Penrith (North Lakes) Train Station
Penrith (North Lakes) Train Station
Address
Penrith (North Lakes) StationUllswater Road
Penrith
Cumbria
CA11 7JQ Get directions in Google Maps
Station overview
Ticket office
Baby changing facilities
Ticket machine
Wheelchairs
Phone box
Toilets
Post box
| Facility | Information |
|---|---|
| Ticket office opening hours |
Monday to Friday: 05:30 to 19:00
Saturday: 05:30 to 19:00
Sunday: 11:30 to 19:00
Advance purchase tickets are available between 08:00 and 16:30 Monday to Saturday and from 12:10 to 18:30 on a Sunday |
| Self service ticket machines |
|
| Collection of pre-purchased tickets |
|
| Get Oyster card here |
|
| Top up Oyster pay as you go here |
|
| Use Oyster pay as you go here |
|
| Service | Information |
|---|---|
| British Transport Police | 0800 40 50 40 |
| CCTV |
|
| Rail Replacement Service |
Rail replacement coach services can be found at the front of the station. |
| Information Systems |
|
| Service | Information |
|---|---|
| Penrith (North Lakes) Station customer services |
Customers are encouraged to approach a member of station staff for any customer information enquiry. Audio announcements are broadcast throughout the station giving information about train running, platforms, security and safety announcements. Customer information screens are provided on the station concourse, displaying train running information, and on each platform showing the next train and service information. |
| Left luggage |
|
| Left luggage contact details | |
| Lost property |
|
| Lost property contact details |
| Facility | Information |
|---|---|
| Lounge |
|
| Lounge opening hours |
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| Facility | Information |
|---|---|
| Seating area |
|
| Waiting rooms |
|
| Trolleys |
|
| Refreshment facilities |
|
| Toilets |
|
| Baby changing |
|
| Pay phone |
Cards
|
| Public Wi-Fi |
|
| Post box |
|
| Tourist information office |
|
| Cashpoint |
|
| Bureau de change |
|
| Shops |
|
| Showers |
|
| Facility | Information |
|---|---|
| Helpline information |
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here. |
| Helpline contact details |
08000 158 123 (08000 158 124 Textphone) |
| Customer help points |
|
| Staff help |
Passenger Assist meeting point is the Customer Service office on Platform 1. Staff assistance is available at all times during the stations opening hours for boarding and alighting. Turn up and go is available although booking recommended. |
| Staff help opening times | Monday to Friday: 05:15 to 23:10 Saturday: 05:15 to 22:15 Sunday: 10:15 to 23:00 |
| Accessible ticket machines |
|
| Accessible ticket office counter |
|
| Induction loop |
|
| Ramp for train access |
|
| Accessible taxis |
|
| Accessible public pay phones |
|
| National key toilets |
|
| Step free access coverage |
Whole Station
This station has step-free access to all platforms / the platform |
| Impaired mobility set down |
|
| Disabled parking |
|
| Wheelchairs |
|
| Ticket gates |
|
| Station Car Park | |
|---|---|
| Operator | Avanti West Coast |
| Spaces | 120 |
| Opening times |
|
| Contact details |
https://www.nationalrail.co.uk/
For information on how to get to the car park, plus work out the cost of your stay visit the Avanti West Coast website Different rates apply to non rail users, please speak to a member of staff |
| Bus services available |
|
| Cycle storage available |
|
| Storage type | Stands, Racks |
| Spaces | 8 |
| Sheltered | Yes |
| CCTV | True |
| Storage location | Platform 1 |
| Transport | Information |
|---|---|
| Taxi rank available |
|
| Airport available |
|
| Port available |
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