Poole Train Station
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Your journey
Going departing after
Poole Train Station
Address
Poole StationSerpentine Road
Poole
Dorset
BH15 2BQ Get directions in Google Maps
Station overview
Ticket office
Ticket machine
Wheelchairs
Wi-Fi
Phone box
Toilets
| Facility | Information |
|---|---|
| Ticket office information | Located at entrance on platform 1 and in the booking hall |
| Ticket office opening hours | Monday to Friday: 05:55 to 19:00 Saturday: 07:00 to 18:00 Sunday: 09:00 to 19:00 |
| Self service ticket machines |
|
| Collection of pre-purchased tickets |
|
| Service | Information |
|---|---|
| British Transport Police | 0800 40 50 40 |
| CCTV |
|
| Rail Replacement Service | Station forecourt, off Serpentine Road |
| Information Systems |
|
| Service | Information |
|---|---|
| Poole station customer services |
Please contact our Customer Service Centre on 0345 6000 650 |
| Left luggage |
|
| Lost property |
Monday to Friday: 07:30 to 19:00
|
| Lost property contact details |
URL: https://www.southwesternrailway.com/contact-and-help/lost-property |
| Facility | Information |
|---|---|
| Lounge |
|
| Lounge opening hours |
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| Facility | Information |
|---|---|
| Seating area |
|
| Waiting rooms |
|
| Waiting room information | Closed until further notice |
| Trolleys |
|
| Refreshment facilities |
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| Toilets |
|
| Toilets information | The toilets are located in the Booking Hall and in the Waiting Room on Platform 1. The National key toilets are located in the Main Booking Hall; these toilets are operated by a radar key. A radar key is available from station staff upon request. A 'National Key Scheme' key [RADAR] can be purchased by contacting the following. Address: 12 City Forum, 250 City Road, London, EC1V 8AF. Tel: 020 7250 3222. Minicom: 020 7250 4119. Fax: 020 7250 0212. Email: [email protected]. |
| Baby changing |
|
| Pay phone |
Cards and coins
|
| Public Wi-Fi |
Find WiFi Hotspots around Poole station
|
| Post box |
|
| Tourist information office |
|
| Cashpoint |
|
| Bureau de change |
|
| Shops |
|
| Showers |
|
| Facility | Information |
|---|---|
| Helpline information |
Assistance from station staff is available to customers boarding and alighting trains, and moving through this station - at all times trains are running. Please make yourself known to staff at the Ticket Gateline. You can book assistance up to 2 hours before your journey when travelling on South Western Railway. Planning in advance isn't always possible so do not worry if you haven't booked - our staff will do their best to assist you onto your preferred train. Monday to Friday: 24 Hours a Day Saturday: 24 Hours a Day Sunday: 24 Hours a Day |
| Helpline contact details | 0800 5282100 |
| Customer help points available |
|
| Customer help points information | Help points are available on all platforms |
| Staff help | |
| Staff help opening times | |
| Accessible ticket machines |
|
| Accessible ticket machines information | All South Western Railway ticket machines are able to sell tickets with Disabled Persons Railcard discounts. All machines are accessible, however the station may not be so please check the station access note for further details |
| Accessible ticket office counter |
|
| Induction loop |
|
| Ramp for train access |
|
| Accessible taxis |
|
| Accessible public pay phones |
|
| National key toilets |
|
| Step free access coverage |
Whole Station Step-free category B Station - There is level access to both sides of the station by ramps. Interchange between platforms is via a ramped underpass at the London end of the platforms. Please be aware that this station has no tactile paving on the platform edge. |
| Impaired mobility set down |
|
| Disabled parking |
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| Wheelchairs |
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| Ticket gates |
|
| Station Car Park | |
|---|---|
| Spaces | 146 |
| Opening times |
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| Charges |
|
| Contact details |
Weekend tickets available after 1200 Friday £11.30 Off Peak from 1600 Monday to Saturday |
| Bus services available |
|
| Bus services information |
Information to plan your onward journey is available in a printable format here |
| Cycle storage available |
|
| Storage type | Wheel Racks |
| Spaces | 90 |
| Sheltered | Yes |
| CCTV | No |
| Transport | Information |
|---|---|
| Taxi rank available |
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| Airport available |
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| Port available |
|
| Port information | Poole Harbour |