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Staines Train Station

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Staines Train Station

Address

Staines Station
Station Approach
Staines
Surrey
TW18 4LY
Get directions in Google Maps

Station overview

A ticket office is available. Ticket office
Baby changing facilities are available. Baby changing facilities
A ticket machine is available. Ticket machine
Wheelchairs are available. Wheelchairs
Wi-Fi is available. Wi-Fi
A phone box is available. Phone box
Toilets are available. Toilets
 
Time
Destination
Platform

Buying tickets and collecting them -

Facility Information
Ticket office information

In the booking hall and at the entrance to platform 2

Ticket office opening hours Monday to Friday: 06:15 to 20:00 Saturday: 06:10 to 19:55 Sunday: 07:10 to 18:40
Self service ticket machines A ticket machine is available.
Collection of pre-purchased tickets Collection of pre-purchased tickets is available.

General services information +

Service Information
British Transport Police 0800 40 50 40
CCTV CCTV systems are available.
Rail Replacement Service

Station forecourt off Kingston Road

Information Systems Information systems are not available.

Passenger services +

Service Information
Staines station customer services Please contact our Customer Service Centre on 0345 6000 650
Left luggage Left luggage is not available.
Lost property Lost property is available at the station. Monday to Friday: 07:30 to 19:00
Lost property contact details

URL: https://www.southwesternrailway.com/contact-and-help/lost-property

First class information +

Facility Information
Lounge A first class lounge is not available.
Lounge opening hours A first class lounge is not available.

Station facilities +

Facility Information
Seating area A seating area is available.
Waiting rooms Waiting rooms are not available.
Waiting room information Closed until further notice
Trolleys Trolleys are not available.
Refreshment facilities Refreshment facilities are available.
Toilets Toilets are available.
Toilets information The toilets are located on both Platforms 1 and 2. The National key toilet is located on Platform 2, and a second toilet is available on Platform 1; these toilets are operated by a radar key.
Baby changing Baby changing facilities are available.
Pay phone Pay phones are available. Cards and coins
Public Wi-Fi Wi-Fi is available. Find WiFi Hotspots around Staines station
Post box A Post box is not available.
Tourist information office A tourist information office is not available.
Cashpoint A cashpoint is available.
Bureau de change A bureau de change is not available.
Shops Shops are not available.
Showers Showers are not available.

Accessibility +

Facility Information
Helpline information A helpline is available.

Assistance from station staff is available to customers boarding and alighting trains, and moving through this station, until 00:20 daily. Please make yourself known to staff at the ticket gateline or on the platforms. After 00:20 boarding and alighting assistance can be provided by the Guard on board the train, who will step out onto the platform when the train arrives. You can book assistance up to 2 hours before your journey when travelling on South Western Railway. Planning in advance isn't always possible so do not worry if you haven't booked - our staff will do their best to assist you onto your preferred train.

Monday to Friday: 24 Hours a Day Saturday: 24 Hours a Day Sunday: 24 Hours a Day
Helpline contact details 0800 5282100

URL: https://www.nationalrail.co.uk/

Customer help points available Customer help points are available.
Customer help points information

Help points are available on all platforms

Staff help Staff help is available.
Staff help opening times Monday to Friday: 05:15 to 00:00 Saturday: 05:15 to 00:00 Sunday: 07:00 to 00:00
Accessible ticket machines Accessible ticket machines are available.
Accessible ticket machines information

All South Western Railway ticket machines are able to sell tickets with Disabled Persons Railcard discounts. All machines are accessible, however the station may not be so please check the station access note for further details

Accessible ticket office counter An accessible ticket office counter is available.
Accessible ticket office counter information

An accessible ticket office counter is available in the main station booking hall on the London-bound platform.

Induction loop An induction loop is available.
Ramp for train access A ramp for train access is available.
Accessible taxis Accessible taxis are not available.
Accessible public pay phones Accessible public pay phones are not available.
National key toilets National key toilets are available.
Step free access coverage Whole Station Step-free category A Station - This station has step-free access to all platforms
Impaired mobility set down Impaired mobility set down Machine is not available.
Disabled parking Disable parking is not available.
Wheelchairs Wheelchairs are available.
Ticket gates Ticket gates are present.

Car parking +

Gresham Road-Main car park
Spaces 32
Opening times
  • Monday to Friday: 24 Hours a Day
  • Saturday: 24 Hours a Day
  • Sunday: 24 Hours a Day
Charges
  • Off peak: £3.50
  • Per hour: N/A
  • Daily: £9.40
  • Weekly: £46.90
  • Monthly: £116.90
  • Three monthly: £350.70
  • Six monthly: N/A
  • Annual: £1169.00
Contact details

Season Ticket Holders & Rail users ONLY before 1000 Monday to Friday

Overnight parking available for non-season ticket holders Friday and Saturday ONLY

Weekend Tickets available after 1200 Friday £7.90

Off peak from 1600 Monday to Friday

Bus connections +

Bus services available Bus services are available.
Bus services information

Information to plan your onward journey is available in a printable format here

Cycle storage +

Cycle storage available Cycle storage is available.
Storage type Stands, Wheel Racks
Spaces 142
Sheltered Yes
CCTV Yes
Storage location

Cycle Compound for 72 cycles located on Platform 1

Booking Hall entrance, Platform 2

Other transport links +

Transport Information
Taxi rank available A taxi rank is not available.
Airport available Airport information is not available.
Port available Port information is available.

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