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Poole Train Station

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Poole Train Station

Address

Poole Station
Serpentine Road
Poole
Dorset
BH15 2BQ
Get directions in Google Maps

Station overview

A ticket office is available. Ticket office
A ticket machine is available. Ticket machine
Wheelchairs are available. Wheelchairs
Wi-Fi is available. Wi-Fi
A phone box is available. Phone box
Toilets are available. Toilets
 
Time
Destination
Platform
Facility Information
Ticket office information

Located at entrance on platform 1 and in the booking hall

Ticket office opening hours Monday to Friday: 05:55 to 19:00 Saturday: 07:00 to 18:00 Sunday: 09:00 to 19:00
Self service ticket machines A ticket machine is available.
Collection of pre-purchased tickets Collection of pre-purchased tickets is available.
Service Information
British Transport Police 0800 40 50 40
CCTV CCTV systems are available.
Rail Replacement Service

Station forecourt, off Serpentine Road

Information Systems Information systems are not available.
Service Information
Poole station customer services

Please contact our Customer Service Centre on 0345 6000 650

Left luggage Left luggage is not available.
Lost property Lost property is available at the station. Monday to Friday: 07:30 to 19:00
Lost property contact details

URL: https://www.southwesternrailway.com/contact-and-help/lost-property

Facility Information
Lounge A first class lounge is not available.
Lounge opening hours A first class lounge is not available.
Facility Information
Seating area A seating area is available.
Waiting rooms Waiting rooms are not available.
Waiting room information Closed until further notice
Trolleys Trolleys are available.
Refreshment facilities Refreshment facilities are available.
Toilets Toilets are available.
Toilets information The toilets are located in the Booking Hall and in the Waiting Room on Platform 1. The National key toilets are located in the Main Booking Hall; these toilets are operated by a radar key. A radar key is available from station staff upon request. A 'National Key Scheme' key [RADAR] can be purchased by contacting the following. Address: 12 City Forum, 250 City Road, London, EC1V 8AF. Tel: 020 7250 3222. Minicom: 020 7250 4119. Fax: 020 7250 0212. Email: [email protected].
Baby changing Baby changing facilities are not available.
Pay phone Pay phones are available. Cards and coins
Public Wi-Fi Wi-Fi is available. Find WiFi Hotspots around Poole station
Post box A Post box is not available.
Tourist information office A tourist information office is not available.
Cashpoint A cashpoint is available.
Bureau de change A bureau de change is not available.
Shops Shops are not available.
Showers Showers are not available.
Facility Information
Helpline information A helpline is available.

Assistance from station staff is available to customers boarding and alighting trains, and moving through this station - at all times trains are running. Please make yourself known to staff at the Ticket Gateline. You can book assistance up to 2 hours before your journey when travelling on South Western Railway. Planning in advance isn't always possible so do not worry if you haven't booked - our staff will do their best to assist you onto your preferred train.

Monday to Friday: 24 Hours a Day Saturday: 24 Hours a Day Sunday: 24 Hours a Day
Helpline contact details 0800 5282100

URL: https://www.nationalrail.co.uk/

Customer help points available Customer help points are available.
Customer help points information

Help points are available on all platforms

Staff help
Staff help opening times
Accessible ticket machines Accessible ticket machines are available.
Accessible ticket machines information

All South Western Railway ticket machines are able to sell tickets with Disabled Persons Railcard discounts. All machines are accessible, however the station may not be so please check the station access note for further details

Accessible ticket office counter An accessible ticket office counter is not available.
Induction loop An induction loop is available.
Ramp for train access A ramp for train access is available.
Accessible taxis Accessible taxis are not available.
Accessible public pay phones Accessible public pay phones are not available.
National key toilets National key toilets are available.
Step free access coverage Whole Station

Step-free category B Station - There is level access to both sides of the station by ramps.

Interchange between platforms is via a ramped underpass at the London end of the platforms.

Please be aware that this station has no tactile paving on the platform edge.

Impaired mobility set down Impaired mobility set down Machine is not available.
Disabled parking Disable parking is not available.
Wheelchairs Wheelchairs are available.
Ticket gates Ticket gates are not present.
Station Car Park
Spaces 146
Opening times
  • Monday to Friday: 24 Hours a Day
  • Saturday: 24 Hours a Day
  • Sunday: 24 Hours a Day
Charges
  • Off peak: £3.50
  • Per hour: N/A
  • Daily: £9.90
  • Weekly: £43.90
  • Monthly: £104.90
  • Three monthly: £314.70
  • Six monthly: N/A
  • Annual: £1069.00
Contact details

Weekend tickets available after 1200 Friday £11.30

Off Peak from 1600 Monday to Saturday

Bus services available Bus services are available.
Bus services information

Information to plan your onward journey is available in a printable format here

Cycle storage available Cycle storage is available.
Storage type Wheel Racks
Spaces 90
Sheltered Yes
CCTV No
Transport Information
Taxi rank available A taxi rank is not available.
Airport available Airport information is not available.
Port available Port information is available.
Port information

Poole Harbour

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