Maidstone West Train Station
Choose date & time
Close ✕
You can book up to 90 days in advance.
Looking for dates further in the future?
Train operators can only release tickets for sale up to 90 days in advance.
But don't worry, you don't have to miss out - be the first to hear when tickets are available with our FREE ticket alert.
Email me when tickets become available
Your journey
Going departing after
Maidstone West Train Station
Address
Maidstone West StationStation Approach
off The Broadway
Maidstone
Kent
ME16 8RJ Get directions in Google Maps
Station overview
Ticket office
Ticket machine
Wheelchairs
Phone box
Toilets
Time
Destination
Platform
| Facility | Information |
|---|---|
| Ticket office information | On way in to access trains via the booking hall |
| Ticket office opening hours | Monday to Friday: 06:15 to 12:50 Saturday: 06:10 to 12:50 Sunday: Closed |
| Self service ticket machines |
|
| Collection of pre-purchased tickets |
|
| Service | Information |
|---|---|
| British Transport Police | 0800 40 50 40 |
| CCTV |
|
| Rail Replacement Service | Station car park |
| Information Systems |
|
| Service | Information |
|---|---|
| Maidstone West station customer services | 0345 322 7021 |
| Left luggage |
|
| Lost property |
|
| Lost property contact details |
URL: https://www.nationalrail.co.uk/ Telephone: 0345 322 7021 |
| Facility | Information |
|---|---|
| Lounge |
|
| Lounge opening hours |
|
| Facility | Information |
|---|---|
| Seating area |
|
| Waiting rooms |
|
| Waiting room information | Heated waiting area in booking hall only available when staff are presentOnly available when staff present |
| Trolleys |
|
| Refreshment facilities |
|
| Refreshment facilities information | Coffee shop and Selecta vending machine |
| Toilets |
|
| Toilets information | On platform 2- Available during staffing hours |
| Baby changing |
|
| Pay phone |
Cards and coins
|
| Public Wi-Fi |
|
| Post box |
|
| Tourist information office |
|
| Cashpoint |
|
| Bureau de change |
|
| Shops |
|
| Showers |
|
| Facility | Information |
|---|---|
| Helpline information | Assistance navigating through the station and getting on and off trains (by ramp if required) is available all the time trains are running. There are also staff able to offer assistance on all Southeastern trains from this station. You can now book assistance up to 2 hours before your journey. You can also travel without booking, just make yourself known to staff as far in advance as possible of the train you would like to get - we recommend at least 20 minutes. The meeting point for assisted travel is the office on platform 2. |
| Helpline contact details | 0345 322 7021 or Text relay 18001 0345 322 7021 Freephone 0800 783 4524 or Text Relay 18001 0800 783 4524 |
| Customer help points available |
|
| Customer help points information | On platform |
| Staff help |
|
| Staff help opening times | Monday to Sunday: 04:30 to 23:10 |
| Accessible ticket machines |
|
| Accessible ticket machines information | booking hall |
| Accessible ticket office counter |
|
| Accessible ticket office counter information | Counters can be raised or lowered to suit all customers |
| Induction loop |
|
| Ramp for train access |
|
| Accessible taxis |
Accessible taxis are available to book |
| Accessible public pay phones |
Public telephones are not wheelchair accessible |
| National key toilets |
|
| Step free access coverage | No Category B3. This station has a degree of step-free access to the platform, which may be in both directions or in one direction only - please check details -Step free access to platform 2 for services towards Paddock Wood from side entrance to platform. .Staff assistance required to access platform for services to Strood (involves using a crossing to cross the railway tracks). There is no step free access to Platform 1 except via the foot crossing. Stepped access to platform 1 via footbridge. Step free access to booking hall, but only stepped access to both platforms from the booking hall. |
| Impaired mobility set down |
|
| Disabled parking |
|
| Wheelchairs |
|
| Ticket gates |
|
| Station Car Park | |
|---|---|
| Operator | APCOA Parking |
| Spaces | 54 |
| Opening times |
|
| Charges |
|
| Contact details | 0330 333 9232 From 5th March 2023 - new off peak evening rate (after 18:00) - £2.50 |
| Bus services available |
|
| Bus services information |
Information to plan your onward journey is available in a printable format here |
| Cycle storage available |
|
| Storage type | Stands |
| Spaces | 44 |
| Sheltered | Yes |
| CCTV | No |
| Storage location | Platform 2 |
| Transport | Information |
|---|---|
| Taxi rank available |
|
| Taxi rank information |
in approach road |
| Airport available |
|
| Port available |
|