We are aware of the ASLEF Union's plans for industrial action at CrossCountry on Thursday 7 December, and action short of a strike between Friday 1 to Saturday 9 December – more information
Please only travel if necessary on Sunday 3 December, services are expected to be extremely busy due to industrial action and engineering work affecting other train operators - more information
You can book up to 90 days in advance.
Looking for dates further in the future?
Train operators can only release tickets for sale up to 90 days in advance.
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Going departing after
|Ticket office information||
On way in to access trains
|Ticket office opening hours||Monday to Friday: 06:15 to 22:00 Saturday: 06:15 to 22:00 Sunday: 09:30 to 17:30|
|Self service ticket machines|
|Collection of pre-purchased tickets|
|Get Oyster card here|
|Top up Oyster pay as you go here|
|Use Oyster pay as you go here|
Oyster PAYG is now valid on Southeastern High Speed services between London St. Pancras and Stratford International.
Oyster is also valid on Docklands Light Railway services.
|London Fare Zone||Zone 2/3|
|British Transport Police||0800 40 50 40|
|Rail Replacement Service||Station Forecourt|
|Stratford International station customer services||0345 322 7021|
|Lost property contact details||
Telephone: 0345 322 7021
|Lounge opening hours|
|Waiting room information||on platform|
|Refreshment facilities information||coffee shop|
|Toilets information||Booking Hall|
|Tourist information office|
|Bureau de change|
|Shops information||WH Smiths|
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.Monday to Friday: 24 Hours a Day Saturday: 24 Hours a Day Sunday: 24 Hours a Day
|Helpline contact details||If you wish to book assistance but are not sure which train operator you are travelling with, you can call 0800 022 3720. On calling, you will be referred to the appropriate train operator.|
|Customer help points available|
|Customer help points information||On platform|
|Staff help||Assistance/Help available from station staff from First to Last trains.|
|Staff help opening times||Monday to Sunday: 24 Hours a Day|
|Accessible ticket machines|
|Accessible ticket machines information||booking hall|
|Accessible ticket office counter|
|Accessible ticket office counter information||
There are standing height and wheelchair height ticket counters available.
|Ramp for train access|
|Accessible public pay phones|
|National key toilets|
|Step free access coverage||Whole Station Step free access to all platforms via lifts.Pedestrian access to the international station from the regional station either via Westfield shopping centre or the roadway to the second entrance.|
|Impaired mobility set down|
|Car parking available|
|Bus services available|
|Cycle storage available|
|Storage location||Within car park and alongside station entrance|
|Taxi rank available|
|Taxi rank information||
Taxis are available from the Westfield Shopping Centre entrance.