Merstham Train Station
Merstham Train Station
Address
Merstham StationStation Road
Merstham
Surrey
RH1 3ED Get directions in Google Maps
Station overview
Ticket office
Ticket machine
Toilets
| Facility | Information |
|---|---|
| Ticket office opening hours | Monday to Friday: 06:10 to 19:35 Saturday: 06:10 to 19:35 Sunday: 08:30 to 16:40 |
| Self service ticket machines |
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| Collection of pre-purchased tickets |
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| Get Oyster card here |
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| Top up Oyster pay as you go here |
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| Use Oyster pay as you go here |
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| Service | Information |
|---|---|
| British Transport Police | 0800 40 50 40 |
| CCTV |
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| Rail Replacement Service |
Please click the link for details regarding the rail replacement bus location. |
| Information Systems |
|
| Service | Information |
|---|---|
| Merstham Station customer services |
Assistance can be provided via the help points, located on the platforms, at all times of the day. |
| Left luggage |
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| Left luggage contact details | |
| Lost property |
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| Lost property contact details |
If you have lost something at one of our stations or onboard our trains, please visit our website and use the webform to register your lost item. As some of our trains serve stations which are managed by other train operators (see below), you should also consider logging your lost item with them, just in case it's been handed in at one of their stations.
If you have found an item of lost property, please hand it in to a member of staff. |
| Facility | Information |
|---|---|
| Lounge |
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| Lounge opening hours |
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| Facility | Information |
|---|---|
| Seating area |
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| Waiting rooms |
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| Trolleys |
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| Refreshment facilities |
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| Toilets |
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| Baby changing |
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| Pay phone |
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| Public Wi-Fi |
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| Post box |
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| Tourist information office |
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| Cashpoint |
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| Bureau de change |
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| Shops |
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| Showers |
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| Facility | Information |
|---|---|
| Helpline information |
Monday to Sunday:24 Hours a Day
Assistance can be pre booked up to two hours before departure by contacting Assisted Travel. If you choose to travel unbooked (turn up and go), when the station is staffed, our station staff can provide assistance getting on and off the train and assistance around the station and to the platform. Please contact a member of staff on arrival. Most trains at this station have on board staff who are trained to step onto the platform when the train arrives so they can provide assistance on and off the train. You can also arrange assistance by:
Whether you pre book assistance or travel on a 'turn up and go' basis, we recommend arriving 20 minutes prior to your train departing. This is to allow us to make sure arrangements are in place at your destination, or interchange, station such as the availability of staff and lifts. If there is insufficient time to check these arrangements, we may assist you onto the next available train. For further information on assisted travel please see: |
| Helpline contact details |
For help with planning your journey, or to book assistance, please contact our assisted travel helpline on:
Telephone: 0800 138 1016 URL: https://www.southernrailway.com/travel-information/travel-help/assisted-travel |
| Customer help points |
The Assistance Meeting Point is by the Ticket Office. |
| Staff help |
Our Mobile Assistance Team is available to help you to complete your journey from this station if it is unstaffed. If you have not booked assistance and require help boarding at this station, then on arrival please contact this team by either:
We will then arrange for our Mobile Assistance Team to reach you in good time before your train is scheduled to depart. Whether you pre-book your assistance or prefer more flexibility, we recommend arriving 20 minutes before your train is scheduled to depart. |
| Staff help opening times | Monday to Friday: 05:50 to 20:30 Saturday: 05:50 to 20:30 Sunday: 06:00 to 20:30 |
| Accessible ticket machines |
All Southern ticket machines are able to sell tickets with Disabled Persons Railcard discounts. Ticket machines are of an accessible design, however their location and the station itself may not be. Please check the station map or the 'step free access' section before making your way to the station. |
| Accessible ticket office counter |
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| Induction loop |
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| Ramp for train access |
A staff-operated ramp is required for step-free access between train and platform at this station. Station staff are usually available at the times listed. A Mobile Assistance team also covers this station. You can arrange assistance by:
|
| Accessible taxis |
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| Accessible public pay phones |
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| National key toilets |
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| Step free access coverage |
Partial Station
This is a Category B2 station: Level access to platform 1 (to London) from main entrance. Step-free access to platform 2 (to Redhill) from rear entrance via steep access path, route approximately 1100m from main entrance. No step-free interchange between platforms. The Assistance Meeting Point is by the Ticket Office. |
| Impaired mobility set down |
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| Disabled parking |
Located at the front of the station |
| Wheelchairs |
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| Ticket gates |
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| Station Car Park | |
|---|---|
| Operator | APCOA Parking UK |
| Spaces | 195 |
| Opening times |
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| Contact details | 01895 262122 https://www.apcoa.co.uk/southern/ |
| Bus services available |
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| Bus services information |
Information to plan your onward journey is available in the ‘Onward Travel Information Map’, located in the ‘Maps’ section below. |
| Cycle storage available |
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| Storage type | Stands, Racks |
| Spaces | 112 |
| Sheltered | Yes |
| CCTV | True |
| Storage location | Located outside the front of the station and on platforms 1 and 2. Cycles are left at owners risk. Abandoned cycles may be removed. |
| Transport | Information |
|---|---|
| Taxi rank available |
Located outside the entrance on platform 1. |
| Airport available |
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| Port available |
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