Southend Victoria Train Station
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Your journey
Going departing after
Southend Victoria Train Station
Address
Southend Victoria StationVictoria Avenue
Southend-on-Sea
Essex
SS2 6AZ Get directions in Google Maps
Station overview
Ticket office
Baby changing facilities
Ticket machine
Wheelchairs
Wi-Fi
Phone box
Toilets
| Facility | Information |
|---|---|
| Ticket office opening hours | Monday to Friday: 06:00 to 09:45 Saturday: 06:00 to 09:45 Sunday: 07:00 to 10:45 |
| Self service ticket machines |
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| Collection of pre-purchased tickets |
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| Service | Information |
|---|---|
| British Transport Police | 0800 40 50 40 |
| CCTV |
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| Rail Replacement Service | Replacement transport stop on station forecourt |
| Information Systems |
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| Service | Information |
|---|---|
| Southend Victoria station customer services |
Monday-Saturday 08:00-20:00 The hours shown are for the Customer Relations team on 0345 600 7245 (option 8). Closed on Christmas Day and Boxing Day.
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| Left luggage |
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| Lost property |
Monday to Friday: 09:00 to 17:00
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| Lost property contact details |
| Facility | Information |
|---|---|
| Lounge |
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| Lounge opening hours |
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| Facility | Information |
|---|---|
| Seating area |
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| Waiting rooms |
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| Trolleys |
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| Refreshment facilities |
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| Refreshment facilities information |
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| Toilets |
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| Toilets information | The toilets are located near Platform 1. The National key toilets are located near Platform 1; these toilets are operated by a radar key. The National key toilets are only all toilets including accessible (radar key) toilets are located alongside platform 1 |
| Baby changing |
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| Pay phone |
Cards and coins
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| Public Wi-Fi |
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| Post box |
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| Tourist information office |
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| Cashpoint |
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| Cashpoint information | Located on concourse |
| Bureau de change |
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| Shops |
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| Shops information |
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| Showers |
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| Facility | Information |
|---|---|
| Helpline information |
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here. Monday to Sunday: 08:00 to 20:00 |
| Helpline contact details | 0800 028 28 78 |
| Customer help points available |
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| Customer help points information | Help points available on platforms 1 and 2 |
| Staff help |
Assistance is provided by station staff during the hours of train service operation. Booking is recommended
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| Staff help opening times | Monday to Friday: 05:00 to 23:00 Saturday: 06:00 to 23:00 Sunday: 07:00 to 23:00 |
| Accessible ticket machines |
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| Accessible ticket office counter |
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| Induction loop |
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| Ramp for train access |
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| Accessible taxis |
Taxi rank at front of station |
| Accessible public pay phones |
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| National key toilets |
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| Step free access coverage |
Whole Station This station has step free access to all platforms. This station is a category A station according to ORR station classification system. https://www.orr.gov.uk/media/10955 Assistance meeting point is the ticket office. |
| Impaired mobility set down |
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| Disabled parking |
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| Wheelchairs |
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| Ticket gates |
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| Ticket gates information | Southend Victoria station has Secure Station Acreditation |
| Station Car Park | |
|---|---|
| Operator | National Car Parks Ltd |
| Spaces | 14 |
| Opening times |
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| Charges |
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| Contact details | |
| Bus services available |
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| Bus services information |
'First' and 'Arriva' operate a network of frequent local bus routes around Southend city and to nearby towns. For route maps and timetables: www.firstgroup.com/ukbus and www.arrivabus.co.uk Buy a Southend PLUSBUS ticket with your train ticket, for discount price unlimited bus travel around the town. For details: www.plusbus.info Bus stops are located directly outside the station on Queensway and also on Victoria Avenue. |
| Cycle storage available |
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| Storage type | Stands |
| Spaces | 62 |
| Sheltered | Yes |
| CCTV | Yes |
| Storage location | Beside station building in secure compound |
| Transport | Information |
|---|---|
| Taxi rank available |
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| Airport available |
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| Airport information | Bus services to Southend Airport |
| Port available |
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