Stowmarket Train Station
Stowmarket Train Station
Address
Stowmarket StationStation Road East
Stowmarket
Suffolk
IP14 1RQ Get directions in Google Maps
Station overview
Ticket office
Baby changing facilities
Ticket machine
Waiting room
Wheelchairs
Wi-Fi
Phone box
Toilets
Post box
| Facility | Information |
|---|---|
| Ticket office opening hours | Monday to Friday: 06:15 to 19:30 Saturday: 07:20 to 16:30 Sunday: 09:15 to 18:30 |
| Self service ticket machines |
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| Collection of pre-purchased tickets |
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| Get Oyster card here |
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| Top up Oyster pay as you go here |
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| Use Oyster pay as you go here |
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| Service | Information |
|---|---|
| British Transport Police | 0800 40 50 40 |
| CCTV |
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| Rail Replacement Service |
Rail replacement bus services pick up and drop off outside the main station entrance, which is accessed from Prentice Road. |
| Information Systems |
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| Service | Information |
|---|---|
| Stowmarket Station customer services |
Monday-Saturday 08:00-20:00Sunday 10:00-20:00Bank Holidays 09:00-18:00 The hours shown are for the Customer Relations team on 0345 600 7245 (option 8). Closed on Christmas Day and Boxing Day. |
| Left luggage |
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| Left luggage contact details | |
| Lost property |
Monday to Sunday:24 Hours a Day
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| Lost property contact details |
| Facility | Information |
|---|---|
| Lounge |
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| Lounge opening hours |
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| Facility | Information |
|---|---|
| Seating area |
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| Waiting rooms |
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| Trolleys |
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| Refreshment facilities |
'Steam' coffee shop serving hot and cold drinks, newspapers, confectionary, and pastries Self-service vending machine providing cold drinks and snacks |
| Toilets |
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| Baby changing |
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| Pay phone |
Cards
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| Public Wi-Fi |
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| Post box |
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| Tourist information office |
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| Cashpoint |
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| Bureau de change |
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| Shops |
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| Showers |
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| Facility | Information |
|---|---|
| Helpline information |
Monday to Sunday: 08:00 to 20:00
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here. |
| Helpline contact details |
0800 028 28 78 |
| Customer help points |
Help points can be found at the following location(s):
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| Staff help |
Assistance at this station is provided by a staff member during staffing hours. On board conductors also operate on this route and can provide assistance to board and alight at all times. Booking is recommended. What assistance is available for customers using this station?
How can Turn Up And Go (TUAG) assistance be requested by customers using this station?
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| Staff help opening times | Monday to Friday: 05:00 to 22:00 Saturday: 05:00 to 22:00 Sunday: 07:00 to 22:00 |
| Accessible ticket machines |
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| Accessible ticket office counter |
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| Induction loop |
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| Ramp for train access |
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| Accessible taxis |
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| Accessible public pay phones |
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| National key toilets |
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| Step free access coverage |
Partial Station
Step free access between platforms is available via the level crossing, although some wheelchair users or customers with restricted mobility may find this route difficult as there is a distance of approximately 600 metres between the two platforms. Wheelchair users or customers with restricted mobility are therefore advised to access the station via Creeting Road West for journeys towards Ipswich and London, or via Prentice Road when heading towards Cambridge, and Norwich. Changing between platforms may take longer than expected due to the level crossing having barriers down, so please allow sufficient time if you are changing trains here. This station is a category B3 station according to ORR station classification system. https://www.orr.gov.uk/media/10955 Assistance meeting point is the ticket office. |
| Impaired mobility set down |
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| Disabled parking |
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| Wheelchairs |
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| Ticket gates |
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| Station Car Park | |
|---|---|
| Operator | National Car Parks Ltd |
| Spaces | 328 |
| Opening times |
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| Contact details | 0345 050 7080 https://www.ncp.co.uk/find-a-car-park/car-parks/stowmarket-station-g-anglia/ |
| Bus services available |
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| Cycle storage available |
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| Storage type | Lockers, Stands, Racks |
| Spaces | 88 |
| Sheltered | Yes |
| Storage location | There are five cycle stands next to the stepped entrance on to Platform 1 (for trains towards Ipswich and London) from the carpark off Creeting Road West. There are also two cycle lockers under the footbridge steps on Platform 1 as well as a further 14 cycle stands on the same platform, which are located under the canopy towards the level crossing. In addition, there are four cycle stands and a sheltered cycle parking area providing 30 spaces in the carpark accessed from Prentice Road, next to the taxi office. A further four cycle stands and two cycle lockers are outside the toilets on Platform 2 (for trains towards Cambridge, and Norwich). |
| Transport | Information |
|---|---|
| Taxi rank available |
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| Airport available |
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| Port available |
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