Advice for customers making future travel plans
Network Rail has to make late changes to timetables to be introduced from 20 May.
If you wish to purchase Advance tickets and/or travel after that date, train times will be confirmed later than usual.
Click here to see if your travel plans may be affected
Buy tickets for any train journey in Britain. We cross more of the country than any other train company.
All the stations along our routes offer a good range of facilities including car parking, bus stops and other services.
Managed by: NRBirmingham New Street station
|Live train service information||Information|
|Live departures||Updates affecting services from Birmingham New Street|
|Live arrivals||Updates affecting services to Birmingham New Street|
|Ticket buying and collection||Information|
|Ticket office opening hours|
Saturday: 05:15 to 23:00
Sunday: 07:00 to 23:00
|Self service ticket machines||Yes|
|Collection of pre-purchased tickets||Yes|
|General services information||Information|
|Birmingham New Street station Customer services|
Luggage received from terminated trains at Birmingham New Street only
|Lost property (at the station)||Yes|
|British Transport Police||0800 40 50 40|
|First Class lounge||Yes|
|Waiting rooms||There are two large seating areas beyond the ticket barrier between the escalators to platforms 5b and 8b. All platforms have waiting areas with seating|
|Tourist information office||No|
|Bureau de change||No|
JourneyCare available at the station
|Customer help points||Yes|
|Accessible ticket machines||No|
|Accessible ticket office counter||Yes|
|Ramp for train access||Yes|
Taxis drop off within the 'drop & go' off the Hill Street entrance.
The taxi rank is on Navigation St (Stephenson St / Victoria Sq exit).
All taxis are accessible with manual wheelchairs, most are accessible with electric wheelchairs.
For more information visit traintaxi.
|Accessible public pay phones||
Located opposite Network Rail Reception on the main concourse
|National key toilets||Yes|
|Step free access coverage||Whole Station|
|Impaired mobility set down||Yes|
Assistance is available to and from platforms, though we can help more effectively if you call us in advance on 0121 654 2528 (Mon-Fri 10:00-18:00) or outside these times 0121 654 4243. Please contact customer services of the relevant train operator: London Midland 0845 602 4277. Virgin Trains - 0845 000 8000
|Cycle storage availability|