Newmarket Train Station
Newmarket Train Station
Address
Newmarket StationStation Approach
Newmarket
Suffolk
CB8 9BB Get directions in Google Maps
Station overview
Ticket machine
| Facility | Information |
|---|---|
| Ticket office opening hours | Unavailable |
| Self service ticket machines |
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| Collection of pre-purchased tickets |
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| Get Oyster card here |
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| Top up Oyster pay as you go here |
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| Use Oyster pay as you go here |
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| Service | Information |
|---|---|
| British Transport Police | 0800 40 50 40 |
| CCTV |
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| Rail Replacement Service |
Rail replacement bus services pick up and drop off at the bus stop on Green Road, in front of the station entrance. |
| Information Systems |
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| Service | Information |
|---|---|
| Newmarket Station customer services |
Monday-Saturday 08:00-20:00Sunday 10:00-20:00Bank Holidays 09:00-18:00 The hours shown are for the Customer Relations team on 0345 600 7245 (option 8). Closed on Christmas Day and Boxing Day. |
| Left luggage |
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| Left luggage contact details | |
| Lost property |
Monday to Sunday:24 Hours a Day
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| Lost property contact details |
| Facility | Information |
|---|---|
| Lounge |
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| Lounge opening hours |
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| Facility | Information |
|---|---|
| Seating area |
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| Waiting rooms |
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| Trolleys |
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| Refreshment facilities |
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| Toilets |
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| Baby changing |
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| Pay phone |
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| Public Wi-Fi |
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| Post box |
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| Tourist information office |
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| Cashpoint |
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| Bureau de change |
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| Shops |
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| Showers |
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| Facility | Information |
|---|---|
| Helpline information |
Monday to Sunday: 08:00 to 20:00
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here. |
| Helpline contact details |
801 028 28 78 |
| Customer help points |
Help points can be found at the following location(s):
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| Staff help |
This station is not staffed. Assistance can be provided by the conductor on board, but booking is recommended to avoid any delay to your journey. What assistance is available for customers using this station?
How can Turn Up And Go (TUAG) assistance be requested by customers using this station?
Assistance meeting point is on the platform. |
| Staff help opening times |
This station is not staffed. Assistance can be provided by the conductor on board, but booking is recommended to avoid any delay to your journey. What assistance is available for customers using this station?
How can Turn Up And Go (TUAG) assistance be requested by customers using this station?
Assistance meeting point is on the platform. |
| Accessible ticket machines |
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| Accessible ticket office counter |
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| Induction loop |
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| Ramp for train access |
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| Accessible taxis |
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| Accessible public pay phones |
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| National key toilets |
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| Step free access coverage |
Partial Station
This station has step free access to the single platform for trains towards both Ipswich and Cambridge. This station is a category B1 station according to ORR station classification system. https://www.orr.gov.uk/media/10955 Assistance meeting point is on the platform. |
| Impaired mobility set down |
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| Disabled parking |
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| Wheelchairs |
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| Ticket gates |
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| Station Car Park | |
|---|---|
| Operator | National Car Parks Ltd |
| Spaces | 11 |
| Opening times |
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| Contact details | 0345 050 7080 https://www.ncp.co.uk/find-a-car-park/car-parks/newmarket-station-greater-anglia/ |
| Bus services available |
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| Cycle storage available |
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| Storage type | Stands, Racks |
| Spaces | 78 |
| Sheltered | Yes |
| Storage location | There are five covered cycle stands and a sheltered cycle parking area providing 68 spaces which are all located beyond the waiting shelters on Platform 1 (for trains towards both Cambridge and Ipswich). |
| 247 | Phone 01638 500500 |
| Newmarket | Phone 01638 606060 |
| Newtax | Phone 01638 561561 |
| Transport | Information |
|---|---|
| Airport available |
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| Port available |
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