Please note: We are currently experiencing a high number of Delay Repay claims, if you have received a case reference your claim will be processed as soon as possible, you do not need to contact our teams.

Industrial action announced for Saturday 25 June -  more information.

St Austell Train Station

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St Austell Train Station

Address

St Austell Station
High Cross Street
St Austell
Cornwall
PL25 4LA
Get directions in Google Maps

Station overview

A ticket office is available. Ticket office
A ticket machine is available. Ticket machine
A waiting room is available. Waiting room
Wheelchairs are available. Wheelchairs
Wi-Fi is available. Wi-Fi
A phone box is available. Phone box
Toilets are available. Toilets
 
Time
Destination
Platform

Buying tickets and collecting them -

Facility Information
Ticket office information Self service ticket machine located at the entrance to platform 2.
Ticket office opening hours Monday to Friday: 05:50 to 19:00 Saturday: 06:50 to 19:00 Sunday: 09:45 to 16:45
Self service ticket machines A ticket machine is available.
Collection of pre-purchased tickets Collection of pre-purchased tickets is available.

General services information +

Service Information
British Transport Police 0800 40 50 40
CCTV CCTV systems are available.
Rail Replacement Service East bound buses go from the station carpark. Westbound and Newquay buses go from the bus station
Information Systems
  • Departure screens
  • Announcements

Passenger services +

Service Information
St Austell station customer services

Please visit GWR Help & Support. Or contact our social media team @gwrhelp.

Left luggage Left luggage is not available.
Lost property Lost property is available at the station. Monday to Friday: 08:00 to 19:00 Saturday: 09:00 to 17:00 Sunday: 10:00 to 16:30
Lost property contact details

URL: https://www.nationalrail.co.uk/

First class information +

Facility Information
Lounge A first class lounge is not available.
Lounge opening hours A first class lounge is not available.

Station facilities +

Facility Information
Seating area A seating area is available.
Waiting rooms Waiting rooms are not available.
Trolleys Trolleys are not available.
Refreshment facilities Refreshment facilities are available.
Toilets Toilets are available.
Toilets information The toilets are located on Platforms 1 and 2. The National key toilets are operated by a RADAR key. The RADAR key is available from station staff upon request.
Baby changing Baby changing facilities are not available.
Pay phone Pay phones are available. Cards and coins
Public Wi-Fi Wi-Fi is available. Connect to "GWR Free Station WiFi"
Post box A Post box is not available.
Tourist information office A tourist information office is not available.
Cashpoint A cashpoint is not available.
Cashpoint information Located outside the station
Bureau de change A bureau de change is not available.
Shops Shops are available.
Showers Showers are not available.

Accessibility +

Facility Information
Helpline information

We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.

Helpline contact details 08001 971 329 or 18001 0800 197 1329 (Textphone)

URL: https://www.nationalrail.co.uk/

Customer help points available Customer help points are available.
Staff help Staff help is available. Meeting point: Ticket office.
Staff help opening times Monday to Friday: 05:50 to 19:00 Saturday: 06:50 to 19:00 Sunday: 09:45 to 16:45
Accessible ticket machines Accessible ticket machines are available.
Accessible ticket machines information Self service Ticket Machine is located at the entrance to platform 2.
Accessible ticket office counter An accessible ticket office counter is available.
Induction loop An induction loop is available.
Ramp for train access A ramp for train access is available.
Accessible taxis

Yes

Accessible public pay phones Accessible public pay phones are not available.
National key toilets National key toilets are available.
Step free access coverage Whole Station Step Free Category A Station - This station has step free access to both platforms via a liftbridge.

Safety warning - Please be aware that this station has no tactile paving on the platform edge. Please take extra care when using this station.

Impaired mobility set down Impaired mobility set down Machine is available.
Disabled parking Disable parking is not available.
Wheelchairs Wheelchairs are available.
Ticket gates Ticket gates are not present.

Car parking +

Station Car Park
Operator APCOA Parking (UK) Limited
Spaces 80
Opening times
  • Monday to Friday: 24 Hours a Day
  • Saturday: 24 Hours a Day
  • Sunday: 24 Hours a Day
Charges
  • Off peak: N/A
  • Per hour: N/A
  • Daily: £3.30
  • Weekly: £16.50
  • Monthly: £56.00
  • Three monthly: £155.00
  • Six monthly: N/A
  • Annual: £445.00
Contact details 0345 165 2030

Bus connections +

Bus services available Bus services are available.
Bus services information Information to plan your onward journey is available in a printable format here

Cycle storage +

Cycle storage available Cycle storage is available.
Storage type Stands
Spaces 25
Sheltered No
CCTV Yes

Other transport links +

Transport Information
Taxi rank available A taxi rank is available.
Taxi rank information

Yes

Airport available Airport information is not available.
Port available Port information is available.

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