We are aware of the ASLEF Union's plans for industrial action at CrossCountry on Thursday 7 December, and action short of a strike between Friday 1 to Saturday 9 December – more information
Please only travel if essential on Sunday 3 December, services are expected to be extremely busy due to industrial action and engineering work affecting other train operators - more information
You can book up to 90 days in advance.
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Train operators can only release tickets for sale up to 90 days in advance.
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Going departing after
|Ticket office opening hours||Saturday: 06:10 to 17:15 Sunday: 07:30 to 18:00|
|Self service ticket machines|
|Collection of pre-purchased tickets|
|British Transport Police||0800 40 50 40|
|Rail Replacement Service||
During planned engineering work and unplanned disruption, rail replacement buses will use the following bus stops
To Ryde Pier Head: a shuttle bus will operate from opposite Greenham Newsagents at the bottom of Union Street.
To Ryde St Johns Road, Brading, Sandown, Lake and Shanklin: from Hovertravel car park.
|Ryde Esplanade station customer services||
Please contact our Customer Services Department on 0345 6000 650
|Lost property contact details|
|Lounge opening hours|
|Pay phone||Cards and coins|
|Tourist information office|
|Bureau de change|
Assistance is available to customers boarding and alighting trains, at all times trains are running. At this station assistance is provided by the Guard on board the train. You can book assistance up to 2 hours before your journey when travelling on South Western Railway. Planning in advance isn't always possible so do not worry if you haven't booked - our staff will do their best to assist you onto your preferred train. You can use our 24 hour Assisted Boarding Points service via WhatsApp or Telephone: 0800 528 6599. More information here: here
Only boarding/alighting assistance is available from the guard. If more help is required through the station, please contact our Assisted Travel team on 0800 528 2100.
Meeting point for assistance - Assisted Boarding Point on platforms.
A ramp to board the train is available at all times, both for pre-booked and Turn Up and Go assistance.
|Helpline contact details|
|Customer help points available|
|Staff help opening times|
|Accessible ticket machines|
|Accessible ticket machines information||
|Accessible ticket office counter|
|Ramp for train access|
|Accessible public pay phones|
|National key toilets|
|Step free access coverage||
Step-free access category A
There is step-free access to the platform via a short (3.3m) ramp (1:13 gradient)
This station does not have a PA system to announce train services. It only has Customer Information Screens to show train services from this station.
|Impaired mobility set down|
|Car parking available|
|Bus services available|
|Bus services information||
Information to plan your onward journey is available in a printable format here
|Cycle storage available|
|Taxi rank available|
|Taxi rank information||
Taxi Rank. Ryde Taxis - 01983 811111 Jet Cars - 01983 566566