Please only travel if essential on Sunday 3 December, services are expected to be extremely busy due to industrial action and engineering work affecting other train operators - more information
We are aware of the ASLEF Union's plans for industrial action at CrossCountry on Thursday 7 December, and action short of a strike between Friday 1 to Saturday 9 December – more information
You can book up to 90 days in advance.
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Train operators can only release tickets for sale up to 90 days in advance.
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Going departing after
|Ticket office information||
Ticket machines can be found in the booking hall.
|Ticket office opening hours||Monday to Friday: 05:45 to 22:00 Saturday: 04:45 to 21:00 Sunday: 08:00 to 22:00|
|Self service ticket machines|
|Collection of pre-purchased tickets|
|British Transport Police||0800 40 50 40|
|Rail Replacement Service||
Pick Up / Drop Off in the short stay car park on Butler St.
|Preston (Lancs) station customer services||
Customers are encouraged to approach a member of station staff with any customer information enquiry.
|Lost property contact details|
|Lounge opening hours|
|Waiting room information||
Available on Platform 3/4. Automatic doors available on all waiting rooms.
|Refreshment facilities information||
Refreshments and shops available on Platform 3/4
The accessible toilets are located on Platform 3; these toilets are operated by a RADAR key. A Changing Places toilet is available on Platform 3, accessed using a RADAR key.
|Pay phone||Cards and coins|
|Tourist information office|
|Bureau de change|
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
|Helpline contact details||08000 158 123 (08000 158 124 Textphone)|
|Customer help points available|
|Customer help points information||
Information Kiosk on Platform 3. Audio announcements are broadcast throughout the station giving information about train running, platforms, security and safety announcements.Customer information screens are provided on the station concourse, displaying train running information, and on each platform showing the next train and service information.
Passenger Assist meeting point is at the Information Kiosk within the Waiting Room on Platform 3. Staff assistance is available at all times during the stations opening hours for boarding and alighting. Turn up and go is available although booking recommended.
|Staff help opening times||Monday to Friday: 24 Hours a Day Saturday: 24 Hours a Day Sunday: 24 Hours a Day|
|Accessible ticket machines|
|Accessible ticket office counter|
|Ramp for train access|
|Accessible public pay phones|
|National key toilets|
|Step free access coverage||
Category B1 - This station has step-free access to all platforms via the subway (with steep ramps) or using the lifts provided.
|Impaired mobility set down|
|Station Car Park|
|Operator||Avanti West Coast|
For information on how to get to the car park, plus work out the cost of your stay visit the Avanti West Coast website
Different rates apply to non rail users, please speak to a member of staff.
|Bus services available|
|Bus services information||
Information to plan your onward journey is available in a printable format here
|Cycle storage available|
|Storage type||Compound, Stands|
|Taxi rank available|
|Taxi rank information||
Available outside the entrance. A freephone line is available in the ticket office area.