Staines Train Station
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Your journey
Going departing after
Staines Train Station
Address
Staines StationStation Approach
Staines
Surrey
TW18 4LY Get directions in Google Maps
Station overview
Ticket office
Baby changing facilities
Ticket machine
Wheelchairs
Wi-Fi
Phone box
Toilets
| Facility | Information |
|---|---|
| Ticket office information | In the booking hall and at the entrance to platform 2 |
| Ticket office opening hours | Monday to Friday: 06:15 to 20:00 Saturday: 06:10 to 19:55 Sunday: 07:10 to 18:40 |
| Self service ticket machines |
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| Collection of pre-purchased tickets |
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| Service | Information |
|---|---|
| British Transport Police | 0800 40 50 40 |
| CCTV |
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| Rail Replacement Service | Station forecourt off Kingston Road |
| Information Systems |
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| Service | Information |
|---|---|
| Staines station customer services | Please contact our Customer Service Centre on 0345 6000 650 |
| Left luggage |
|
| Lost property |
Monday to Friday: 07:30 to 19:00
|
| Lost property contact details |
URL: https://www.southwesternrailway.com/contact-and-help/lost-property |
| Facility | Information |
|---|---|
| Lounge |
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| Lounge opening hours |
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| Facility | Information |
|---|---|
| Seating area |
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| Waiting rooms |
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| Waiting room information | Closed until further notice |
| Trolleys |
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| Refreshment facilities |
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| Toilets |
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| Toilets information | The toilets are located on both Platforms 1 and 2. The National key toilet is located on Platform 2, and a second toilet is available on Platform 1; these toilets are operated by a radar key. |
| Baby changing |
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| Pay phone |
Cards and coins
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| Public Wi-Fi |
Find WiFi Hotspots around Staines station
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| Post box |
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| Tourist information office |
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| Cashpoint |
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| Bureau de change |
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| Shops |
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| Showers |
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| Facility | Information |
|---|---|
| Helpline information |
Assistance from station staff is available to customers boarding and alighting trains, and moving through this station - at all times trains are running. Please make yourself known to staff at the Ticket Gateline. You can book assistance up to 2 hours before your journey when travelling on South Western Railway. Planning in advance isn't always possible so do not worry if you haven't booked - our staff will do their best to assist you onto your preferred train. Monday to Friday: 24 Hours a Day Saturday: 24 Hours a Day Sunday: 24 Hours a Day |
| Helpline contact details | 0800 5282100 |
| Customer help points available |
|
| Customer help points information | Help points are available on all platforms |
| Staff help |
|
| Staff help opening times | Monday to Friday: 05:15 to 00:00 Saturday: 05:15 to 00:00 Sunday: 07:00 to 00:00 |
| Accessible ticket machines |
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| Accessible ticket machines information | All South Western Railway ticket machines are able to sell tickets with Disabled Persons Railcard discounts. All machines are accessible, however the station may not be so please check the station access note for further details |
| Accessible ticket office counter |
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| Accessible ticket office counter information | An accessible ticket office counter is available in the main station booking hall on the London-bound platform. |
| Induction loop |
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| Ramp for train access |
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| Accessible taxis |
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| Accessible public pay phones |
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| National key toilets |
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| Step free access coverage | Whole Station Step-free category A Station - This station has step-free access to all platforms |
| Impaired mobility set down |
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| Disabled parking |
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| Wheelchairs |
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| Ticket gates |
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| Gresham Road-Main car park | |
|---|---|
| Spaces | 32 |
| Opening times |
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| Charges |
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| Contact details |
Season Ticket Holders & Rail users ONLY before 1000 Monday to Friday Overnight parking available for non-season ticket holders Friday and Saturday ONLY Weekend Tickets available after 1200 Friday £7.90 Off peak from 1600 Monday to Friday |
| Bus services available |
|
| Bus services information |
Information to plan your onward journey is available in a printable format here |
| Cycle storage available |
|
| Storage type | Stands, Wheel Racks |
| Spaces | 142 |
| Sheltered | Yes |
| CCTV | Yes |
| Storage location | Cycle Compound for 72 cycles located on Platform 1 Booking Hall entrance, Platform 2 |
| Transport | Information |
|---|---|
| Taxi rank available |
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| Airport available |
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| Port available |
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