New Cross Gate Train Station
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Your journey
Going departing after
New Cross Gate Train Station
Address
New Cross Gate StationNew Cross Road
New Cross
Greater London
SE14 6AR Get directions in Google Maps
Station overview
Ticket office
Ticket machine
Wheelchairs
Wi-Fi
Phone box
| Facility | Information |
|---|---|
| Ticket office opening hours | Monday to Friday: 05:55 to 20:30 Saturday: 06:10 to 20:30 Sunday: 06:55 to 21:10 |
| Self service ticket machines |
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| Collection of pre-purchased tickets |
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| Get Oyster card here |
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| Top up Oyster pay as you go here |
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| Use Oyster pay as you go here |
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| London Fare Zone | Zone 2 |
| Service | Information |
|---|---|
| British Transport Police | 0800 40 50 40 |
| CCTV |
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| Rail Replacement Service | Use bus stop R in New Cross Road for buses towards Canada Water, Dalston Junction/Dalston Kingsland, Crystal Palace, West Croydon, East Croydon, Norwood Junction and Sutton Use bus stop Q in New Cross Road for buses towards London Bridge |
| Information Systems |
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| Service | Information |
|---|---|
| New Cross Gate station customer services |
Call Southern Trains Customer Services 08451 272920 for issues related to Southern train services. Call London Overground Customer Services 0845 601 4867 for issues related to London Overground trains, station staff and facilities. |
| Left luggage |
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| Lost property |
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| Lost property contact details |
| Facility | Information |
|---|---|
| Lounge |
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| Lounge opening hours |
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| Facility | Information |
|---|---|
| Seating area |
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| Waiting rooms |
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| Trolleys |
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| Refreshment facilities |
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| Refreshment facilities information | Coffee shop |
| Toilets |
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| Baby changing |
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| Pay phone |
Cards and coins
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| Public Wi-Fi |
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| Post box |
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| Tourist information office |
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| Cashpoint |
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| Bureau de change |
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| Shops |
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| Showers |
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| Facility | Information |
|---|---|
| Helpline information |
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here. London Overground also offers a Turn-up-and-go service so you can travel without making a booking. Please speak to a member of staff on arrival at the station - we recommend arriving at least 10 minutes before the train you wish to take. |
| Helpline contact details | 0343 222 1234 |
| Customer help points available |
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| Staff help |
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| Staff help opening times | Monday to Friday: 05:55 to 20:30 Saturday: 06:10 to 20:30 Sunday: 06:55 to 21:10 |
| Accessible ticket machines |
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| Accessible ticket office counter |
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| Induction loop |
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| Ramp for train access |
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| Accessible taxis |
If required Taxis from this station can be arranged through www.addisonlee.com or www.gett.com |
| Accessible public pay phones |
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| National key toilets |
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| Step free access coverage |
Whole Station
Step-free access to all platforms from concourse. One step from street to Ticket Office only. |
| Impaired mobility set down |
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| Disabled parking |
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| Wheelchairs |
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| Ticket gates |
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| Car parking | |
|---|---|
| Car parking available | |
| Bus services available |
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| Cycle storage available |
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| Transport | Information |
|---|---|
| Taxi rank available |
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| Taxi rank information |
If required Taxis from this station can be arranged through www.addisonlee.com or www.gett.com |
| Airport available |
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| Port available |
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