Stevenage Train Station
Stevenage Train Station
Address
Stevenage StationLytton Way
Stevenage
Hertfordshire
SG1 1XT Get directions in Google Maps
Station overview
Ticket office
Ticket machine
Wheelchairs
Toilets
| Facility | Information |
|---|---|
| Ticket office opening hours | Monday: 06:15 to 20:30 Friday: 06:15 to 21:45 Saturday: 06:30 to 21:30 Sunday: 08:00 to 20:15 |
| Self service ticket machines |
|
| Collection of pre-purchased tickets |
|
| Get Oyster card here |
|
| Top up Oyster pay as you go here |
|
| Use Oyster pay as you go here |
|
| Service | Information |
|---|---|
| British Transport Police | 0800 40 50 40 |
| CCTV |
|
| Rail Replacement Service |
Please click the link for details regarding the rail replacement bus location for Great Northern, Thameslink, Lumo, Hull Trains and London North Eastern Railway services: |
| Information Systems |
|
| Service | Information |
|---|---|
| Stevenage Station customer services |
|
| Left luggage |
|
| Left luggage contact details | |
| Lost property |
If you have lost something at a Great Northern station or onboard a Great Northern train, please visit the Great Northern website and use the webform to register your lost item. Some Great Northern trains serve stations which are managed by other train operators (see below). You should consider logging your lost item with them, just in case it's been handed in at one of their stations. If you have found an item of lost property, please hand it in to a member of staff. |
| Facility | Information |
|---|---|
| Lounge |
|
| Lounge opening hours |
|
| Facility | Information |
|---|---|
| Seating area |
|
| Waiting rooms |
|
| Trolleys |
|
| Refreshment facilities |
|
| Toilets |
|
| Baby changing |
|
| Pay phone |
|
| Public Wi-Fi |
|
| Post box |
|
| Tourist information office |
|
| Cashpoint |
|
| Bureau de change |
|
| Shops |
|
| Showers |
|
| Facility | Information |
|---|---|
| Helpline information |
Monday to Sunday:24 Hours a Day
Staff are available at this station at all times for providing assistance getting on and off the train and assistance around the station and to the platform. Assistance can be provided unbooked (turn up and go) or pre booked up to two hours before departure by contacting Assisted Travel. Whether you pre book assistance or travel unbooked, please contact a member of staff on arrival. We recommend arriving 20 minutes prior to your train departing. This is to allow us to make sure arrangements are in place at your destination, or interchange, station such as the availability of staff and lifts. If there is insufficient time to check these arrangements, we may assist you onto the next available train. For further information on assisted travel please see: |
| Helpline contact details |
For help with planning your journey, or to book assistance, please contact our assisted travel helpline on:
URL: https://www.greatnorthernrail.com/travel-information/travel-help/assisted-travel |
| Customer help points |
|
| Staff help |
|
| Staff help opening times | Monday to Sunday:24 Hours a Day |
| Accessible ticket machines |
All Great Northern ticket machines are able to sell tickets with Disabled Persons Railcard discounts. Ticket machines are of an accessible design, however their location and the station itself may not be. Please check the station map or the 'step free access' section before making your way to the station. |
| Accessible ticket office counter |
|
| Induction loop |
|
| Ramp for train access |
A staff-operated ramp is required for step-free access between train and platform at this station. |
| Accessible taxis |
|
| Accessible public pay phones |
|
| National key toilets |
|
| Step free access coverage |
Partial Station
This is a Category B1 station: Step free access to all platforms via main entrance (Lytton Way). Steep ramp access from Leisure Park entrance via long, steep council ramp. The Assistance Meeting Point is by the ticket office. |
| Impaired mobility set down |
|
| Disabled parking |
Station staff assistance to ground level, subject to staff availability. Cannot be guaranteed |
| Wheelchairs |
|
| Ticket gates |
|
| Station Car Park | |
|---|---|
| Operator | APCOA Parking UK |
| Spaces | 17 |
| Opening times |
|
| Contact details | |
| Railway South Car Park | |
|---|---|
| Operator | Stevenage Borough Council |
| Contact details | |
| Bus services available |
|
| Bus services information |
Information to plan your onward journey is available in the ‘Onward Travel Information Map’, located in the ‘Maps’ section below. |
| Cycle storage available |
|
| Storage type | Stands |
| Spaces | 266 |
| Sheltered | Yes |
| CCTV | True |
| Storage location | Located in both the short and long term car parks. Cycles are left at owners risk. Abandoned cycles may be removed. |
| ABC | Phone 01438 424242 |
| Stevenage | Phone 01438 357111 |
| Ace | Phone 01438 317777 |
Further information
Located outside the main entrance.
| Transport | Information |
|---|---|
| Airport available |
|
| Port available |
|