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Staines Train Station

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Staines Train Station

Address

Staines Station
Station Approach
Staines
Surrey
TW18 4LY
Get directions in Google Maps

Station overview

A ticket office is available. Ticket office
Baby changing facilities are available. Baby changing facilities
A ticket machine is available. Ticket machine
A waiting room is available. Waiting room
Wheelchairs are available. Wheelchairs
Wi-Fi is available. Wi-Fi
A phone box is available. Phone box
Toilets are available. Toilets
 
Time
Destination
Platform
Facility Information
Ticket office opening hours Monday to Friday: 06:15 to 20:00 Saturday: 06:10 to 19:55 Sunday: 07:10 to 18:40
Self service ticket machines A ticket machine is available.
Collection of pre-purchased tickets Collection of pre-purchased tickets is available.
Get Oyster card here Oyster Pre-Pay not is available.
Top up Oyster pay as you go here Oyster top up is not available.
Use Oyster pay as you go here Oyster top up is not available.
Service Information
British Transport Police 0800 40 50 40
CCTV CCTV systems are available.
Rail Replacement Service

Station forecourt off Kingston Road

Information Systems Information systems are not available.
Service Information
Staines Station customer services

Please contact our Customer Service Centre on 0345 6000 650

Left luggage Left luggage is not available.
Left luggage contact details

URL: https://www.nationalrail.co.uk/

Lost property Lost property is available at the station. Monday to Friday: 07:30 to 19:00 Saturday to Sunday: No
Lost property contact details

URL: https://www.southwesternrailway.com/contact-and-help/lost-property

Facility Information
Lounge A first class lounge is not available.
Lounge opening hours A first class lounge is not available.
Facility Information
Seating area A seating area is available.
Waiting rooms Waiting rooms are available.
Trolleys Trolleys are not available.
Refreshment facilities Refreshment facilities are available.
Toilets Toilets are available.
Baby changing Baby changing facilities are available.
Pay phone Pay phones are available. Cards
Public Wi-Fi Wi-Fi is available.

Find WiFi Hotspots around Staines station

Post box A Post box is not available.
Tourist information office A tourist information office is not available.
Cashpoint An ATM machine is available.
Bureau de change A bureau de change is not available.
Shops Shops are not available.
Showers Showers are not available.
Facility Information
Helpline information A helpline is available. Monday to Friday:24 Hours a Day Saturday:24 Hours a Day Sunday:24 Hours a Day

Assistance from station staff is available to customers boarding and alighting trains, and moving through this station - at all times trains are running. Please make yourself known to staff at the Ticket Gateline. You can book assistance up to 2 hours before your journey when travelling on South Western Railway. Planning in advance isn't always possible so do not worry if you haven't booked - our staff will do their best to assist you onto your preferred train.

Helpline contact details

0800 5282100

URL: https://www.nationalrail.co.uk/

Customer help points Customer help points are available.

Help points are available on all platforms

Staff help Staff help is available.
Staff help opening times Monday to Friday: 05:15 to 00:00 Saturday: 05:15 to 00:00 Sunday: 07:00 to 00:00
Accessible ticket machines Accessible ticket machines are available.

All South Western Railway ticket machines are able to sell tickets with Disabled Persons Railcard discounts. All machines are accessible, however the station may not be so please check the station access note for further details

Accessible ticket office counter An accessible ticket office counter is available.

An accessible ticket office counter is available in the main station booking hall on the London-bound platform.

Induction loop An induction loop is available.
Ramp for train access A ramp for train access is available.
Accessible taxis Accessible taxis are not available.
Accessible public pay phones Accessible public pay phones are not available.
National key toilets National key toilets are available.
Step free access coverage Whole Station

Step-free category A Station - This station has step-free access to all platforms.

Impaired mobility set down Impaired mobility set down Machine is not available.
Disabled parking Disable parking is not available.
Wheelchairs Wheelchairs are available.
Ticket gates Ticket gates are present.
Staines car park
Spaces 32
Contact details
Bus services available Bus services are available.
Bus services information

Information to plan your onward journey is available in a printable format here

Cycle storage available Cycle storage is available.
Storage type Stands, Racks
Spaces 142
Sheltered Yes
CCTV True
Storage location

Cycle Compound for 72 cycles located on Platform 1

Booking Hall entrance, Platform 2

Transport Information
Taxi rank available A taxi rank is not available.
Airport available Airport information is not available.
Port available Port information is not available.

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