Strawberry Hill Train Station
Strawberry Hill Train Station
Address
Strawberry Hill StationWellesley Road
Twickenham
Greater London
TW2 5SQ Get directions in Google Maps
Station overview
Ticket office
Ticket machine
Waiting room
Wi-Fi
Phone box
Post box
| Facility | Information |
|---|---|
| Ticket office opening hours | Monday to Friday: 06:15 to 13:00 Saturday: 08:00 to 14:45 Sunday: 09:30 to 13:00 |
| Self service ticket machines |
|
| Collection of pre-purchased tickets |
|
| Get Oyster card here |
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| Top up Oyster pay as you go here |
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| Use Oyster pay as you go here |
|
| London Fare Zone | Zone 5 |
| Service | Information |
|---|---|
| British Transport Police | 0800 40 50 40 |
| CCTV |
|
| Rail Replacement Service |
To Twickenham: Waldegrave Road bus stop SH (Opp. St Marys University) To Teddington: Waldegrave Road bus stop SN (outside St Marys University) This is for services between Teddington and Twickenham ONLY For through services to and from Shepperton from/to Twickenham - next to level crossing Journeys starting or finishing at Strawberry Hill: Wellesley Road by station entrance |
| Information Systems |
|
| Service | Information |
|---|---|
| Strawberry Hill Station customer services |
Please contact our Customer Service Centre on 0345 6000 650 |
| Left luggage |
|
| Left luggage contact details | |
| Lost property |
Monday to Friday: 07:30 to 19:00
Saturday to Sunday: No
|
| Lost property contact details |
URL: https://www.southwesternrailway.com/contact-and-help/lost-property |
| Facility | Information |
|---|---|
| Lounge |
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| Lounge opening hours |
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| Facility | Information |
|---|---|
| Seating area |
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| Waiting rooms |
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| Trolleys |
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| Refreshment facilities |
Coffee shop on Platform 2 selling hot/cold drinks and snacks. |
| Toilets |
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| Baby changing |
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| Pay phone |
Cards
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| Public Wi-Fi |
Find WiFi Hotspots around Strawberry Hill station |
| Post box |
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| Tourist information office |
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| Cashpoint |
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| Bureau de change |
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| Shops |
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| Showers |
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| Facility | Information |
|---|---|
| Helpline information |
Monday to Friday:24 Hours a Day
Saturday:24 Hours a Day
Sunday:24 Hours a Day
Assistance is available to customers boarding and alighting trains, at all times trains are running. At this station assistance is provided by the Guard on board the train. You can book assistance up to 2 hours before your journey when travelling on South Western Railway. Planning in advance isn't always possible so do not worry if you haven't booked - please make yourself known to the Guard, who will step out onto the platform when the train arrives. You can also request assistance using our Assisted Boarding Points service - https://tinyurl.com/4yt832sj |
| Helpline contact details |
0800 5282100 |
| Customer help points |
Help points are available on all platforms |
| Staff help |
|
| Staff help opening times | Unavailable |
| Accessible ticket machines |
All South Western Railway ticket machines are able to sell tickets with Disabled Persons Railcard discounts. All machines are accessible, however the station may not be so please check the station access note for further details |
| Accessible ticket office counter |
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| Induction loop |
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| Ramp for train access |
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| Accessible taxis |
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| Accessible public pay phones |
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| National key toilets |
|
| Step free access coverage |
Partial Station
Step-free category B1 Station. Step-free access to all platforms - may include long or steep ramps. Access between platforms may be via the street. Ramp at approx 1:14 gradient to Platform 1 (for trains towards London Waterloo via Wimbledon). Short unevenly-graded floor at approx 1:10 gradient to Platform 2 (for trains towards London Waterloo via Richmond). Step-free access between platforms via full-barrier level crossing. |
| Impaired mobility set down |
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| Disabled parking |
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| Wheelchairs |
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| Ticket gates |
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| Car parking | |
|---|---|
| Car parking available | |
| Bus services available |
|
| Bus services information |
Information to plan your onward journey is available in a printable format here |
| Cycle storage available |
|
| Storage type | Stands |
| Spaces | 16 |
| Sheltered | No |
| CCTV | True |
| Storage location | Booking hall |
| Strawberry | Phone 020 8898 2009 |
| Central - Wheelchair friendly | Phone 020 8898 1111 |
| Intercity | Phone 020 3151 8344 |
Further information
There is a taxi office on platform 2.
| Transport | Information |
|---|---|
| Airport available |
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| Port available |
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