Poole Train Station
Poole Train Station
Address
Poole StationSerpentine Road
Poole
Dorset
BH15 2BQ Get directions in Google Maps
Station overview
Ticket office
Ticket machine
Wheelchairs
Wi-Fi
Phone box
Toilets
| Facility | Information |
|---|---|
| Ticket office opening hours | Monday to Friday: 05:55 to 19:00 Saturday: 07:00 to 18:00 Sunday: 09:00 to 19:00 |
| Self service ticket machines |
|
| Collection of pre-purchased tickets |
|
| Get Oyster card here |
|
| Top up Oyster pay as you go here |
|
| Use Oyster pay as you go here |
|
| Service | Information |
|---|---|
| British Transport Police | 0800 40 50 40 |
| CCTV |
|
| Rail Replacement Service |
Station forecourt, off Serpentine Road |
| Information Systems |
|
| Service | Information |
|---|---|
| Poole Station customer services |
Please contact our Customer Service Centre on 0345 6000 650 |
| Left luggage |
|
| Left luggage contact details | |
| Lost property |
Monday to Friday: 07:30 to 19:00
Saturday to Sunday: No
|
| Lost property contact details |
URL: https://www.southwesternrailway.com/contact-and-help/lost-property |
| Facility | Information |
|---|---|
| Lounge |
|
| Lounge opening hours |
|
| Facility | Information |
|---|---|
| Seating area |
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| Waiting rooms |
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| Trolleys |
|
| Refreshment facilities |
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| Toilets |
|
| Baby changing |
|
| Pay phone |
Cards
|
| Public Wi-Fi |
|
| Post box |
|
| Tourist information office |
|
| Cashpoint |
|
| Bureau de change |
|
| Shops |
|
| Showers |
|
| Facility | Information |
|---|---|
| Helpline information |
Monday to Friday:24 Hours a Day
Saturday:24 Hours a Day
Sunday:24 Hours a Day
Assistance from station staff is available to customers boarding and alighting trains, and moving through this station - at all times trains are running. Please make yourself known to staff at the Ticket Gateline. You can book assistance up to 2 hours before your journey when travelling on South Western Railway. Planning in advance isn't always possible so do not worry if you haven't booked - our staff will do their best to assist you onto your preferred train. |
| Helpline contact details |
0800 5282100 |
| Customer help points |
Help points are available on all platforms |
| Staff help |
|
| Staff help opening times | Unavailable |
| Accessible ticket machines |
All South Western Railway ticket machines are able to sell tickets with Disabled Persons Railcard discounts. All machines are accessible, however the station may not be so please check the station access note for further details |
| Accessible ticket office counter |
|
| Induction loop |
|
| Ramp for train access |
|
| Accessible taxis |
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| Accessible public pay phones |
|
| National key toilets |
|
| Step free access coverage |
Partial Station
Step-free category B Station - There is level access to both sides of the station by ramps. Interchange between platforms is via a ramped underpass at the London end of the platforms. |
| Impaired mobility set down |
|
| Disabled parking |
|
| Wheelchairs |
|
| Ticket gates |
|
| Poole Car Park | |
|---|---|
| Spaces | 146 |
| Contact details | |
| Bus services available |
|
| Bus services information |
Information to plan your onward journey is available in a printable format here |
| Cycle storage available |
|
| Storage type | Racks |
| Spaces | 90 |
| Sheltered | Yes |
| Transport | Information |
|---|---|
| Taxi rank available |
|
| Airport available |
|
| Port available |
Poole Harbour |