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Facility | Information |
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Ticket office information | On platform 1 next to the ticket office |
Ticket office opening hours | Monday to Friday: 06:35 to 10:00 Saturday: Closed Sunday: Closed |
Self service ticket machines |
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Collection of pre-purchased tickets |
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Service | Information |
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British Transport Police | 0800 40 50 40 |
CCTV |
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Rail Replacement Service | To Bournemouth: Station Road by Railway Bridge opposite Bus Stop To Brockenhurst: Station Road Bus Stop by Railway Bridge |
Information Systems |
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Service | Information |
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Sway station customer services | Please contact our Customer Service Centre on 0345 6000 650 |
Left luggage |
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Lost property |
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Lost property contact details |
URL: https://www.southwesternrailway.com/contact-and-help/lost-property |
Facility | Information |
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Lounge |
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Lounge opening hours |
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Facility | Information |
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Seating area |
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Waiting rooms |
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Waiting room information |
Platform 1 |
Trolleys |
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Refreshment facilities |
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Toilets |
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Toilets information | The toilets are located on Platform 1. The National key toilets are located in the Waiting Room on Platform 1; these toilets are operated by a radar key. Toilets are only available when the ticket office is open. |
Baby changing |
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Pay phone |
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Public Wi-Fi |
![]() Find WiFi Hotspots around Sway station |
Post box |
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Tourist information office |
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Cashpoint |
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Bureau de change |
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Shops |
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Showers |
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Facility | Information |
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Helpline information |
![]() Assistance is available to customers boarding and alighting trains, at all times trains are running. At this station assistance is provided by the Guard on board the train. You can book assistance up to 2 hours before your journey when travelling on South Western Railway. Planning in advance isn't always possible so do not worry if you haven't booked - please make yourself known to the Guard, who will step out onto the platform when the train arrives. Monday to Friday: 24 Hours a Day Saturday: 24 Hours a Day Sunday: 24 Hours a Day |
Helpline contact details | 0800 5282100 |
Customer help points available |
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Customer help points information | Help points are available on all platforms |
Staff help |
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Staff help opening times | Monday to Friday: 06:35 to 10:00 |
Accessible ticket machines |
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Accessible ticket machines information | All South Western Railway ticket machines are able to sell tickets with Disabled Persons Railcard discounts. All machines are accessible, however the station may not be so please check the station access note for further details |
Accessible ticket office counter |
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Induction loop |
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Ramp for train access |
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Accessible taxis |
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Accessible public pay phones |
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National key toilets |
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Step free access coverage | No Step-free category B station - This station has level access from the main entrance to Platform 1 (for trains towards Southampton). There is level access from the car park to Platform 2 (for trains towards Bournemouth/ Weymouth) via a separate entrance. The step-free route between platforms is approximately 300m via the street (please note the station access road on the Platform 2 side has no pavement). |
Impaired mobility set down |
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Disabled parking |
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Wheelchairs |
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Ticket gates |
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Station Car Park | |
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Spaces | 34 |
Opening times |
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Charges |
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Contact details |
Weekend tickets are available from 1200 Friday £4.70 |
Bus services available |
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Bus services information |
Information to plan your onward journey is available in a printable format here |
Cycle storage available |
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Storage type | Lockers, Wheel Racks |
Spaces | 10 |
Sheltered | Yes |
CCTV | Yes |
Transport | Information |
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Taxi rank available |
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Airport available |
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Port available |
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