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Queenborough Train Station

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Queenborough Train Station

Address

Queenborough Station
Main Road
Queenborough
Kent
ME11 5DB
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Station overview

A ticket office is available. Ticket office
A ticket machine is available. Ticket machine
 
Time
Destination
Platform
Facility Information
Ticket office information

On way in to access trains from the Car Park

Ticket office opening hours Monday to Friday: 07:00 to 11:00 Saturday: 08:00 to 12:00 Sunday: Closed
Self service ticket machines A ticket machine is available.
Collection of pre-purchased tickets Collection of pre-purchased tickets is available.
Service Information
British Transport Police 0800 40 50 40
CCTV CCTV systems are available.
Rail Replacement Service

Exit platform 2, and head to the main road. 

Information Systems
  • Departure screens
  • Announcements
Service Information
Queenborough station customer services 0345 322 7021
Left luggage Left luggage is not available.
Lost property Lost property is available at the station.
Lost property contact details

URL: https://www.nationalrail.co.uk/

Telephone: 0345 322 7021

Facility Information
Lounge A first class lounge is not available.
Lounge opening hours A first class lounge is not available.
Facility Information
Seating area A seating area is available.
Waiting rooms Waiting rooms are not available.
Waiting room information Unheated seating area in booking hall only available when staff are presentOnly available when staff present
Trolleys Trolleys are not available.
Refreshment facilities Refreshment facilities are not available.
Toilets Toilets are not available.
Baby changing Baby changing facilities are not available.
Pay phone Pay phones are not available.
Public Wi-Fi Wi-Fi is not available.
Post box A Post box is not available.
Tourist information office A tourist information office is not available.
Cashpoint A cashpoint is not available.
Bureau de change A bureau de change is not available.
Shops Shops are not available.
Showers Showers are not available.
Facility Information
Helpline information Assistance navigating through the station and getting on and off trains (by ramp if required) is available during station staffing hours (see Staff Help available times) . You can now book assistance up to 2 hours before your journey. You can also travel without booking, just make yourself known to staff as far in advance as possible of the train you would like to get - we recommend at least 20 minutes. The meeting point for assisted travel is the ticket office or you can use the help point on the platform. There are staff on all the trains that call at this station that can assist with getting on and off trains only. If no staff at the station ensure you position yourself on the platform so the on train staff can see you.Where staff are not available at the station to assist, and you need assistance beyond just getting on or off the train, we now have a mobile Assistance Team who can be deployed to stations. This can be arranged in advance by booking through Customer Services or by using the Help Point on the station (although inevitably there will be a delay if not booked in advance) - alternatively a taxi can be arranged, at no additional cost, to convey you to the nearest station where you can be assisted further.
Helpline contact details 0345 322 7021 or Text relay 18001 0345 322 7021 Freephone 0800 783 4524 or Text Relay 18001 0800 783 4524

URL: https://www.nationalrail.co.uk/

Customer help points available Customer help points are available.
Customer help points information On platform
Staff help Staff help is available.
Staff help opening times Monday to Friday: 07:00 to 11:00 Saturday: 08:00 to 12:00 Sunday: Closed
Accessible ticket machines Accessible ticket machines are available.
Accessible ticket machines information

The Ticket machine is adjacent to the side entrance to platform 2. 

Accessible ticket office counter An accessible ticket office counter is not available.
Induction loop An induction loop is available.
Ramp for train access A ramp for train access is available.
Accessible taxis

Accessible taxis are available to book

Accessible public pay phones

Public telephones are not wheelchair accessible

National key toilets National key toilets are not available.
Step free access coverage No Category B1. This station has a degree of step-free access to the platform, which may be in both directions or in one direction only - please check details - Step free access to platform 2 for services towards Sheerness via main entrance. Step free access to Platform 1 for services towards Sittingbourne via side entrance off Main Road. Step free interchange via road and ramps in excess of 200 metres. Stepped access via station footbridge between platforms.
Impaired mobility set down Impaired mobility set down Machine is not available.
Disabled parking Disable parking is not available.
Wheelchairs Wheelchairs are not available.
Ticket gates Ticket gates are not present.
Station Car Park
Operator Southeastern
Spaces 4
Contact details 0345 322 7021
Bus services available Bus services are available.
Bus services information

Information to plan your onward journey is available in a printable format here

Cycle storage available Cycle storage is available.
Storage type Stands
Spaces 12
Sheltered Yes
CCTV No
Storage location front of station
Transport Information
Taxi rank available A taxi rank is not available.
Airport available Airport information is not available.
Port available Port information is available.

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