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All the stations along our routes offer a good range of facilities including car parking, bus stops and other services.
Managed by: NRBirmingham New Street station
|Live train service information||Information|
|Live departures||Updates affecting services from Birmingham New Street|
|Live arrivals||Updates affecting services to Birmingham New Street|
|Ticket buying and collection||Information|
|Ticket office opening hours|
Saturday: 05:15 to 23:00
Sunday: 07:30 to 23:00
|Self service ticket machines||Yes|
|Collection of pre-purchased tickets||Yes|
|General services information||Information|
|Birmingham New Street station Customer services|
Luggage received from terminated trains at Birmingham New Street only
|Lost property (at the station)||Yes|
|British Transport Police||0800 40 50 40|
|First Class lounge||Yes|
|Waiting rooms||There are two large seating areas beyond the ticket barrier between the escalators to platforms 5b and 8b. All platforms have waiting areas with seating|
|Tourist information office||No|
|Bureau de change||No|
JourneyCare available at the station
|Customer help points||Yes|
|Accessible ticket machines||No|
|Accessible ticket office counter||Yes|
|Ramp for train access||Yes|
Taxis drop off within the 'drop & go' off the Hill Street entrance.
The taxi rank is on Navigation St (Stephenson St / Victoria Sq exit).
All taxis are accessible with manual wheelchairs, most are accessible with electric wheelchairs.
For more information visit traintaxi.
|Accessible public pay phones||
Located opposite Network Rail Reception on the main concourse
|National key toilets||Yes|
|Step free access coverage||Whole Station|
|Impaired mobility set down||Yes|
Assistance is available to and from platforms, though we can help more effectively if you call us in advance on 0121 654 2528 (Mon-Fri 10:00-18:00) or outside these times 0121 654 4243. Please contact customer services of the relevant train operator: London Midland 0845 602 4277. Virgin Trains - 0845 000 8000
|Cycle storage availability|