Please note: We are currently experiencing a high number of Delay Repay claims, if you have received a case reference your claim will be processed as soon as possible, you do not need to contact our teams.
Industrial action announced for Saturday 25 June - more information.
You can book up to 90 days in advance.
Looking for dates further in the future?
Train operators can only release tickets for sale up to 90 days in advance.
But don't worry, you don't have to miss out - be the first to hear when tickets are available with our FREE ticket alert.
Going departing after
|Ticket office information||Self service ticket machine located at the entrance to platform 2.|
|Ticket office opening hours||Monday to Friday: 05:50 to 19:00 Saturday: 06:50 to 19:00 Sunday: 09:45 to 16:45|
|Self service ticket machines|
|Collection of pre-purchased tickets|
|British Transport Police||0800 40 50 40|
|Rail Replacement Service||East bound buses go from the station carpark. Westbound and Newquay buses go from the bus station|
|St Austell station customer services||
Please visit GWR Help & Support. Or contact our social media team @gwrhelp.
|Lost property||Monday to Friday: 08:00 to 19:00 Saturday: 09:00 to 17:00 Sunday: 10:00 to 16:30|
|Lost property contact details|
|Lounge opening hours|
|Toilets information||The toilets are located on Platforms 1 and 2. The National key toilets are operated by a RADAR key. The RADAR key is available from station staff upon request.|
|Pay phone||Cards and coins|
|Public Wi-Fi||Connect to "GWR Free Station WiFi"|
|Tourist information office|
|Cashpoint information||Located outside the station|
|Bureau de change|
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
|Helpline contact details||08001 971 329 or 18001 0800 197 1329 (Textphone)|
|Customer help points available|
|Staff help||Meeting point: Ticket office.|
|Staff help opening times||Monday to Friday: 05:50 to 19:00 Saturday: 06:50 to 19:00 Sunday: 09:45 to 16:45|
|Accessible ticket machines|
|Accessible ticket machines information||Self service Ticket Machine is located at the entrance to platform 2.|
|Accessible ticket office counter|
|Ramp for train access|
|Accessible public pay phones|
|National key toilets|
|Step free access coverage||
Step Free Category A Station - This station has step free access to both platforms via a liftbridge.
Safety warning - Please be aware that this station has no tactile paving on the platform edge. Please take extra care when using this station.
|Impaired mobility set down|
|Station Car Park|
|Operator||APCOA Parking (UK) Limited|
|Contact details||0345 165 2030|
|Bus services available|
|Bus services information||Information to plan your onward journey is available in a printable format here|
|Cycle storage available|
|Taxi rank available|
|Taxi rank information||
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