Advice for rail users affected by RMT action: 27 September until 1 October
The RMT Union has announced further industrial action that would affect CrossCountry services from the start of Friday 27 September until the end of Tuesday 1 October. We remain in discussions with the RMT to seek a resolution and customers are advised to check our website for the latest travel information.
If this action goes ahead then on most days there would be little impact on our services. However, services on Sunday 29 September would be severely restricted. Seat reservations have been suspended and alternative arrangements are being prepared and will be made available here when finalised.
For more information on this, please find our dedicated page here:
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All the stations along our routes offer a good range of facilities including car parking, bus stops and other services.
The following information on this page comes from an external source, and is updated by that external source. This means that CrossCountry is not responsible for the phone line or any charges associated with it and cannot guarantee its accuracy.
Managed by: NRBirmingham New Street station
|Live train service information||Information|
|Live departures||Updates affecting services from Birmingham New Street|
|Live arrivals||Updates affecting services to Birmingham New Street|
|Ticket buying and collection||Information|
|Ticket office opening hours|
Saturday: 05:15 to 23:00
Sunday: 07:30 to 23:00
|Self service ticket machines||Yes|
|Collection of pre-purchased tickets||Yes|
|General services information||Information|
|Birmingham New Street station Customer services|
Luggage received from terminated trains at Birmingham New Street only
|Lost property (at the station)||Yes|
|British Transport Police||0800 40 50 40|
|First Class lounge||Yes|
|Waiting rooms||There are two large seating areas beyond the ticket barrier between the escalators to platforms 5b and 8b. All platforms have waiting areas with seating|
|Tourist information office||No|
|Bureau de change||No|
JourneyCare available at the station
|Customer help points||Yes|
|Accessible ticket machines||No|
|Accessible ticket office counter||Yes|
|Ramp for train access||Yes|
Taxis drop off within the 'drop & go' off the Hill Street entrance.
The taxi rank is on Navigation St (Stephenson St / Victoria Sq exit).
All taxis are accessible with manual wheelchairs, most are accessible with electric wheelchairs.
For more information visit traintaxi.
|Accessible public pay phones||
Located opposite Network Rail Reception on the main concourse
|National key toilets||Yes|
|Step free access coverage||Whole Station|
|Impaired mobility set down||Yes|
Assistance is available to and from platforms, though we can help more effectively if you call us in advance on 0121 654 2528 (Mon-Fri 10:00-18:00) or outside these times 0121 654 4243. Please contact customer services of the relevant train operator:
|Cycle storage availability|