 1

Accessible ticket office counter An accessible ticket office counter is not available.
Induction loop An induction loop is available.
Ramp for train access A ramp for train access is available.
Accessible taxis

Accessible taxis are available to book

Accessible public pay phones

Public telephones are not wheelchair accessible

National key toilets National key toilets are available.
Step free access coverage No

Category B1. This station has a degree of step-free access to the platform, which may be in both directions or in one direction only - please check details - Step free access to platform 1 for services towards London from the main side entrance. Step free access to platform 2 for services away from London. Step free access to platform 3, terminal platform, for services towards London. There is step free interchange via road and steep paths in excess of 200 metres. From the Ticket office the step free access to all platforms is via the station forecourt. 

Impaired mobility set down Impaired mobility set down Machine is not available.
Disabled parking Disable parking is not available.
Wheelchairs Wheelchairs are available.
Ticket gates Ticket gates are not present.
Station Car Park
Operator APCOA Parking
Spaces 524
Opening times
  • Monday to Friday: 24 Hours a Day
  • Saturday: 24 Hours a Day
  • Sunday: 24 Hours a Day
Charges
  • Off peak: £5.90
  • Per hour: N/A
  • Daily: £6.50
  • Weekly: £29.10
  • Monthly: £110.20
  • Three monthly: £327.60
  • Six monthly: £655.50
  • Annual: £1136.00
Contact details 0330 333 9232 From 5th March 2023 - new off peak evening rate (after 18:00) - £2.50
Bus services available Bus services are available.
Bus services information

Information to plan your onward journey is available in a printable format here

Cycle storage available Cycle storage is available.
Storage type Stands
Spaces 40
Sheltered No
CCTV Yes
Storage location Platform 1 and Platform 2/3
Transport Information
Taxi rank available A taxi rank is available.
Taxi rank information

Platform 1 exit

Airport available Airport information is not available.
Port available Port information is available.

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