Ravensbourne Train Station
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Your journey
Going departing after
Ravensbourne Train Station
Address
Ravensbourne StationCrab Hill
Beckenham
Greater London
BR3 5HE Get directions in Google Maps
Station overview
Ticket office
Ticket machine
Wheelchairs
| Facility | Information |
|---|---|
| Ticket office opening hours | Monday to Friday: 06:40 to 13:20 Saturday: Closed Sunday: Closed |
| Self service ticket machines |
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| Collection of pre-purchased tickets |
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| Get Oyster card here |
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| Top up Oyster pay as you go here |
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| Use Oyster pay as you go here |
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| Oyster information | Oyster top-up is only available from the self-service ticket machine. Oyster Cards cannot be purchased at this station. |
| London Fare Zone | Zone 4 |
| Service | Information |
|---|---|
| British Transport Police | 0800 40 50 40 |
| CCTV |
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| Rail Replacement Service | Rail replacement bus stop locations are shown in the 'Getting to and from the station' section under 'onward travel'. |
| Information Systems |
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| Service | Information |
|---|---|
| Ravensbourne station customer services |
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| Left luggage |
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| Lost property |
Monday to Sunday: 24 Hours a Day
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| Lost property contact details |
| Facility | Information |
|---|---|
| Lounge |
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| Lounge opening hours |
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| Facility | Information |
|---|---|
| Seating area |
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| Waiting rooms |
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| Waiting room information | There is a heated waiting area on platform 2.Opening times Monday to Friday 06:30 to 13:00. |
| Trolleys |
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| Refreshment facilities |
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| Toilets |
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| Baby changing |
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| Pay phone |
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| Public Wi-Fi |
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| Post box |
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| Tourist information office |
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| Cashpoint |
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| Bureau de change |
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| Shops |
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| Showers |
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| Facility | Information |
|---|---|
| Helpline information |
See below for times when this station is staffed. Our Mobile Assistance Team is available to help you to complete your journey from this station if it is unstaffed. Assistance can be pre booked up to two hours before departure by contacting Assisted Travel. If you choose to travel unbooked (turn up and go), when the station is staffed, our station staff can provide assistance getting on and off the train and assistance around the station and to the platform. Please contact a member of staff on arrival. When the station is unstaffed, you can arrange assistance on arrival by:
We will then arrange for our Mobile Assistance Team assist you boarding the train. Whether you pre book assistance or travel on a 'turn up and go' basis, we recommend arriving 20 minutes prior to your train departing. This is to allow us to make sure arrangements are in place at your destination, or interchange, station such as the availability of staff and lifts. If there is insufficient time to check these arrangements, we may assist you onto the next available train. For further information on assisted travel please see: Monday to Sunday: 24 Hours a Day |
| Helpline contact details | If you require assistance on your journey, please contact our assisted travel helpline to discuss your requirements on: Email - [email protected] | Phone - 0800 058 2844 | Textphone - 0800 138 1018 |
| Customer help points available |
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| Staff help |
A staff-operated ramp is required for step-free access between train and platform at this station. Station staff are usually available at the times listed below. Our Mobile Assistance Team is available to help you to complete your journey from this station if it is unstaffed. If you have not booked assistance and require help boarding at this station, then on arrival please contact this team by either:
We will then arrange for our Mobile Assistance Team to reach you in good time before your train is scheduled to depart. Whether you pre-book your assistance or prefer more flexibility, we recommend arriving 20 minutes before your train is scheduled to depart. |
| Staff help opening times | Monday to Friday: 06:40 to 13:20 Saturday: Closed Sunday: Closed |
| Accessible ticket machines |
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| Accessible ticket machines information | All Thameslink ticket machines are able to sell tickets with Disabled Persons Railcard discounts. Ticket machines are of an accessible design, however their location and the station itself may not be so please check the station access note for further details |
| Accessible ticket office counter |
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| Induction loop |
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| Ramp for train access |
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| Accessible taxis |
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| Accessible public pay phones |
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| National key toilets |
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| Step free access coverage |
Whole Station This is a Category B3 station: Step free access to platform 2 only (towards Sevenoaks). Assistance Meeting Point is the Ticket Office. This station does not have tactile surfaces along all platform edges. Please pay attention to where the platform surface changes from smooth to paved or contact us for assistance. |
| Impaired mobility set down |
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| Disabled parking | At the front of the station. |
| Wheelchairs |
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| Ticket gates |
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| Car parking | |
|---|---|
| Car parking available | |
| Bus services available |
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| Bus services information | Information to plan your onward journey is available in a printable format can be found here |
| Cycle storage available |
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| Storage type | Stands |
| Spaces | 10 |
| Sheltered | No |
| CCTV | Yes |
| Transport | Information |
|---|---|
| Taxi rank available |
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| Taxi rank information | NO |
| Airport available |
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| Port available |
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