New Eltham Train Station
New Eltham Train Station
Address
New Eltham StationStation Approach
off Footscray Road
New Eltham
Greater London
SE9 2AB Get directions in Google Maps
Station overview
Ticket office
Ticket machine
Wheelchairs
Phone box
Toilets
| Facility | Information |
|---|---|
| Ticket office opening hours |
Monday to Friday: 06:40 to 20:00
Saturday: 06:40 to 20:00
Sunday: 08:10 to 15:40
This station is not continuously staffed please see staffing times for details of when staff are available. |
| Self service ticket machines |
|
| Collection of pre-purchased tickets |
|
| Get Oyster card here |
|
| Top up Oyster pay as you go here |
|
| Use Oyster pay as you go here |
|
| London Fare Zone | Zone 4 |
| Service | Information |
|---|---|
| British Transport Police | 0800 40 50 40 |
| CCTV |
|
| Rail Replacement Service |
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| Information Systems |
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| Service | Information |
|---|---|
| New Eltham Station customer services |
This station has Secure station accreditation - For more information contact 0345 322 7021 |
| Left luggage |
|
| Left luggage contact details | |
| Lost property |
|
| Lost property contact details |
URL: https://www.nationalrail.co.uk/ Telephone: 0345 322 7021 |
| Facility | Information |
|---|---|
| Lounge |
|
| Lounge opening hours |
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| Facility | Information |
|---|---|
| Seating area |
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| Waiting rooms |
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| Trolleys |
|
| Refreshment facilities |
Coffee kiosk and Selecta vending machine |
| Toilets |
|
| Baby changing |
|
| Pay phone |
Cards
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| Public Wi-Fi |
|
| Post box |
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| Tourist information office |
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| Cashpoint |
|
| Bureau de change |
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| Shops |
|
| Showers |
|
| Facility | Information |
|---|---|
| Helpline information |
Assistance navigating through the station and getting on and off trains (by ramp if required) is available during station staffing hours (see Staff Help available times) . You can now book assistance up to 2 hours before your journey. You can also travel without booking, just make yourself known to staff as far in advance as possible of the train you would like to get - we recommend at least 20 minutes. There are no staff on the trains that call at this station that can assist. The meeting point for assisted travel is the gateline in the booking hall, or if unstaffed, the ticket office or you can use the help point.Where staff are not available at the station to assist, we now have a mobile Assistance Team who can be deployed to stations This can be arranged in advance by booking through Customer Services or by using the Help Point on the station (although inevitably there will be a delay if not booked in advance) - alternatively a taxi can be arranged, at no additional cost, to convey you to the nearest station where you can be assisted further. |
| Helpline contact details |
0345 322 7021 or Text relay 18001 0345 322 7021 Freephone 0800 783 4524 or Text Relay 18001 0800 783 4524 |
| Customer help points |
On platform |
| Staff help |
|
| Staff help opening times | Monday to Friday: 06:10 to 20:00 Saturday: 06:40 to 20:00 Sunday: 08:10 to 15:40 |
| Accessible ticket machines |
There are two Ticket Vending Machine's on the station forecourt |
| Accessible ticket office counter |
There are standing height and wheelchair height ticket counters available. |
| Induction loop |
|
| Ramp for train access |
|
| Accessible taxis |
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| Accessible public pay phones |
|
| National key toilets |
|
| Step free access coverage |
Partial Station
Category B1. This station has a degree of step-free access to the platform, which may be in both directions or in one direction only - please check details - Step free access to Platform 1 via main entrance. Step free access to Platform 2 via lift. Step access to platform 2 via footbridge or side entrance from Footscray Road. |
| Impaired mobility set down |
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| Disabled parking |
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| Wheelchairs |
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| Ticket gates |
|
| Station Car Park | |
|---|---|
| Operator | APCOA Parking |
| Spaces | 115 |
| Opening times |
|
| Contact details |
0330 333 9232
https://www.nationalrail.co.uk/
From 5th March 2023 - new off peak evening rate (after 18:00) - £2.50 |
| Bus services available |
|
| Bus services information |
Information to plan your onward journey is available in a printable format here |
| Cycle storage available |
|
| Storage type | Stands |
| Spaces | 46 |
| Sheltered | Yes |
| Storage location | upside platform |
| Transport | Information |
|---|---|
| Taxi rank available |
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| Airport available |
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| Port available |
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