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We have introduced a reduced temporary timetable to deliver a better service for our customers, please check your entire journey before you travel - more information

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New Cross Gate Train Station

Your Journey

  • Choose up to 3 different Railcards

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You can book up to 90 days in advance.
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Station Finder

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New Cross Gate Train Station

Address

New Cross Gate Station
New Cross Road
New Cross
Greater London
SE14 6AR
Get directions in Google Maps

Station overview

A ticket office is available. Ticket office
A ticket machine is available. Ticket machine
Wheelchairs are available. Wheelchairs
Wi-Fi is available. Wi-Fi
A phone box is available. Phone box
 
Time
Destination
Platform
Facility Information
Ticket office opening hours Monday to Friday: 05:55 to 20:30 Saturday: 06:10 to 20:30 Sunday: 06:55 to 21:10
Self service ticket machines A ticket machine is available.
Collection of pre-purchased tickets Collection of pre-purchased tickets is available.
Get Oyster card here Oyster Pre-Pay is available.
Top up Oyster pay as you go here Oyster top up is available.
Use Oyster pay as you go here Oyster top up is available.
London Fare Zone Zone 2
Service Information
British Transport Police 0800 40 50 40
CCTV CCTV systems are available.
Rail Replacement Service

Use bus stop R in New Cross Road for buses towards Canada Water, Dalston Junction/Dalston Kingsland, Crystal Palace, West Croydon, East Croydon, Norwood Junction and Sutton

Use bus stop Q in New Cross Road for buses towards London Bridge
Information Systems
  • Departure screens
  • Arrival screens
  • Announcements
Service Information
New Cross Gate Station customer services

Call Southern Trains Customer Services 08451 272920 for issues related to Southern train services.

Call London Overground Customer Services 0845 601 4867 for issues related to London Overground trains, station staff and facilities.
Left luggage Left luggage is not available.
Left luggage contact details

URL: https://www.nationalrail.co.uk/
Lost property Lost property is available at the station.
Lost property contact details

URL: https://www.nationalrail.co.uk/
Facility Information
Lounge A first class lounge is not available.
Lounge opening hours A first class lounge is not available.
Facility Information
Seating area A seating area is available.
Waiting rooms Waiting rooms are not available.
Trolleys Trolleys are not available.
Refreshment facilities Refreshment facilities are available.

Coffee shop
Toilets Toilets are not available.
Baby changing Baby changing facilities are not available.
Pay phone Pay phones are available. Cards
Public Wi-Fi Wi-Fi is available.

Find WiFi Hotspots around New Cross Gate station
Post box A Post box is not available.
Tourist information office A tourist information office is not available.
Cashpoint An ATM machine is not available.
Bureau de change A bureau de change is not available.
Shops Shops are available.
Showers Showers are not available.
Facility Information
Helpline information

We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.

London Overground also offers a Turn-up-and-go service so you can travel without making a booking. Please speak to a member of staff on arrival at the station - we recommend arriving at least 10 minutes before the train you wish to take.
Helpline contact details

0343 222 1234

URL: https://www.nationalrail.co.uk/
Customer help points Customer help points are available.
Staff help Staff help is available.
Staff help opening times Monday to Friday: 05:55 to 20:30 Saturday: 06:10 to 20:30 Sunday: 06:55 to 21:10
Accessible ticket machines Accessible ticket machines are available.
Accessible ticket office counter An accessible ticket office counter is available.
Induction loop An induction loop is available.
Ramp for train access A ramp for train access is available.
Accessible taxis Accessible taxis are not available.
Accessible public pay phones Accessible public pay phones are not available.
National key toilets National key toilets are not available.
Step free access coverage Whole Station

Step-free access to all platforms from concourse. One step from street to Ticket Office only.
Impaired mobility set down Impaired mobility set down Machine is not available.
Disabled parking Disable parking is not available.
Wheelchairs Wheelchairs are available.
Ticket gates Ticket gates are present.
Car parking
Car parking available A car park is not available.
Bus services available Bus services are not available.
Cycle storage available Cycle storage is available.
Sheltered No
CCTV True
Transport Information
Taxi rank available

If required Taxis from this station can be arranged through www.addisonlee.com or www.gett.com
Airport available Airport information is not available.
Port available Port information is not available.
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