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Sunderland Train Station

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Sunderland Train Station

Address

Sunderland Station
Athenaeum Street
Sunderland
Tyne and Wear
SR1 3HP
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Station overview

A ticket office is available. Ticket office
A ticket machine is available. Ticket machine
Wheelchairs are available. Wheelchairs
 
Time
Destination
Platform
Facility Information
Ticket office opening hours Monday to Friday: 06:15 to 18:00 Saturday: 06:15 to 18:00 Sunday: 08:00 to 17:00
Self service ticket machines A ticket machine is available.
Collection of pre-purchased tickets Collection of pre-purchased tickets is available.
Service Information
British Transport Police 0800 40 50 40
CCTV CCTV systems are not available.
Rail Replacement Service

Pick Up / Drop Off in Fawcett Street, near to the Travel Centre entrance in Athenaeum Street, outside Wilkinsons.

Information Systems
  • Departure screens
  • Announcements
Service Information
Sunderland station customer services 08002006060
Left luggage Left luggage is not available.
Lost property Lost property is available at the station. Monday to Sunday: 07:00 to 22:00
Lost property contact details

URL: https://www.nationalrail.co.uk/

Telephone: 08002006060

Facility Information
Lounge A first class lounge is not available.
Lounge opening hours A first class lounge is not available.
Facility Information
Seating area A seating area is available.
Waiting rooms Waiting rooms are not available.
Waiting room information There is a waiting room between platform 1 and 4 .
Trolleys Trolleys are not available.
Refreshment facilities Refreshment facilities are available.
Toilets Toilets are not available.
Baby changing Baby changing facilities are not available.
Pay phone Pay phones are not available.
Public Wi-Fi Wi-Fi is not available.
Post box A Post box is not available.
Tourist information office A tourist information office is not available.
Cashpoint A cashpoint is not available.
Bureau de change A bureau de change is not available.
Shops Shops are not available.
Showers Showers are not available.
Facility Information
Helpline information A helpline is available.

We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.

Monday to Sunday: 24 Hours a Day
Helpline contact details 0800 138 5560 text relay 18001 0800 138 5560

URL: https://www.nationalrail.co.uk/

Customer help points available Customer help points are not available.
Staff help Staff help is available.
Staff help opening times Monday to Friday: 05:15 to 00:00 Saturday: 05:15 to 00:00 Sunday: 06:30 to 00:00
Accessible ticket machines Accessible ticket machines are available.
Accessible ticket machines information Located on the North Concourse and accepts cash and cards.
Accessible ticket office counter An accessible ticket office counter is not available.
Accessible ticket office counter information

staff will come out of the office to assist

Induction loop An induction loop is available.
Ramp for train access A ramp for train access is available.
Accessible taxis

You can pre arrange an accessible taxi by calling customer experience Tel: 08002006060

Accessible public pay phones Accessible public pay phones are not available.
National key toilets National key toilets are not available.
Step free access coverage Whole Station
  • Category A Station

Lifts to all platforms for disabled passengers from the North end of the station. Open for all services.

To find our more about travelling around this station, please see the 360 map click here

Impaired mobility set down Impaired mobility set down Machine is not available.
Disabled parking

No designated area is provided. The station front may be used for set down purposes.

Wheelchairs Wheelchairs are available.
Ticket gates Ticket gates are not present.
Car parking
Car parking available A car park is not available.
Bus services available Bus services are available.
Bus services information Busline 0871 200 2233
Cycle storage available Cycle storage is available.
Storage type No storage available
CCTV No
Transport Information
Taxi rank available A taxi rank is available.
Taxi rank information Taxi rank outside of the station.
Airport available Airport information is not available.
Port available Port information is available.

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