Sutton Coldfield Train Station
Sutton Coldfield Train Station
Address
Sutton Coldfield StationRailway Road
Sutton Coldfield
West Midlands
B73 6AY Get directions in Google Maps
Station overview
Ticket office
Ticket machine
Waiting room
Phone box
| Facility | Information |
|---|---|
| Ticket office opening hours | Monday: 06:00 to 19:00 Friday: 06:00 to 20:00 Saturday: 08:00 to 20:00 Sunday: 09:00 to 17:00 |
| Self service ticket machines |
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| Collection of pre-purchased tickets |
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| Get Oyster card here |
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| Top up Oyster pay as you go here |
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| Use Oyster pay as you go here |
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| Service | Information |
|---|---|
| British Transport Police | 0800 40 50 40 |
| CCTV |
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| Rail Replacement Service |
Rail replacement vehicles will operate from the car park at the front of the station. Please check your destination before boarding. Please click here for walking directions from the station to the rail replacement bus stop. |
| Information Systems |
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| Service | Information |
|---|---|
| Sutton Coldfield Station customer services |
Please contact our Contact Centre team on: 0333 311 0039. Who are open during the following times: Monday to Friday: 07:00 - 19:00 Saturday and Sunday: 08:00 - 16:00 Bank Holidays: 08:00 - 16:00 except Christmas Day and Boxing Day. **Sutton Coldfield is accredited by the Secure Station Scheme** |
| Left luggage |
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| Left luggage contact details | |
| Lost property |
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| Lost property contact details |
| Facility | Information |
|---|---|
| Lounge |
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| Lounge opening hours |
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| Facility | Information |
|---|---|
| Seating area |
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| Waiting rooms |
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| Trolleys |
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| Refreshment facilities |
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| Toilets |
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| Baby changing |
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| Pay phone |
Cards
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| Public Wi-Fi |
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| Post box |
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| Tourist information office |
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| Cashpoint |
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| Bureau de change |
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| Shops |
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| Showers |
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| Facility | Information |
|---|---|
| Helpline information |
Monday to Sunday:24 Hours a Day
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here. |
| Helpline contact details |
0800 0248998 |
| Customer help points |
On both platforms. |
| Staff help |
This station is staffed part time. This means that during 'staff help available opening times' your assistance will be provided by station staff. Any other time, our on-train Conductors will provide your assistance onto the train. |
| Staff help opening times | Monday: 06:00 to 19:00 Friday: 06:00 to 20:00 Saturday: 08:00 to 20:00 Sunday: 09:00 to 17:00 |
| Accessible ticket machines |
A Ticket Vending Machine is located on Platform 2. |
| Accessible ticket office counter |
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| Induction loop |
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| Ramp for train access |
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| Accessible taxis |
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| Accessible public pay phones |
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| National key toilets |
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| Step free access coverage |
Partial Station
This station has been classified as a step-free access category A station. This means that this station has step-free access to all platforms. More information on the step-free classification system can be found at https://www.orr.gov.uk/media/10955 The assistance meeting point is at the ticket office during 'staff help available opening times' When station staff aren't available, the assistance meeting point is on the platform where your service is due to depart. Our on-board conductors will help you onto the train, so please make sure you attract their attention as the train comes to a stop on the platform. |
| Impaired mobility set down |
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| Disabled parking |
Possible in station car park or forecourt. |
| Wheelchairs |
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| Ticket gates |
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| Station Car Park | |
|---|---|
| Operator | Transport for West Midlands |
| Spaces | 337 |
| Opening times |
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| Contact details |
https://www.nationalrail.co.uk/
Season ticket holders are allowed to park free of charge on production of their rail season ticket to the on duty parking warden deployed on the car park. Customers who wish to purchase a single/return ticket rail ticket are entitled to a £0.65 discount off their fare. However, to obtain this discount customers must place their parking ticket issued by the warden in their car window and present the tear off slip to the ticket office at the time of purchase. |
| Bus services available |
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| Bus services information |
Information to plan your onward journey is available in a printable format here |
| Cycle storage available |
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| Storage type | Stands, Lockers |
| Spaces | 14 |
| Sheltered | No |
| Storage location | lockers on the Lichfield platform and the stands are in the booking hall |
| Transport | Information |
|---|---|
| Taxi rank available |
Sutton Radio 0121 311 1113 Parkers 0121 355 6969 |
| Airport available |
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| Port available |
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