Mortlake Train Station
Mortlake Train Station
Address
Mortlake StationSheen Lane
Mortlake
Greater London
SW14 8LN Get directions in Google Maps
Station overview
Ticket office
Ticket machine
Wi-Fi
Phone box
Toilets
Post box
| Facility | Information |
|---|---|
| Ticket office opening hours | Monday to Friday: 06:25 to 19:50 Saturday: 08:30 to 19:00 Sunday: 09:30 to 16:00 |
| Self service ticket machines |
|
| Collection of pre-purchased tickets |
|
| Get Oyster card here |
|
| Top up Oyster pay as you go here |
|
| Use Oyster pay as you go here |
|
| London Fare Zone | Zone 3 |
| Service | Information |
|---|---|
| British Transport Police | 0800 40 50 40 |
| CCTV |
|
| Rail Replacement Service |
To Barnes: Mortlake High Street, bus stop A To Richmond: Mortlake High Street, bus stop B |
| Information Systems |
|
| Service | Information |
|---|---|
| Mortlake Station customer services |
Please contact our Customer Service Centre on 0345 6000 650 |
| Left luggage |
|
| Left luggage contact details | |
| Lost property |
Monday to Friday: 07:30 to 19:00
Saturday to Sunday: No
|
| Lost property contact details |
URL: https://www.southwesternrailway.com/contact-and-help/lost-property |
| Facility | Information |
|---|---|
| Lounge |
|
| Lounge opening hours |
|
| Facility | Information |
|---|---|
| Seating area |
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| Waiting rooms |
|
| Trolleys |
|
| Refreshment facilities |
Coffee Shop on platform 1. |
| Toilets |
|
| Baby changing |
|
| Pay phone |
Cards
|
| Public Wi-Fi |
|
| Post box |
|
| Tourist information office |
|
| Cashpoint |
|
| Bureau de change |
|
| Shops |
|
| Showers |
|
| Facility | Information |
|---|---|
| Helpline information |
Monday to Friday:24 Hours a Day
Saturday:24 Hours a Day
Sunday:24 Hours a Day
Assistance is available to customers boarding and alighting trains, at all times trains are running. At this station assistance is provided by the Guard on board the train. You can book assistance up to 2 hours before your journey when travelling on South Western Railway. Planning in advance isn't always possible so do not worry if you haven't booked - please make yourself known to the Guard, who will step out onto the platform when the train arrives. You can also request assistance using our Assisted Boarding Points service - https://tinyurl.com/4yt832sj |
| Helpline contact details |
0800 5282100 |
| Customer help points |
Help points are available on all platforms |
| Staff help |
|
| Staff help opening times | Unavailable |
| Accessible ticket machines |
All South Western Railway ticket machines are able to sell tickets with Disabled Persons Railcard discounts. All machines are accessible, however the station may not be so please check the station access note for further details |
| Accessible ticket office counter |
|
| Induction loop |
|
| Ramp for train access |
|
| Accessible taxis |
|
| Accessible public pay phones |
|
| National key toilets |
|
| Step free access coverage |
Partial Station
Step-free category B Station - There is step-free access to both platforms. Interchange is via the stepped footbridge, or step-free via the road level crossing beside the station. |
| Impaired mobility set down |
|
| Disabled parking |
|
| Wheelchairs |
|
| Ticket gates |
|
| Mortlake Car Park | |
|---|---|
| Spaces | 13 |
| Contact details | |
| Bus services available |
|
| Bus services information |
Information to plan your onward journey is available in a printable format here |
| Cycle storage available |
|
| Storage type | Compounds, Racks |
| Spaces | 132 |
| Sheltered | Yes |
| CCTV | True |
| Storage location | Platform 2 |
| Transport | Information |
|---|---|
| Taxi rank available |
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| Airport available |
|
| Port available |
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