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|Ticket office information||
The Ticket Office is located on the station concourse.
|Ticket office opening hours||Monday to Friday: 06:15 to 20:00 Saturday: 06:15 to 20:00 Sunday: 08:30 to 20:00|
|Self service ticket machines|
|Collection of pre-purchased tickets|
|British Transport Police||0800 40 50 40|
|Rail Replacement Service||
Pick up /Drop off at the service bus stops on the main road outside of the station
|Scarborough station customer services||
To speak to a member of our team, please call: 0345 600 1671.
|Lounge opening hours|
|Waiting room information||
A heated waiting room is located on the station concourse.
|Refreshment facilities information||
Refreshments are available from the coffee shop on the station concourse.
The toilets are located on Platform 3.
|Pay phone||Cards and coins|
|Public Wi-Fi||Find WiFi Hotspots around Scarborough station|
|Tourist information office|
|Bureau de change|
There is a shop located on the station concourse.
Station staff can provide assistance throughout the station, and with boarding and alighting the train. Customers requiring assistance should make themselves known to station staff at the Customer Reception on the Station Concourse no less than 20 minutes prior to the departure time of their train.
Assistance can be requested in advance by contacting TransPennine Express on 0800 107 2149 (18001 prefix for TextRelay).
We can also provide help when you travel, even if it has not been booked in advance. You can turn up at this station if it is accessible to you and request assistance onto a train from a member of staff directly, or by using a help point.
Outside of staffed station hours, assistance to board and alight the train can be provided by the Conductor. The conductor is usually positioned at the rear of the train. Customers requiring assistance to navigate through the station when the station is unstaffed are requested to contact TransPennine Express on 0800 107 2149 (18001 prefix for TextRelay) to arrange alternative transport to the closest station where assistance can be provided.
Boarding ramps are available at this station, and are carried on board all TransPennine Express trains.Monday to Sunday: 24 Hours a Day
|Helpline contact details||0800 107 2149|
|Customer help points available|
|Customer help points information||
Help Points are available in the Booking Hall, on platforms 4/5 and adjacent to Platform 2 to contact a member of our team in an emergency or for information when the ticket office is closed. When using the Help Point our CCTV will be monitoring your position for the duration of the call.
|Staff help opening times||Monday to Friday: 06:15 to 23:35 Saturday: 06:15 to 23:35 Sunday: 08:00 to 23:00|
|Accessible ticket machines|
|Accessible ticket office counter|
|Ramp for train access|
|Accessible public pay phones|
|National key toilets|
|Step free access coverage||
This station is category A. Level access is provided from the station entrance to all platforms. This station is staffed for all services.There are train boarding ramps available at this station, and they are also carried on board all TransPennine Express trains.
Please be aware that this station has no tactile paving on the platform edge.
|Impaired mobility set down|
|Station Car Park|
|Contact details||01895 262 122|
|Bus services available|
|Bus services information||
Information to plan your onward journey is available in a printable format here
|Cycle storage available|
|Storage location||Platform 3|
|Taxi rank available|
|Taxi rank information||
The nearest taxi rank is outside the station.