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All the stations along our routes offer a good range of facilities including car parking, bus stops and other services.
The following information on this page comes from an external source, and is updated by that external source. This means that CrossCountry is not responsible for the phone line or any charges associated with it and cannot guarantee its accuracy.
Managed by: NRBirmingham New Street station
|Live train service information||Information|
|Live departures||Updates affecting services from Birmingham New Street|
|Live arrivals||Updates affecting services to Birmingham New Street|
|Ticket buying and collection||Information|
|Ticket office opening hours|
Saturday: 05:15 to 21:00
Sunday: 08:00 to 21:00
|Self service ticket machines||Yes|
|Collection of pre-purchased tickets||Yes|
|General services information||Information|
|Birmingham New Street station Customer services|
Luggage received from terminated trains at Birmingham New Street only
|Lost property (at the station)||Yes|
|British Transport Police||0800 40 50 40|
|First Class lounge||
On the paid concourse between Platforms 3 & 4
Avanti West Coast (Business, First Open or Advance First) tickets only. You can only enter the lounge on the travel date shown on your ticket.
Dedicated business areas are fully equipped with telephone points, desks, fax photocopier and modem facilities, screens with updated train information.
Tea, coffee, soft drinks.
Wi-Fi is available
No showers are available
|Waiting rooms||There are two large seating areas beyond the ticket barrier between the escalators to platforms 5b and 8b. All platforms have waiting areas with seating|
|Tourist information office||No|
|Bureau de change||No|
JourneyCare available at the station
|Customer help points||Yes|
|Accessible ticket machines||No|
|Accessible ticket office counter||Yes|
|Ramp for train access||Yes|
Taxis drop off within the 'drop & go' off the Hill Street entrance.
The taxi rank is on Navigation St (Stephenson St / Victoria Sq exit).
All taxis are accessible with manual wheelchairs, most are accessible with electric wheelchairs.
For more information visit traintaxi.
|Accessible public pay phones||
Located opposite Network Rail Reception on the main concourse
|National key toilets||Yes|
|Step free access coverage||Whole Station|
|Impaired mobility set down||Yes|
Assistance is available to and from platforms, though we can help more effectively if you call us in advance on 0121 654 2528 (Mon-Fri 10:00-18:00) or outside these times 0121 654 4243.
Alternatively, please contact Passenger Assist of the relevant train operator:
|Cycle storage availability|