St Albans City Train Station
St Albans City Train Station
Address
St Albans StationStation Way
St. Albans
Hertfordshire
AL1 5HE Get directions in Google Maps
Station overview
Ticket office
Baby changing facilities
Ticket machine
Wheelchairs
Wi-Fi
Toilets
Post box
| Facility | Information |
|---|---|
| Ticket office opening hours | Monday to Friday: 05:45 to 22:00 Saturday: 06:45 to 21:15 Sunday: 07:30 to 21:45 |
| Self service ticket machines |
|
| Collection of pre-purchased tickets |
|
| Get Oyster card here |
|
| Top up Oyster pay as you go here |
|
| Use Oyster pay as you go here |
|
| Service | Information |
|---|---|
| British Transport Police | 0800 40 50 40 |
| CCTV |
|
| Rail Replacement Service |
Please click the link for details regarding the rail replacement bus location. |
| Information Systems |
|
| Service | Information |
|---|---|
| St Albans City Station customer services |
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| Left luggage |
|
| Left luggage contact details | |
| Lost property |
Monday to Sunday:24 Hours a Day
|
| Lost property contact details |
| Facility | Information |
|---|---|
| Lounge |
|
| Lounge opening hours |
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| Facility | Information |
|---|---|
| Seating area |
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| Waiting rooms |
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| Trolleys |
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| Refreshment facilities |
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| Toilets |
|
| Baby changing |
|
| Pay phone |
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| Public Wi-Fi |
|
| Post box |
|
| Tourist information office |
|
| Cashpoint |
|
| Bureau de change |
|
| Shops |
|
| Showers |
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| Facility | Information |
|---|---|
| Helpline information |
Monday to Sunday:24 Hours a Day
Staff are available at this station at all times for providing assistance getting on and off the train and assistance around the station and to the platform. Assistance can be provided unbooked (turn up and go) or pre booked up to two hours before departure by contacting Assisted Travel. Whether you pre book assistance or travel unbooked, please contact a member of staff on arrival. We recommend arriving 20 minutes prior to your train departing. This is to allow us to make sure arrangements are in place at your destination, or interchange, station such as the availability of staff and lifts. If there is insufficient time to check these arrangements, we may assist you onto the next available train. For further information on assisted travel please see: |
| Helpline contact details |
If you require assistance on your journey, please contact our assisted travel helpline to discuss your requirements on: Email - [email protected] | Phone - 0800 058 2844 | Textphone - 0800 138 1018 |
| Customer help points |
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| Staff help |
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| Staff help opening times | Monday to Sunday:24 Hours a Day |
| Accessible ticket machines |
All Thameslink ticket machines are able to sell tickets with Disabled Persons Railcard discounts. Ticket machines are of an accessible design, however their location and the station itself may not be so please check the station access note for further details |
| Accessible ticket office counter |
|
| Induction loop |
|
| Ramp for train access |
A staff-operated ramp is required for step-free access between train and platform at this station. |
| Accessible taxis |
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| Accessible public pay phones |
|
| National key toilets |
|
| Step free access coverage |
Whole Station
This is a Category A station: This station has step-free access to all platforms. Assistance Meeting Point is the Ticket Office |
| Impaired mobility set down |
|
| Disabled parking |
At the front of the station and in the station car park. |
| Wheelchairs |
|
| Ticket gates |
|
| Station Way Multi Storey Car Park | |
|---|---|
| Operator | APCOA Parking UK |
| Spaces | 606 |
| Opening times |
|
| Contact details | 01895 262122 https://www.apcoa.co.uk/thameslink/ |
| Ridgmont Road Car Park | |
|---|---|
| Operator | APCOA Parking UK |
| Spaces | 152 |
| Opening times |
|
| Contact details | 01895 262122 https://www.apcoa.co.uk/thameslink/ |
| Victoria Street Multi Storey Car Park | |
|---|---|
| Operator | APCOA Parking UK |
| Spaces | 816 |
| Opening times |
|
| Contact details | 01895 262122 https://www.apcoa.co.uk/thameslink/ |
| Bus services available |
|
| Bus services information |
Information to plan your onward journey is available in the ‘Onward Travel Information Map’, located in the ‘Maps’ section below. |
| Cycle storage available |
|
| Storage type | Stands |
| Spaces | 1150 |
| Sheltered | Yes |
| CCTV | True |
| Storage location | Station Way & Ridgmont Road |
| Alban | Phone 01727 837777 |
| Gold Line | Phone 01727 833333 |
| Euros | Phone 01582 566566 |
Further information
Yes
| Transport | Information |
|---|---|
| Airport available |
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| Port available |
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