Birmingham New Street

Journey details

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Station Finder

All the stations along our routes offer a good range of facilities including car parking, bus stops and other services.

The following information on this page comes from an external source, and is updated by that external source. This means that CrossCountry is not responsible for the phone line or any charges associated with it and cannot guarantee its accuracy.


Birmingham New Street station

Managed by: NR

Birmingham New Street station
Station Street
Birmingham
West Midlands
B2 4QA

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Live train service informationInformation
Live departuresUpdates affecting services from Birmingham New Street
Live arrivalsUpdates affecting services to Birmingham New Street
Ticket buying and collectionInformation
Ticket office opening hours
Saturday: 05:15 to 23:00
Sunday: 07:30 to 23:00
Self service ticket machinesYes
Collection of pre-purchased ticketsYes
General services informationInformation
Birmingham New Street station Customer services

Luggage received from terminated trains at Birmingham New Street only

Left luggageYes
Lost property (at the station) Yes
British Transport Police0800 40 50 40
Station facilitiesInformation
First Class lounge Yes

Located

On the paid concourse between Platforms 3 & 4

Tickets Accepted

Virgin (Business, First Open or Advance First) tickets only. You can only enter the lounge on the travel date shown on your ticket.

Facilities

Dedicated business areas are fully equipped with telephone points, desks, fax photocopier and modem facilities, screens with updated train information.

Refreshments

Tea, coffee, soft drinks.

Wi-Fi

Wi-Fi is available

Showers

No showers are available

Seating areaNo
Waiting roomsThere are two large seating areas beyond the ticket barrier between the escalators to platforms 5b and 8b. All platforms have waiting areas with seating
TrolleysNo
Refreshment facilitiesYes
ToiletsYes
Baby changingYes
Pay phoneYes
Public Wi-FiYes
Post boxNo
Tourist information officeNo
CashpointYes
Bureau de changeNo
ShopsYes
AccessibilityInformation
Helpline

JourneyCare available at the station

Customer help pointsYes
Staff help Yes
Accessible ticket machinesNo
Accessible ticket office counterYes
Induction loopYes
Ramp for train accessYes
Accessible taxis

Taxis drop off within the 'drop & go' off the Hill Street entrance.

The taxi rank is on Navigation St (Stephenson St / Victoria Sq exit).

All taxis are accessible with manual wheelchairs, most are accessible with electric wheelchairs.

For more information visit traintaxi.

Accessible public pay phones

Located opposite Network Rail Reception on the main concourse

National key toiletsYes
Step free access coverage Whole Station
Impaired mobility set downYes
Disabled parking

Assistance is available to and from platforms, though we can help more effectively if you call us in advance on 0121 654 2528 (Mon-Fri 10:00-18:00) or outside these times 0121 654 4243. Please contact customer services of the relevant train operator:

  • West Midlands Railway - 03333110039
  • Virgin Trains - 03331031031
WheelchairsYes
Transport linksInformation
Cycle storage availability
  • Spaces: 58
  • Sheltered: yes
  • CCTV: Yes
Car park Yes
Taxi rankYes
Bus servicesYes

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