Norwich Train Station
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Your journey
Going departing after
Norwich Train Station
Address
Norwich StationStation Approach
Norwich
Norfolk
NR1 1EF Get directions in Google Maps
Station overview
Ticket office
Baby changing facilities
Ticket machine
Waiting room
Wheelchairs
Wi-Fi
Phone box
Toilets
Post box
| Facility | Information |
|---|---|
| Ticket office opening hours | Monday to Friday: 04:45 to 20:45 Saturday: 04:45 to 20:45 Sunday: 06:45 to 20:45 |
| Self service ticket machines |
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| Collection of pre-purchased tickets |
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| Service | Information |
|---|---|
| British Transport Police | 0800 40 50 40 |
| CCTV |
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| Rail Replacement Service | Rail replacement bus services pick up and drop off at the bus stops on the station forecourt, outside the station entrance. |
| Information Systems |
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| Service | Information |
|---|---|
| Norwich station customer services |
Monday-Saturday 08:00-20:00 The hours shown are for the Customer Relations team on 0345 600 7245 (option 8). Closed on Christmas Day and Boxing Day.
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| Left luggage |
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| Lost property |
Monday to Friday: 09:00 to 17:00
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| Lost property contact details |
| Facility | Information |
|---|---|
| Lounge |
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| Lounge opening hours |
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| Facility | Information |
|---|---|
| Seating area |
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| Waiting rooms |
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| Waiting room information |
The main waiting room is accessed from the station concourse and is next to AMT, adjacent to Platform 1. There is another waiting room on Platform 5, and this is available for customers to use between the hours of 04:30-23:00 Monday to Friday, 04:30-23:00 on Saturday's, and 06:30-23:00 on Sunday's. |
| Trolleys |
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| Refreshment facilities |
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| Refreshment facilities information |
Self-service vending machines providing cold drinks and snacks Free water refill point located on the station concourse, outside the customer service office |
| Toilets |
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| Toilets information | There are male and female toilets located on the station concourse, adjacent to Platform 5. An accessible toilet is available for radar key holders. All toilets at this station are scheduled to be open at the following times: Monday - Friday 04:30 - 23:00 |
| Baby changing |
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| Pay phone |
Cards and coins
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| Public Wi-Fi |
Find WiFi Hotspots around Norwich station
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| Post box |
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| Tourist information office |
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| Cashpoint |
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| Bureau de change |
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| Shops |
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| Shops information | |
| Showers |
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| Facility | Information |
|---|---|
| Helpline information |
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here. Monday to Sunday: 08:00 to 20:00 |
| Helpline contact details | 0800 028 28 78 |
| Customer help points available |
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| Staff help |
Assistance is provided by station staff during the hours of train service operation. Booking is recommended. What assistance is available for customers using this station?
How can Turn Up And Go (TUAG) assistance be requested by customers using this station?
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| Staff help opening times | Monday to Sunday: 24 Hours a Day |
| Accessible ticket machines |
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| Accessible ticket office counter |
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| Induction loop |
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| Ramp for train access |
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| Accessible taxis |
Details of nearest taxis are shown on station information poster |
| Accessible public pay phones |
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| National key toilets |
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| Step free access coverage |
Whole Station
This station has step free access to all platforms. This station is a category A station according to ORR station classification system. https://www.orr.gov.uk/media/10955 Assistance meeting point is the information desk in booking hall. |
| Impaired mobility set down |
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| Disabled parking |
At the main station entrance |
| Wheelchairs |
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| Ticket gates |
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| Ticket gates information | Norwich station has Secure Station Acreditation |
| Station Car Park | |
|---|---|
| Operator | National Car Parks Ltd |
| Spaces | 62 |
| Opening times |
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| Charges |
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| Contact details | 0345 050 7080 |
| Opening times |
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| Charges |
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| Contact details | |
| Opening times |
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| Charges |
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| Contact details | |
| Bus services available |
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| Bus services information |
'First' operate a network of daily, frequent bus routes around the city and also to nearby towns and villages. For route maps and timetables: www.firstgroup.com/ukbus 'First' routes 25 & 35 link the rail station forecourt with the city centre and Norwich University. Buy a Norwich PLUSBUS ticket with your train ticket, for discount price unlimited bus travel around the city. For details: www.plusbus.info |
| Cycle storage available |
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| Storage type | Wheel Racks |
| Spaces | 442 |
| Sheltered | Yes |
| CCTV | Yes |
| Storage location | Cycle parking facilities can be located next to the station entrance, near the bus stops |
| Transport | Information |
|---|---|
| Taxi rank available |
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| Airport available |
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| Port available |
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